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Crowne Plaza, Suffern

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Crowne Plaza, Suffern
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386 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza, Suffern
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Showing 361: English reviews
Reviewed 30 November 2015 via mobile

I stayed at the hotel only for one night before heading to NYC. Loved it! The room is big and extremely clean. You can also find cute little spa treatment in the room (courtesy of the hotel). I had breakfast at the buffet and I loved it. A lot variety and delicious food. The bar is nice and had a...

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Helpful?
Thank patricia j
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Patricia J, Thank you for the 5 stars and excellent review! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager

Mt Holly
Reviewed 23 November 2015

I have stayed here many times in the past for several reasons, business and pleasure, and I have always found it to be top shelf hotel except for this last time. My wife and I checked in on Fri. 11/20 and checked out on Sun. 11/22. We had a ground floor room at the back of the hotel and were...

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Helpful?
Thank Posttime
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear posttime, Thank you for the 4 stars! We all appreciate it. I have to apologize for that employee parking near your room. We have an employee parking lot that is away from the hotel. I am upset that this happened to you and it will be handled internally. Please contact me directly next time you plan to be in...

Pennsylvania
Reviewed 14 November 2015

I stayed her for a week while volunteering at a project in Warwick. My stay was pleasant, the hotel was clean and modern. The internet speed was excellent. I was happy with the stay overall. It was uneventful, and that is a good thing.

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Helpful?
Thank Jonathan K
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Jonathan K, Thank you for the 4 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager

New York City, New York
Reviewed 3 November 2015 via mobile

First time visit. Rooms were clean and well maintained. Good was good and staff was very good. Will return again. All common areas were very clean and staff was visible cleaning and helping customers. Trolley available as well to move baggage. Easily accessible off major highways.

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Helpful?
Thank salmont4
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars and great review. We all appreciate it. We look forward to your return visits. Bob Wilson General Manager

Central Florida, Florida
Reviewed 29 October 2015

We stayed here in the summer time it was very nice. We liked it, it didn't have free breakfast but it was pretty clean. I think the only thing we would say that was not so good was the fact our room was facing the atrium area and someone was having a wedding and they were very loud. So I...

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Helpful?
Thank jonsay24
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the "very nice" review and the 4 stars! We all appreciate it. Bob Wilson General Manager

Reviewed 23 October 2015

I was here for a work trip for two nights. After a long day of driving and work we were greeted so kindly by BrIanne at the front desk. She went above and beyond for us. Chantal and the cute older woman were a joy at breakfast in the morning. Those employees made our trip alot easier and were fun...

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Thank suplexandstilettos
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars and the excellent review! I too believe our staff are amazing. We look forward to your return visits. Bob Wilson General Manager

Atlanta, Georgia
Reviewed 14 October 2015

Stayed at the Crown Plaza for 2 nights and I was satisfied with it as a whole. Room was typical for this level of hotel - clean, comfortable bed, uncomfortable easy chair. The front desk staff were very pleasant and the hotel is easy to access from I-87 / I-287 Wi-Fi is free and seemed to work very well. There...

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Helpful?
Thank Garypl
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars. We all appreciate it. Please come back and visit us again soon. Bob Wilson General Manager

NC
Reviewed 5 October 2015

This is the old Holidrome in Suffern--attractively redone. However, some of the makeovers are just plain stupid--as are some of the employees. First off--the toilets are very low--women, watch out or you'll get wet wiping yourself. Elderly, watch out, ain't easy to stand up from this low squat. Men, shaving will be difficult. The sink is in the corner, with...

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Thank BklynNc
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, While we are grateful for your feedback, it is disappointing to learn that other aspects of your stay were not as positive for you. We must apologize for the issues you mentioned regarding the condition of the hotel. Your comments will be shared with our team in an effort to learn from your review and improve upon...

Coram, New York
Reviewed 3 October 2015

I attended a 4 day medical conference from Sept 24 - Sept 27. The staff at the conference was wonderful. They couldn't do enough for us. The room was spotless and the bed was very comfortable. The food at their restaurant was great and the service staff was top notch. Whether you stay there for one night or more. I...

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1Thank rescue661
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear rescue661, Thank you for the 5 stars! We all appreciate it. Thank you for staying with us for 3 times! Please come back and visit us again soon. Bob Wilson General Manager

Rome, New York
Reviewed 29 September 2015

This was my fourth visit to this hotel for our annual EMS conference and I was pleased with our visit as usual except for one setback, no microwave, anywhere. I bank on bringing my lunches to the conference and then heating them up in the room during lunch time. There were no microwaves in any of the rooms which I...

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Helpful?
1Thank Brian C
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Brian C, Thank you for the 4 stars. You have an excellent point regarding a centrally located refrigerator. This will be reviewed with our staff. Thank you. Bob Wilson General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Region: United States > New York > Suffern
Price Range: ₹ 7,326 - ₹ 11,560 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza, Suffern staff and other travellers.
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Questions? Get answers from Crowne Plaza, Suffern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Parking lot (front) side is away from the interstate highway.”
 of 5 bubbles RobDee1432, 9 Feb 2017 | Read review
“I like the 300 area rooms...for privacy”
 of 5 bubbles Phl52, 5 Feb 2017 | Read review
“Get a room with outside windows.”
 of 5 bubbles JAMTU, 7 Dec 2016 | Read review
“higher floor is most probably less noisy”
 of 5 bubbles jsrh20, 15 Nov 2016 | Read review
“room 221 was excellent!”
 of 5 bubbles travelone69, 31 Oct 2016 | Read review
5 of 5