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Candlewood Suites Syracuse Airport

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#12 of 31 Hotels in Syracuse
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1 room 2 adults 0 children
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Candlewood Suites Syracuse Airport
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245 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Reviewed 24 December 2014 via mobile

This place was ok. The price wasn't too high but it really seemed that the building and furniture were a little worse for wear. The staff was fine and there was not really any problems with cleanliness but the place need to be freshened up. It is very conveniently locate next to the airport.

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Helpful?
Thank gregory s
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Gregory S, Thank You for taking the time to review our hotel. We are glad to hear that you thought the staff and the cleanliness of the property were the highlight of your stay. We are working on a few items that will be replaced at the hotel in the coming months. We would love to have you back when...

Reviewed 20 December 2014

I recently stayed at this hotel. They advertise that they guarantee the "best available rates." I got an email offering a lower rate 2 days before my stay. They would not honor the lower rate. I'll never stay at a Candlewood Suites again.

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2Thank iowamom2014
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Iowamom2014, I am sorry about any confusion that you may have had due to an advertisement from Travelocity that was sent to your email. We are following our "Best Price Guarantee" policy and stand by the fact that you will always get the best price directly on our IHG web site. We hope you book this way in the...

Fulton, New York
Reviewed 9 December 2014

Stayed here on the weekend and was not impressed. I am a loyalist to the IHG brand, but I am ashamed of this property. The building is over 10 years old and needs to be refurbished. The décor is old and out dated. The sinks in the room are cracked, the desk area built into the small kitchenette had a...

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1Thank Bard J
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Bard J, We are sorry to hear that you were not satisfied with your accommodations during your recent stay with us. You are correct, the hotel is 10 years old. The upgrades the hotel has done in the past 2 years are flat screen tv's, a new bedding package and also all new soft seating in the guest rooms. We...

Rochester, New York
Reviewed 2 December 2014

I've stayed at this hotel many times. The staff are all friendly and helpful, and the facility is clean and inviting. There's a DVD player in the room, and I think they have a selection of movies to loan out (they used to, anyway.) I don't bring my pets with me on business, but I'm pretty sure this hotel is...

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Thank OllieOlsen
New York
Reviewed 2 December 2014

We stayed here and parked our car before a ttrip. The room was clean and comfortable. The Hotel shuttle drove us to Hancock International Airport at 4 AM. We were picked up promptly upon our return. The hotel even brushed the snow off our car!.

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1Thank patsNewYork
Orleans
Reviewed 2 December 2014

We stayed this weekend at the Candlewood suite near the airport for our yearly black Friday shopping. I must say it was so quiet, never heard any noise from other rooms or the hallways. The room was clean and fairly big and gotta love the kitchenette. the front desk was nice and very helpful. We will definitely go back at...

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Thank scubadan777
Mirabel, Qc
Reviewed 19 November 2014

Clean and quiet hotel. The room was very clean and spacious enough. Full kitchen. Beds and pillows very comfy. Pet friendly. Welcoming and helpful staff. The location just north of Syracuse is excellent. It is close enough to town. We loved our stay, it was our 2nd time at htis hotel, and would defenitively stay there again when back in...

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Thank Ben0844
Binghamton, New York
Reviewed 12 November 2014

Great overnight stay. Suite had a complete kitchen. Checked out too early to make myself breakfast. comfortable bed. Rollabed on request. No sofa but lounging chair. Excellent staff. Would stay there again.

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Thank pkibbee
Buffalo, New York
Reviewed 4 November 2014

The hotel is in ok shape. The lobby seems/feels crowded, but check in went smooth (so did check out). The room was dated and it was difficult to find the thermostat that controlled the room temperature. The bathroom was clean though, and that is a biggie. My room faced S. Bay Rd which is a busy road and there was...

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Helpful?
Thank Dan K
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dan K, Thank you for posting a review of our property. Our staff were deeply encouraged with your recognition of the great service delivered during your stay. While we are pleased to know this, we regret that the condition of our facilities fell below your expectations. We are continually striving to improve the hospitality we offer and comments from...

So Cal
Reviewed 21 October 2014

Passing through the area we found this three star place for a reasonable price. I have heard the name but never stayed with Candlewood prior. When I asked about a bar, the response was what you see in the title. Actually, I didn't know and don't really know what that means. Next question, do you have any ice? In your...

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Helpful?
Thank gr1069
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear gr1069, I appreciate you taking the time to comment about your recent stay at our hotel. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am glad you have regarded our rates offered. Despite of this, I am truly sorry to hear...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 

Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 S Bay Rd, Town of Salina, Syracuse, NY 13212-3801
Region: United States > New York > Finger Lakes > Syracuse
Price Range: ₹ 6,348 - ₹ 9,817 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Syracuse Airport 2.5*
Number of rooms: 124
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#4 Business Hotel in Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Syracuse Airport staff and other travellers.
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Questions? Get answers from Candlewood Suites Syracuse Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good”
 of 5 bubbles BlakeRichardson, 12 Dec 2016 | Read review
“First floor near end of hall if you have a pet.”
 of 5 bubbles susanmQ6019SJ, 15 Nov 2016 | Read review
“any room would be a good one”
 of 5 bubbles 942jasonh, 29 Feb 2016 | Read review
“If you will need ice turn the ice maker on in your freezer.”
 of 5 bubbles 107thereset, 9 Feb 2016 | Read review
“Go to the Holiday Inn Express next door.”
 of 5 bubbles dmanleyLeesburg_IN, 20 Jan 2016 | Read review
5 of 5