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Crowne Plaza Hotel

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Traveller (190)
Room & Suite (95)
Dining (10)
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Overview
  • Excellent26%
  • Very good38%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“library lounge”(18 reviews)
“rain shower”(32 reviews)
“floor number”(14 reviews)
AMENITIES
Free Wifi
Parking
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Bar/Lounge
3 Star Hotel
All hotel details
Offers from Crowne Plaza Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (734)
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Traveller rating
187
265
145
71
52
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187
265
145
71
52
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1 - 5 of 720 reviews
Reviewed 1 week ago

Our two night stay was a disaster. After 14 hrs. at the hospital for my son's surgery we returned to a room at 9pm to find our previous nights room service where we left it, unmade beds, no clean towels, no shampoo or coffee refills!!...More

Thank Laura H
Response from General M, Manager at Crowne Plaza HotelResponded 1 week ago

Laura H I'm very sorry to hear about your experience. This is not the type of stay we ever want our guests to have. We will be looking into this internally and addressing it with all of our staff. we strive to offer exceptional service...More

Hotel's Favourite
Reviewed 7 January 2018 via mobile

We stayed at this hotel one night last-minute due to running into bad weather on our way home from our vacation. The hotel is beautiful and has many great amenities and the staff are top-notch. Our children were upset about having to stop for the...More

2  Thank Ashley C
Response from Jeremiah T, Manager at Crowne Plaza HotelResponded 14 February 2018

Ashley We loved hearing how much you and your family enjoyed the stay. We cant wait to see you again soon.

Reviewed 2 weeks ago

This Hotel was the Best IHG Hotel I've stayed in the last six years. The concierge was fabulous, the food was awesome, and the room was so comfortable I didn't want to go home. It was during the major eastern storm, but it was warm...More

Review collected in partnership with this hotel
Thank Curtis P
Reviewed 2 weeks ago

Friendly staff, nice atmosphere and excellent lobby bar with amenities (food is excellent, not cheapest but below mid range with excellent quality). Clean rooms no hassle with anything. Good shuttle ride service to local restaurant etc.

Review collected in partnership with this hotel
Thank Samu P
Reviewed 2 weeks ago

It is a nice place. The room was clean, the bed was comfortable, and overall my stay was pleasant. However, the room was facing Interstate 81, a very busy highway. Road noise was quite noticeable. During the day, it wasn't an issue. But even at...More

Thank Rocengineer
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$ 141 - US$ 234 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
Details
Price range
US$ 141 - US$ 234 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Syracuse
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (190)
Room & Suite (95)
Dining (10)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Penny R
30 June 2017|
AnswerShow all 2 answers
Response from Penny R | Reviewed this property |
Do you know what the site is??
0
Votes
Juliesuebrian
11 January 2017|
AnswerShow all 2 answers
Response from Joanne339 | Reviewed this property |
Hi, I am not sure it would be best to contact the hotel. I just went there for a luncheon. So I am not sure if they are animal friendly.
1
Vote
jjoer13447
5 August 2016|
AnswerShow all 2 answers
Response from BarbaraandThoma... S | Reviewed this property |
Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
0
Votes
Room Tips
"This Hotel was the Best IHG Hotel I've stayed in the last six years. The concierge was fabulous, the food..."
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"Ask for a room on the 19th floor overlooking the city -- great views!"
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"High floors have a great view!"
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"the building is cylindrical: the on highway side faces away form the city and is quieter.."
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