Aloft Syracuse Inner Harbor

Aloft Syracuse Inner Harbor

Modern and comfortable
Traveller (162)
The beds were so comfortable!
Room & Suite (38)
Dining (6)

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About

4.0
#9 of 19 hotels in Syracuse
4.0 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Explore the heart of New York state from the banks of the Onondaga Creek at Aloft Syracuse Inner Harbor. Ideally located to provide easy access to Destiny USA mall as well as Syracuse University and quality sightseeing locations near the lakefront area, our contemporary hotel is also positioned only a short distance from Syracuse Hancock International Airport. During your stay, unwind with a drink in hand at our W XYZ bar or enjoy a refreshing dip in our indoor pool. And as the day comes to a close, our stylish and pet-friendly hotel rooms are ready to welcome you with free Wi-Fi and modern amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Patio
Kids stay free
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Snack bar
Board games / puzzles
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Walk-in shower
Safe
Seating area
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Harbour View
Quiet
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

310 West Kirkpatrick Street, Syracuse, NY 13204
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Syracuse Hancock Intl Airport
Tompkins County Airport
67.9 km
See all flights
272Reviews6Q+A52Room tips
Traveller rating
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Detailed Reviews
Chris Gormley wrote a review Sept 2021
Pittsburgh, Pennsylvania92 contributions80 helpful votes
3.0 of 5 bubbles
My wife and I stayed here for the 2020 delayed graduation ceremony. I've stayed at other Aloft's. This location seemed to have more variance than others in quality of service and facility. Nighttime person managing the desk was great. There was also an armed off-duty policeman there at night. The breakfast in AM, prepared by short-order cook, was very extensive compared to other Alofts. The air conditioner in our room was very loud and seemed to not respond to a thermostat. The fire alarm went off Saturday night in the room next to us for about 30 minutes while the hotel tried to figure out how to shut it off. The room doors are not thick enough to keep slamming door noises quiet if one tries to sleep late.
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Date of stay: September 2021
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julie Jones, Sales at Aloft Syracuse Inner Harbor
Responded 24 Sept 2021
I appreciate your honest review. Your feedback allows us to determine what our guests like and where we need improvement. Thank you very much for that information.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike G wrote a review Jul 2021
Chicago, Illinois30 contributions11 helpful votes
5.0 of 5 bubbles
The room was typical Aloft--clean and comfortable. Many Marriott properties charge you up to $150 to bring a pet, but this property was truly dog friendly. There was no pet charge and no weight restriction. It was fun to see all the other dogs in the lobby, and pets and owners were well-behaved. The staff was friendly and helpful. There's a paved trail nearby along the Onandaga Creek that's good for a walk. There are a few restaurants and a good brewery within walking distance.
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Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julie Jones, Sales at Aloft Syracuse Inner Harbor
Responded 18 Aug 2021
Thank you for the positive feedback. Aloft is always pet-friendly with no pet fees. Hope to see you again in the future.
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Lauren O wrote a review Jul 2023
Washington DC, District of Columbia11 contributions2 helpful votes
4.0 of 5 bubbles
Stayed here overnight while driving through upstate ny on vacation. We try to stay exclusively at Marriotts for the loyalty points, and this was the only one in the area.

We were hesitant about the hotel (We even almost cancelled and rebooked at a competitors property) and, ultimately, It wasn't worth the premium price we paid, but still perfectly fine for an overnight.

Our room was clean (except for a giant chocolate (fingers crossed) stain on the side of the mattress cover that we didn't discover until morning. Other parts of the room were getting shabby (hard water stain in the shower, cracking paint) but still clean.

There was a group of under-supervised preteens running through the hallways for about an hour. (They knocked on our door and ran away a few times.) I was concerned we would continue hearing them all night, but, by 9:30 they were either wrangled into a room for the night or got bored with the game. I share this anecdote to illustrate that the walls must not be too thin, otherwise I'm sure we would have continued to hear them all night.

It is true that there's nothing within 5-10 mins walking distance of the hotel. It almost looks like Marriott chose the site assuming the area would be developed, and then nothing happened.

Parking is free and available across the street in an uncovered lot. It didn't feel totally safe leaving things in the car overnight, but there were street lamps and cars much nicer than ours in the lot :D

The property won't be my first choice if we come through the area again (there are cheaper and/or better-located hotels), but if this is a comparable price to other sites, I'd probably come back.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt S wrote a review Nov 2020
1 contribution2 helpful votes
1.0 of 5 bubbles
Worst experience ever after being a loyal customer and renting numerous times I get a bill for $250 out of nowhere and they tell me they found an ash on the desk and smelled marijuana. I never smoked marijuana in my life they have multiple people with dogs all thru the hotel but obviously did not clean my room good enough if they found an ash from either someone before me or I’m a diff room and put it on me somehow but the manager tells me he’s sorry but there not refunding my money. This is my rent money during a time of covid and they can be so cold hearted as to give people Bogus charges. The tv remote never worked I had to watch the same Chanel all night. I paid for harbor view they stuck me on the opposite side. The clerk was ben came to my room and tried to fix the tv she attested to the fact she smelled no marijuana still I get charged
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlyssG wrote a review Jul 2021
Grafton, Massachusetts1 contribution1 helpful vote
2.0 of 5 bubbles
After reading the reviews prior to this I thought it would be a good quick stay for business, however, not sure if I would recommend it to others. Staff seemed very disorganized, room was not that clean, free coffee in lobby was ice cold and most of the amenities were closed or inadequately stocked. Quite disappointed.
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julie Jones, Sales at Aloft Syracuse Inner Harbor
Responded 18 Aug 2021
I'm sorry you for disappointed with your stay. Your feedback has been sent to management for review and training. I appreciate your comments on how we can improve.
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JennCali wrote a review Dec 2020
Cocoa Beach, Florida13 contributions13 helpful votes
5.0 of 5 bubbles
My husband and I recently stayed here for one night with some of our friends. The check-in process was smooth and the agent was polite. We were able to get rooms right across the hall from one another which was convient. The property was very clean and seemed fairly new. It is located in a good location, less than five mins from the mall which is huge and if it were not for covid would have many dining options. The outlets on property were closed. The only negative was that the parking is across the street but it wasnt too bad.
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Date of stay: November 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julie Jones, Sales at Aloft Syracuse Inner Harbor
Responded 12 Dec 2020
Jennifer, I appreciate you taking the time to review Aloft Syracuse Inner Harbor. Guest service and cleanliness are a priority to our staff. Thank you for trusting us to provide you with a safe and enjoyable stay. I hope to see you again soon!
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Jyss wrote a review Jul 2021
Saint Paul, Minnesota625 contributions124 helpful votes
4.0 of 5 bubbles
We stayed here with our dog for a weekend. The location was easy and convenient. There were lots of spots to walk the dog including lots of green area. The harbor area was a nice relaxing walk. There are many dogs on property which was fine. The hotel was quiet! The parking is not covered and is across the street. The hotel was clean and quiet. The only issue we had was at check in. The lady was a bit curt. She wanted all the dogs to be in same area (1st floor) we purposely do not book hotels that do that. We find them to be louder. We asked to be kept where we were going to be and we were. Elevator was quick and rarely busy. The interior halls were dark in spots especially since the walls were painted in a dark color.
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Date of stay: July 2021
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julie Jones, Sales at Aloft Syracuse Inner Harbor
Responded 18 Aug 2021
Thank you for your feedback. While we do try to keep the dogs together on the 1st and 2nd floor, I'm glad to hear that your request to stay on your current floor was granted. Our ultimate goal is to make every guest feel comfortable while they are at Aloft.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
norman18 wrote a review Dec 2021
Ottawa, Canada293 contributions173 helpful votes
4.0 of 5 bubbles
Here's the good stuff, excellent location if shopping at Destiny USA is on the agenda. And extremely pet friendly.

The room has that Aloft 'industrial look', however it's very dark, not enough to light up the entire room. The place is six yearS old so I think a refurb is in order. How about a microwave in the room, I thought the safe was a microwave, such a visible and large safe? No plastic glasses, just cardboard coffee ones.

Now there should be a kitchen every evening, no matter the day or time period. Nothing for dinner on the 26th and a cold breakfast the following morning? C'mon this a Marriott and I am a platinum elite Bonvoy member. Why should I order take-out,?

Nice flags outside, but how about a Canadian flag too that make up so many visitors to Syracuse.
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Date of stay: December 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julie Jones, Sales at Aloft Syracuse Inner Harbor
Responded 12 Jan 2022
Thank you for your suggestions for the Canadian flag, updated kitchen hours, and addition of a microwave in the guest rooms. We appreciate the feedback and review of Aloft Syracuse.
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Patrick C wrote a review Jan 2020
Ottawa, Canada17 contributions2 helpful votes
4.0 of 5 bubbles
Spontaneous weekend getaway. Have used the Montreal and Calgary Aloft in the past and this one was equally good. Fun laid back atmosphere when travelling with kids who enjoyed playing pool in the lobby and made use of the swimming pool as well. The parents enjoyed proximity to shopping and restaurants.

Friendly staff. Would not hesitate to return.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C wrote a review Feb 2021
Colorado Springs, Colorado2 contributions3 helpful votes
5.0 of 5 bubbles
Amazing hotel. Staff are very friendly and helpful. Hotel rooms are super modern and the amenities are phenomenal. Pool, fitness center. Dog friendly, no pet deposit, no non-refundable charges, free dog biscuits, water bowls in the lobby. One word AMAZING!
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julie Jones, Sales at Aloft Syracuse Inner Harbor
Responded 5 Feb 2021
I'm very pleased that you enjoyed your stay! Thank you for taking the time to submit your feedback for the Aloft Syracuse Inner Harbor. I welcome you to stay with us anytime and to experience our friendly and helpful staff once again.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from NICK KRENN
Syracuse, New York
We no longer offer a shuttle directly to the amphitheater, but we do bring guests to the bus hub which in turn brings guest to the amphitheater for a small fee.
Kelly V asked a question Jun 2018
Charlton, New York442 contributions111 helpful votes
Is their breakfast included?
Answer from NICK KRENN
Syracuse, New York
Great question! Our standard rate does not include breakfast, however, we do offer a variety of value-added rates that include breakfast within the rate plan. We have an array of hot, made to order breakfast items, as well as convenient choices such as bagels, fruit, and a variety of frozen options available for purchase. Feel free to contact us for more information!
Lee B asked a question Mar 2018
Orono, Maine, United States55 contributions10 helpful votes
Is this in a safe location/neighborhood?
Answer from GingerLē
Rochester, New York81 contributions6 helpful votes
The parking is separate from the immediate grounds; however, it is maintained by security. I felt secure in this location and would highly recommend.
Pinneapple asked a question Jun 2017
waymart8 contributions6 helpful votes
are you pet friendly
Answer from OpenBoxReviews
Vestal, New York51 contributions2 helpful votes
Just stayed there with my 60 pound jack in the box and my 30 pound russell mix and they welcomed us without issue. No extra fee for pets and they even had dog bones in the lobby and dog dishes you could use in your room. My dogs were welcomed anywhere in the hotel as long as they were on a leash. Can't say enough good things about this hotel or their pet policy. Great place!
travelingbuddy034 asked a question May 2017
Honea Path, South Carolina15 contributions7 helpful votes
are you non smoking?
Answer from NICK KRENN
Syracuse, New York
All hotels in New York state are required to be non-smoking as of 2016. We have no smoking rooms, however, we do have a convenient outdoor smoking area, should you choose to utilize it.
Foodie wrote a tip Aug 2023
New York City, New York7 contributions3 helpful votes
1.0 of 5 bubbles
"Don’t stay at this hotel. "
Read full review
Rick R wrote a tip Oct 2022
2 contributions
5.0 of 5 bubbles
"Ask for top floor, corner room. Exactly what I asked for & received!"
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Stella wrote a tip Sept 2022
Batavia, New York20 contributions4 helpful votes
5.0 of 5 bubbles
"Corner room had great views."
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Pat O wrote a tip Jul 2022
Chicago, Illinois23 contributions12 helpful votes
3.0 of 5 bubbles
"Closest restaurant is the Preserve at 405. Was great spot and scene."
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Steve P wrote a tip Aug 2021
Cumberland Center, Maine2 contributions3 helpful votes
1.0 of 5 bubbles
"Check out the room before moving the family to it. Straighten out any issues ahead of time."
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Not the right property for you?
There are more places to choose from in the Syracuse area.
PRICE RANGE
₹14,621 - ₹25,817 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkFinger LakesSyracuse
NUMBER OF ROOMS
134
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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ALOFT SYRACUSE INNER HARBOR - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Aloft Syracuse Inner Harbor
Which popular attractions are close to Aloft Syracuse Inner Harbor?
Nearby attractions include Destiny USA (1.0 km), Apex Entertainment Syracuse (1.0 km), and Central Rock Gym (0.5 km).
What are some of the property amenities at Aloft Syracuse Inner Harbor?
Some of the more popular amenities offered include an indoor pool, free wifi, and a lounge.
Which room amenities are available at Aloft Syracuse Inner Harbor?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Aloft Syracuse Inner Harbor?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Aloft Syracuse Inner Harbor?
Yes, free parking is available to guests.
What are some restaurants close to Aloft Syracuse Inner Harbor?
Conveniently located restaurants include Columbus Baking Co, Apizza Regionale, and Dinosaur Bar-B-Que.
Are there opportunities to exercise at Aloft Syracuse Inner Harbor?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Aloft Syracuse Inner Harbor?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Aloft Syracuse Inner Harbor?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Aloft Syracuse Inner Harbor offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Aloft Syracuse Inner Harbor?
Many travellers enjoy visiting Onondaga Lake Park (4.6 km), Clinton Exchange (1.2 km), and Ste. Marie Among the Iroquois (4.6 km).
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