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Holiday Inn Express Syracuse Airport

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Holiday Inn Express Syracuse Airport
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217 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Syracuse Airport
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Showing 214: English reviews
Reviewed 23 September 2016

An older vintage HI Express hotel located conveniently near the airport. Flew in around dinner time, hungry and tired. Plenty of restaurants nearby to chose from. Considering the age of the hotel, there aren't enough outlets and no USB charging ports, aka bring your own adapter. My room did not have a desk to work at so keep that in...

Thank Peter S
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Peter S, Thank you for staying with us and submitting your review. I am pleased to note that you liked the convenient location, pleasant staff and basic features of the hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry your room...

Kingston, Canada
Reviewed 12 September 2016

Located just a short drive to the airport, this Holiday Inn is very convenient for air travelers. It has a shuttle if you need one and is very close to fast food restaurants or places like Applebee's etc. I may sound like a broken record when it comes to the Holiday Inn Express but I consistently know what to expect...

Thank Cancun61
Silver Spring, Maryland
Reviewed 4 September 2016

This hotel has little to recommend it, beyond its location near Interstate 81. I gather that it is also near the local airport, and we came across people who were using it because of its proximity to the New York State Fair. It is also near a couple of decent local restaurants (an Italian restaurant and a family-owned tavern), as...

Thank CharlesEliot
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear CharlesEliot, Thank you for taking time to write your review about our hotel. We are glad you regarded our location convenient from the Interstate and airport and found our rooms and beds to your liking. On the other hand, we are sincerely sorry if the lack of towels and lack of noise insulation were a let down during your...

Reviewed 30 August 2016 via mobile

We were on the 3rd floor at this hotel the beds are absolutely horrible! Hard and you can feel EVERY SPRING in BOTH beds in our room.... terrible nights sleep. DONT waste your money here. I filled out the comment review card and handed it to check out and they didn't even ask how our stay was or look at...

Thank Lar F
ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for taking the time to share your experience. We appreciate the opportunity to learn from our guests. We have recently completed installing quilted mattress pads on all of our king beds and are waiting for the pads for the queen beds. The reviews with the pads have been positive. Please accept our apologies for the staff not asking...

Reviewed 30 August 2016 via mobile

I stay at hie for the usually warm pools and refrigerator. Pool was excellent, really warm. Unfortunately only some rooms have refrigerators. Ours didn't. Room was really silent. Not enough outlets Staff super nice Breakfast was usual hie

Thank maddyrealtor
Reviewed 7 August 2016

This hotel is a bit of a drive from the airport but ok to stay before or after a flight. Our room had two very firm queen beds, a flat screen TV, desk, closet, and bathroom that was on the small side. We were on the first floor and so heard people outside our room who were hanging around smoking...

Thank Craig D
Ottawa, Canada
Reviewed 21 July 2016

There is nothing spectacularly good or bad about this hotel. It is a nondescript airport hotel that could be just about anywhere in North America. The rooms are clean and have some important amenities such as a refrigerator and a microwave. The breakfast is probably better than you might generally expect. However, the hotel is starting to show some wear...

Thank BlackBear1959
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear BlackBear1959, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness and amenities of our rooms. However, I was concerned to see that you were not impressed with the general condition of our hotel specifically with our hallway carpet, fitness center equipment, and...

Reviewed 21 July 2016

We stopped here as a halfway point on a family trip from Ohio and Boston, and there's not too much to say about it. It was close to the highway and easy to find. We had to wait for check-in because there was a Phish concert going on nearby (and there was a very unhappy hippie in the lobby also...

Thank Chris C
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Chris C, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is good to know that you approve of the cleanliness level of our rooms and customer service delivered. Thank you for...

Central Florida, Florida
Reviewed 17 July 2016

Extremely mediocre Holiday Inn Express. I've generally had really good experiences with this chain, but not at this location. Rooms don't look like they've been remodeled in quite some time -- you know, dated wallpaper, carpet, wall hangings, etc. And when I stayed there, the clerk at check-in was extremely apathetic - ignored me at first, then asked my name...

Thank Glen A
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Glen A, Thank you for taking the time to review our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We would like to apologize for any challenges that transpired during your stay particularly with the service issues you encountered and the condition of the...

Reviewed 15 July 2016 via mobile

The Holiday Inn Express at Syracuse Airport was clean and comfortable. Good hearty breakfast buffet included. Easy to schedule free shuttle to/from airport. Nice helpful staff. Reasonably priced. Discounts for extended stays. Ask at check-in for discount for skipping daily maid service. Across street from gasoline station to fill your rental car tank quickly.

Thank PKIConsulting
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear PKIConsulting, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: ₹ 7,642 - ₹ 11,597 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Hotel Style:
#9 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Syracuse Airport staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Express Syracuse Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best at end of halls--2nd or 3rd floor.”
 of 5 bubbles DaveS895, 28 Nov 2016 | Read review
“I travel with a short 3 foot extension outlet strip. It was useful because there weren't enough available outlets in the room.”
 of 5 bubbles petersU3577DA, 23 Sep 2016 | Read review
“top floor is probably the quietest”
 of 5 bubbles chriscO104AD, 21 Jul 2016 | Read review
“Second floor room was quiet Second floor room was quiet-- AC is not too loud either.”
 of 5 bubbles carlheir, 6 Jul 2016 | Read review
“don"t Book here book at the Candlewood suites! Right across the parking lot!”
 of 5 bubbles maisieyurich, 4 Mar 2016 | Read review
5 of 5