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Holiday Inn Express Syracuse Airport

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Holiday Inn Express Syracuse Airport
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217 Reviews from our TripAdvisor Community

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Showing 214: English reviews
Vestal, New York
Reviewed 1 week ago via mobile

My family of three stayed here one night prior to an early morning flight. The front desk person was very nice and our room was very clean. Our issues begin with the bathroom faucet. It was cheap and/or broken. We could barely turn it on. It made a loud clicking noise every time we would turn it on and it...

1Thank traybird
Reviewed 4 weeks ago via mobile

I recently stayed at the Syracuse Airport Holiday Inn prior to flying down to Florida. The hotel offered a stay and park deal at a very reasonable price. So I decided to drive down a day early and take advantage of that deal instead of paying full airport parking price. The hotel is clean, comfortable, and is less than 5...

1Thank Yves L
New York City, New York
Reviewed 4 December 2016

This hotel is in a great area and people at the front desk are very nice. It's very clean. I don't know how the heat here works but for some reason I couldn't get really warm (and it wasn't that cold out). I had it set high because I couldn't get warm and it seems to work a little and...

Thank ilovepuntacana
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Hi ilovepuntacana, Thanks for letting us know your experience at our Holiday Inn Express N Syracuse Arpt, NY. I am delighted that you are impressed with the cleanliness, location, and service of our hotel all worthy of your 5 star ratings. Though, I feel sorry that we fell a little bit short in getting your full satisfaction because the air...

Reviewed 2 December 2016 via mobile

Stayed here for the night with family so my son could swim. It was average. We had a certificate so I couldn't complain. Whenever we stay anywhere the first thing we do is check the mattresses. As we were checking the mattresses we noticed they both had enclosed casings. Makes you wonder and made us feel uncomfortable. It's not the...

Thank KrisGu
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Hi KrisGu, Thank you for staying with us recently and for taking the time to share your feedback with us. I am pleased to know that you found our staff to be highly commendable. On the other hand, allow me to apologize for any inconvenience you may have experienced due to our mattresses. We do strive to provide our guest...

Bonita Springs, Florida
Reviewed 28 November 2016

Near airport and has shuttle. Rooms are quiet, staff is friendly, breakfast is good, grocery stores and restaurants nearby. HD televisions and beds comfortable. Our second visit to see family and will go back again.

1Thank Dave S
Reviewed 13 November 2016 via mobile

We stayed here the night before leaving for Mexico . Was very close to the Syracuse airport . The man at the front desk was very helpful . I accidentally got sparkling water from the sofa machines and he took them back and I was able to get regular water . Very clean and offered a free shuttle ride to...

Thank Sarah B
Canton, Georgia
Reviewed 10 November 2016

I have visited this property before on business and always enjoy coming back. The staff is so friendly and welcoming. The beds are comfortable and rooms are oversized. I like the addition of the Keurig coffee makers. This is a perfect location if you need to be close to the airport - as well as restaurants and shopping (check out...

Thank odomkim
Reviewed 7 November 2016

We were able to get this room at a discounted rate with a coupon. If we had paid full price ($179.99) we would have surely pulled our travel weary bodies back into the car and gone elsewhere. Housekeeping was the problem. There is no way our room had been vacuumed. There were bobby pins and a bottle cap on the...

Thank 1BJ1987
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear 1BJ1987, Thank you for your feedback regarding your stay at Holiday Inn Express N Syracuse Arpt, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast and the in-room coffee maker. However, we’re sorry we fell below your expectation regarding housekeeping, carpet condition and the...

Sherburne, New York
Reviewed 13 October 2016

The folks at Holiday Inn Express were very polite and attentive. We had to call for directions (no Iphone) and they were happy to assist. The room smelled like smoke; but the desk was quick to give us a different room that was spotless and had no odor. The shuttle service is a real plus; and the charge to leave...

1Thank Pat S
Long Island City, New York
Reviewed 4 October 2016 via mobile

Stayed at this hotel October 1-3, and arrived before check in time. First room smelt like smoke (and it is a non smoking room) Was told someone else was given the room but denied it for the same reason. so we were about to call the front desk until housekeeper, Jerri, came to help. She offered to strip the beds...

Thank Ilovetapdancing6
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Ilovetapdancing6, Thank you for taking the time to share your recent experience at our hotel and for choosing to stay with us. While we are pleased with your kind regards toward our hotel location, dining experience during breakfast, elevator and housekeeping staff, Jerri, it is regrettable that you were not able to fully enjoy your stay with us due...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: ₹ 7,662 - ₹ 11,425 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Hotel Style:
#9 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Syracuse Airport staff and other travellers.
5 questions
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Questions? Get answers from Holiday Inn Express Syracuse Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best at end of halls--2nd or 3rd floor.”
 of 5 bubbles DaveS895, 28 Nov 2016 | Read review
“I travel with a short 3 foot extension outlet strip. It was useful because there weren't enough available outlets in the room.”
 of 5 bubbles petersU3577DA, 23 Sep 2016 | Read review
“top floor is probably the quietest”
 of 5 bubbles chriscO104AD, 21 Jul 2016 | Read review
“Second floor room was quiet Second floor room was quiet-- AC is not too loud either.”
 of 5 bubbles carlheir, 6 Jul 2016 | Read review
“don"t Book here book at the Candlewood suites! Right across the parking lot!”
 of 5 bubbles maisieyurich, 4 Mar 2016 | Read review
5 of 5