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BEST WESTERN Syracuse Airport Inn

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BEST WESTERN Syracuse Airport Inn
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520 Reviews from our TripAdvisor Community

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Showing 514: English reviews
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Ottawa, Canada
Reviewed 1 week ago

The property is somewhat dated, particularly the bathrooms and the hallways. It was less than impressive when the clerk who greeted us has a pen perched on his ear. The property is barely a 3 Star, but given its access to RT. 81 and the fact that here are food, both dinner and breakfast facilities available it is more than...

Review collected in partnership with Best Western
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Helpful?
Thank Stuball1
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Thank you for your comments concerning your stay at the Best Western Syracuse Airport Inn. I appreciate your taking the time to review our hotel and hope you will accept my apologies for any inconvenience you experienced. Your observations have aided us in locating areas of our service needing improvement. We appreciate your patronage and hope you will stay with...

South Florida, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 11 March 2017

Took a trip to the Adirondacks on a cold March weekend, arriving near midnight at the Syracuse airport. We could not pick up our car until the following morning. We called the Best Western Airport Hotel and their shuttle came to pick us up at 11:55 PM. That was huge. Heather was ready and waiting for us and was a...

Review collected in partnership with Best Western
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Helpful?
Thank naturalbeauty53
About Hotel's Favourite Review
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear naturalbeauty53, Thank you for reviewing our Hotel on Tripadvisor. I appreciate your taking the time to let us know how your stay was. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you stay with...

Upper New York Stae
Reviewed 1 week ago

Been staying here for the past 24 years and the service has only gotten better.Pickup at the airport by shuttle is always dependable even when we have had very late, delayed flights. Treated like Gold.

Review collected in partnership with Best Western
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Helpful?
Thank CrazyND
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Thank you for taking the time out of your busy schedule to write such a complimentary review. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and look forward to your return. Sincerely, Scott Parody General Manager

Reviewed 1 week ago

Thought it would be a good idea to have a room for the night before an EARLY flight out. We noticed the smell of cigarette smoke upon entering our room and had told the front desk. The comment was: "there should be no smoking in the rooms" :{ When we booked our room we got the package with a queen...

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Helpful?
Thank 15October27
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Thank you for taking the time to review our hotel following your visit to the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us to an area needing attention and corrective action has been taken. We...

Holland Patent, New York
Reviewed 2 weeks ago

Each and every time I stay I can count on the great service and clean room it is easier for me to stay at the hotel the night before my flight because I live over a hour way. Do not have to worry about the weather driving up and I know I will be on time and rested. A lot...

Review collected in partnership with Best Western
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Helpful?
Thank 58chesterc
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Thank you for taking the time out of your busy schedule to write such a complimentary review. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you...

Ottawa, Ontario, Canada
Reviewed 3 weeks ago

Front desk staff were cheerful and professional. Close enough to walk to the airport. Breakfast was a disappointment compared to other Best Westerns we have visited. We were there early but there was not much put out. When I asked for an apple the person in charge of the breakfast told me their apples come from Mexico and are poor...

Review collected in partnership with Best Western
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Helpful?
Thank Robert G
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Thank you for your comments concerning your stay at the Best Western Syracuse Airport Inn. I appreciate your taking the time to review our hotel and hope you will accept my apologies for any inconvenience you experienced. We pride ourselves on our professionalism in the business of making our Guests comfortable and greatly appreciate your taking the time to let...

Ottawa, Canada
Reviewed 15 March 2017

Our family of 5 arrived in the evening, the staff was super kind and helpful, showed us where to leave our car for duration of our trip and provided us with a room upgrade free of charge the suite was perfect for a family of 3 kids, allowed us all to sleep better before our 4 am wakeup. They offered...

Review collected in partnership with Best Western
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Helpful?
Thank marialT4848KV
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear marialT4848KV, Thank you for reviewing our Hotel on Tripadvisor. I appreciate your taking the time to let us know how your stay was. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope you stay with...

Reviewed 4 March 2017

What's to say? Stayed here twice in 30 days. Each stay was a pleasure and breakfast was very good. Heather (desk clerk) was very pleasant and helpful. First time there I had lost a piece of luggage. Called airport L&F who had it. Heather asked if she could run me over.

Review collected in partnership with Best Western
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Helpful?
Thank P5403YKjamesc
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear P5403YKjamesc., Thank you for your comments concerning your recent stay at the Best Western Syracuse Airport Inn. I appreciate your taking the time to review our Hotel on Trip Advisor I am passing on your comments knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will...

Watertown, NY
Reviewed 4 March 2017

Hotel is great but the shuttle service hours were bad. It was not open in time to get there for first flight and closed before arrival of last flight! Hard to do park and fly when cant get either way to airport.

Review collected in partnership with Best Western
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Helpful?
Thank Jerry L
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Jerry L, Thank you for your comments concerning your recent stay at the Best Western Syracuse Airport Inn. I appreciate your taking the time to review our Hotel on Trip Advisor I am disappointed we failed to handle all of you or requirements in a satisfactory manner. Your observations have aided us in locating area of our service needing...

manlius, United States
Reviewed 18 February 2017

We stayed at this hotel for a very early flight so we would not have to leave our car. The staff was excellent, the breakfast was fine and the only problem was the heat/air in the room. The rooms are tiny and setting up a suitcase without tripping over it is impossible but for what we needed it was fine.

Review collected in partnership with Best Western
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Helpful?
Thank danielo484
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Daniel O, Thank you for your comments concerning your recent stay at the Best Western Syracuse Airport Inn. I appreciate your taking the time to review our Hotel on Trip Advisor. I am disappointed we failed to handle all of you or requirements in a satisfactory manner. Your observations have aided us in locating area of our service needing...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities

Additional Information about BEST WESTERN Syracuse Airport Inn

Address: 900 Col Eileen Collins Blvd, Syracuse Hancock International Airport, Syracuse, NY 13212-3913
Region: United States > New York > Finger Lakes > Syracuse
Price Range: ₹ 6,625 - ₹ 9,456 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Syracuse Airport Inn 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Syracuse Airport Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Syracuse Airport Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The only good thing i can say about this place now is that it is convenient for early or late flights.”
tapper54, 16 Jan 2017 | Read review
“Ask for a Main Floor room”
C8363XAroberts, 10 Jan 2017 | Read review
“Pick another hotel”
scubafc, 16 Dec 2016 | Read review
“The rooms with two double beds are much larger than the room with one king.”
798WilliamS, 7 Nov 2016 | Read review
“First floor toward back of hotel”
387virginias, 2 Nov 2016 | Read review
5 of 5