Embassy Suites by Hilton Syracuse Destiny USA
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What you can expect during your stay
- Contactless check-in
Updated 26/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Syracuse Destiny USA
Updated 26/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 19 hotels in Syracuse
Location
Cleanliness
Service
Value
Settle in for a relaxing stay at our new, vibrant Embassy Suites by Hilton Syracuse Destiny USA hotel. Explore the popular shopping and entertainment complex, Destiny USA just steps from our hotel. We are also just minutes from downtown, six miles from Syracuse Hancock International Airport and three miles from Syracuse State University. Take our complimentary shuttle anywhere within a five-mile radius of the hotel. Wake up each morning to a free made-to-order breakfast featuring omelets with your choice of fillings, potatoes, bacon, fruit, pastries and more. End a busy day with drinks and snacks at the complimentary Evening Reception* in the beautiful atrium lounge. Our on-site restaurant offers comfort food and appetizers in a relaxed atmosphere. Daily room service is available, and our 24-hour sundries shop offers premium snacks, beverages and toiletries.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English
Location
Full view
84Good for walkers
Grade: 84 out of 100
40Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
Contact
311 Hiawatha Blvd. W, Syracuse, NY 13204
Getting there
William F Walsh Regional Transportation Center14 min
606Reviews12Q+A43Room tips
Reviews
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+1
This was our first time at Embassy Suites by Hilton Syracuse Destiny USA. First impression was OUTSTANDING, the lobby and common areas were beautiful and clean. The staff were friendly and helpful. I was excited to see our room based on our first impression of the lobby unfortunately our room was a huge disappointment, a real disconnect from the rest of the hotel. The room was dirty, sofa and chairs filthy, red stains all over the carpets, stains on the box spring and the most disgusting of all was what appeared to be feces on the wall beside the toilet. It appears that housekeeping does the absolute bare minimum. On the plus side the breakfast was incredible and the evening reception was great. This hotel is definitely not worth the price they charge. Wouldn’t stay here again. …
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Review collected in partnership with Embassy Suites Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 5 days ago
We appreciate the feedback, AjaxTravellers. While we're glad you appreciated our breakfast selection and evening reception, it's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward. We hope you give us another opportunity to share a more positive experience with you soon.
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Hotel's Favourite
First time back in the states since Covid and the Hilton did not dissapoint. Arrived at the hotel at 11:30a.m. so we were way early greeted by a gentleman at the front desk and told they were sold out last night but he could check us in probably in a hour nice surprise since I have two children. Working in hospitality this man is a keeper friendly and attentive. Came back at one the room was ready clean and immaculate couldn't ask for anything better. Went to the mall and came back for the manager's reception where two ladies were working the bar area. Even when my kids went up and asked for virgin shirly temples these ladies engaged with the kids and smiled and did it. For a area where the snacks our free and you get a couple drinks for free the staff seemed to be having a great time good to see all smiles. What a great little area and again the service was more then fantastic. I did not run into one staff member who was not friendly they all seemed to enjoy their jobs and atmosphere kuddos to the hiring manager. Again upon checkout the lady working wanted to make sure everything was great. That's why we always stay at the Hilton brands great service clean rooms that keep you coming back. Thanks for the great stay and atmosphere.…
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 28 Apr 2022
We're so glad that you've enjoyed your stay at Embassy Suites By Hilton Syracuse-Destiny USA so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon.
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We have spent two weeks in US visiting many several hotels pans this one is in our top #3. Close to a large commercial / entertainment mall. For breakfast a chef is there for pancakes or omelets on demand. Super clear. Beds were the best (size, quality) we had.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 1 week ago
Thanks for the fantastic review! We're happy you enjoyed your time with us so much at Embassy Suites By Hilton Syracuse-Destiny USA! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions. We look forward to hosting you again soon!
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We had to book the room at the last minute (from the airport). Everyone we dealt with was professional and friendly. The room was well kept and clean. The hotel restaurant (I think it was called Grey Goose) was FANTASTIC. Highly recommend this place.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 2 weeks ago
Thank you for taking the time to leave this wonderful review, LoriACanton! We're thrilled to know you enjoyed your stay at Embassy Suites By Hilton Syracuse-Destiny USA so much! We strive for excellence so we're pleased to hear you appreciated not only our courteous staff and refreshed accommodations, but also our dining options! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit! Have a lovely day!
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Check in was smooth with friendly staff, Room was spacious and comfortable for three people. Fresh soft towels in the clean bathroom. Soft plush bedding made for a restful sleep. Location was within minutes to many fun activities
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 2 weeks ago
Thanks for the great review, lawtonjl2002! It's wonderful you enjoyed your stay at Embassy Suites By Hilton Syracuse-Destiny USA so much! We strive for excellence so we're thrilled you appreciated not only our courteous staff and comfortable accommodations, but also our amenities and prime location! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!
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Jaylin was awesome,Autumn was great also. We had gone there for the weekend to watch our son play baseball. Tommy the omelette chef was fantastic. Saturday we went out for the day and came back had a few drinks before heading out with our son for dinner that we hadn’t seen in 2 months. Upon returning we saw the bartender Jean Louise who was there earlier, I said hi JEAN LOUISE we are back to visit you and I proceeded to the bathroom. She did not see my wife go over to the bar and said to the people sitting at the bar “I do not know that person, he must not be a good tipper and probably only comes here during happy hour”. She was also RUDE to two women as she told them they could not sit at the bar because she was saving the seats for her friends, who were not there yet. I was there at happy hour but I paid for my drinks because I did not drink what they were offering during happy hour. At that point we decided to go to our room for the night thanks to JEAN LOUISE. Our weekend was great until the last night of the trip. She definitely is not someone I would want working my bar.…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 2 weeks ago
Thank you for leaving feedback on your most recent stay, 111jim111. It truly makes us happy that you were able to enjoy yourself so much during your stay. However, it is extremely upsetting to hear that one of our staff members mentioned disrupting your enjoyable stay. We strive to improve our guests' experience, so we will be using your feedback to follow up and address service issues appropriately. We hope this does not deter you from choosing us again the next time you are in Syracuse.
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The room was way too hot. It was 75 degrees when we walked in, and we found out it can only be set as low as 68 degrees, but never really gets that low, it was 70 degrees all night and I was too hot. We were told it is an environmental/ecological system put in. It also stops cooling when you leave the room. We also put a note in our reservation to have the sofa bed made up, but it wasn’t and we had to request bedding and make the bed ourselves. The free breakfast was good. And we liked that the suite had a wall and doors between the bedroom and living room areas. However, with so many other hotels to choose from in the area I would not stay here again nor recommend it to others.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 3 weeks ago
We appreciate the feedback, Stacey. We're disappointed your time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
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for someone from the south the AC's in the rooms suck. i was not told when set below 65 the AC stopped working, so 68 was the lowest you could. the room never got to 68 in the two nights i stayed. i will never stay there again. another person in our party said the same.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 3 weeks ago
We appreciate the feedback, Engineer1964. It's unfortunate you had such challenges during your stay with us. We're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope you allow us the chance to host you again soon for a more positive experience.
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Absolutely loved our stay at this hotel. The moment we walked into the reception, it is beautiful and clean. Staff all smiling , very welcoming. The bar and restaurant very modern. Check in was easy and pleasant. Easy to get to off I81. Loved it!
Read more
Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 3 weeks ago
Thanks for the excellent review, 437NYC2011! We're delighted your time at Embassy Suites By Hilton Syracuse-Destiny USA was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our refreshed facilities and courteous staff, as well as our dining options. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!
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We really enjoyed our stay . We brought our girlscout troop for an over night before we took them to the mall. They had a wonderful time and all of the staff were wonderful. Everything was very clean and neat.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Justin C, General Manager at Embassy Suites by Hilton Syracuse Destiny USA
Responded 1 Jul 2022
Thank you for the outstanding review, Wanderer817882! We're delighted your experience at Embassy Suites By Hilton Syracuse-Destiny USA was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon!
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PRICE RANGE
$182 - $304 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkFinger LakesSyracuse
NUMBER OF ROOMS
209
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Claim Your Listing Frequently Asked Questions about Embassy Suites by Hilton Syracuse Destiny USA
Which popular attractions are close to Embassy Suites by Hilton Syracuse Destiny USA?
Nearby attractions include Destiny USA (0.1 km), Museum of Intrigue (0.3 km), and WonderWorks (0.2 km).
What are some of the property amenities at Embassy Suites by Hilton Syracuse Destiny USA?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites by Hilton Syracuse Destiny USA?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Syracuse Destiny USA?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Syracuse Destiny USA?
Yes, free parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Syracuse Destiny USA?
Conveniently located restaurants include Stella's Diner, The Cheesecake Factory, and Texas de Brazil.
Are there opportunities to exercise at Embassy Suites by Hilton Syracuse Destiny USA?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Embassy Suites by Hilton Syracuse Destiny USA have an airport shuttle?
Yes, Embassy Suites by Hilton Syracuse Destiny USA offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Embassy Suites by Hilton Syracuse Destiny USA have airport transportation?
Yes, Embassy Suites by Hilton Syracuse Destiny USA offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Syracuse Destiny USA?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites by Hilton Syracuse Destiny USA?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.