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Crowne Plaza, Suffern

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Crowne Plaza, Suffern
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394 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza, Suffern
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Showing 369: English reviews
Cordova, United States
Reviewed 13 February 2017

The staff is wonderful and accommodating. The rooms have been updated with new wood laminate floors that are beautiful and a blessing for those with allergies. The mattresses were comfortable and everything was CLEAN. The restaurant has a new tasty menu. All is well with the Crowne Plaza. We were there when a snow storm blew through and the hotel...

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Helpful?
Thank Leslie J
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Leslie, Thank you for the 4 stars and excellent review! We all appreciate it. We do have microwaves on each floor in the vending areas and we also have them upon request and can have them delivered to your room. We look forward to your return visits. Bob Wilson General Manager

St. Paul's Bay, Malta
Reviewed 9 February 2017

... clearly had a recent refit and is done well. [Most CPs in USA have awful 1990s decor whereas Asian CPs are a totally different experience in high end quality and luxury] Good comfy rooms, if a little small by US standards, large central covered couryard area with a Koi pond and plenty tables for an ad hoc business meeting....

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Helpful?
Thank RobDee1432
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear RobDee1432, Thank you for the 4 stars! We all appreciate it and the outstanding review. We have been and currently are tracking to be the top performing hotel for Crowne Plaza's in the Americas. Thank you and we look forward to your return visits. Bob Wilson General Manager

Sloatsburg, New York
Reviewed 5 February 2017

I am staying at the Crowne Plaza for two weeks, awaiting the closing on my new home...There are many similar hotel venues in the nearby vicinity, so why did I chose the Crowne Plaza? 1. Centrally located - with major highways nearby, a wide variety of local restaurants, grocery stores, movie theaters, box stores (Walmart) nearby 2.A staff that is...

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Helpful?
1Thank Phl52
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Phi52, Thank you for the "Jewel" of a review! We appreciate your comments and 5 stars! We all love our hotel and guests and it shows. We look forward to your return visits. Thank you! Bob Wilson General Manager

Reviewed 3 February 2017 via mobile

At first everything was prrfect, until i woke at 7 am and on my right arm i had five bites. Called the front desk and within minutes the maintenance people two of them enter my room with flashlights. I show them my arm and immediately respond thats not bed bugs but a spider and that would be a rough in...

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Helpful?
Thank janeryan9038
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear janeryan9038, I apologize for the incident to your arm. We did call in a third party exterminator to inspect the room and his conclusions were the same as our staff where nothing was found in the guest room. I wish you a speedy recovery. Bob Wilson General Manager

greenwich, ct
Reviewed 20 January 2017 via mobile

We stayed here for one night after a work function and had a really nice experience. Our room was on the third floor and we had no noise issues. The staff was more than accommodating and the room was stocked with thoughtful amenities, including aromatherapy oils for sleeping/energy. I loved that! The work party was fun and we were happy...

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Helpful?
Thank kathryn a
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear kathryn a, Thank you for the 5 stars and amazing review! We are so pleased we meet your expectations and you enjoyed your party and stay with us. We all look forward to your return visits. Thank you! Bob Wilson General Manager

Reviewed 13 January 2017 via mobile

I have never had bad service and I'm always well rested. The wifi is easy. Breakfast is good. They have upgraded the bar menu and all staff seems friendly. Awesome. Bill the Bartender will always come to you and ask how you are. He says your name and remembers something that he asked about you before. Such a great person...

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Helpful?
Thank Robin B
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Robin B, Thank you for the 5 stars! We all appreciate the excellent comments regarding the hotel and our bartender Bill. We look forward to your return visits. Bob Wilson General Manager

Charlottesville
Reviewed 29 December 2016

Stopped here on the way home to VA from MA . Surprisingly inexpensive for such a nice hotel! We usually stay at Hamptons but this was less expensive so I was not expecting much. First of all, the lobby is amazing! It is huge and they have a waterfall and Koi fish pond! The room was well decorated with a...

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Helpful?
Thank Anne L
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Anne L, Thank you for such a classy review and 5 stars! We are so pleased we won you over to our home. We all look forward to your return visits. Happy New Year! Bob Wilson General Manager

A TripAdvisor Member
Level Contributor
7 reviews
7 hotel reviews
3 helpful votes
Reviewed 14 December 2016 via mobile

I stayed here for 5 days on a business trip. Nice property and well maintained. The staff was welcoming and always helpful. Breakfast can be a bit better with some more options or change some dishes everyday. The bar and restaurant are well maintained and ready to help you all the time. Nearby Palasades mall which was a good thing....

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Helpful?
Thank A TripAdvisor Member
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager

Frankfurt, Germany
Reviewed 13 December 2016 via mobile

Stayed here for one night to visit the nearby Woodbury premium outlet. Room was spacious and clean. Check-In and Check-Out were fast. Free parking. Dinner und shopping locations across the interstate. Beautiful lobby. Did not try any food there but the appearance is unique.

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Helpful?
Thank aguy008
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear agoy008, Thank your for the 5 stars and perfect comments! We all appreciate it and look forward to your return visits. Bob Wilson General Manager

Newport News
Reviewed 7 December 2016

I was visiting friends and family and this was my first time staying at the Crown plaza hotel, I usually stay at Hyatt but I couldn't find one close enough. You can't tell much from the outside, but as soon as you walk in, you know you made the right decision. The lobby is beautiful, large, with a tropical feel...

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Helpful?
1Thank T7938COluisg
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the Amazing comments! We are so pleased we met your expectations. Thank you for the 4 stars too! We look forward to your return visits. Bob Wilson General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Region: United States > New York > Suffern
Price Range: ₹ 7,726 - ₹ 12,505 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza, Suffern staff and other travellers.
5 questions
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Questions? Get answers from Crowne Plaza, Suffern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor by the front desk. easy access in & out”
 of 5 bubbles gofishdan, 14 Mar 2017 | Read review
“Parking lot (front) side is away from the interstate highway.”
 of 5 bubbles RobDee1432, 9 Feb 2017 | Read review
“I like the 300 area rooms...for privacy”
 of 5 bubbles Phl52, 5 Feb 2017 | Read review
“Get a room with outside windows.”
 of 5 bubbles JAMTU, 7 Dec 2016 | Read review
“higher floor is most probably less noisy”
 of 5 bubbles jsrh20, 15 Nov 2016 | Read review
5 of 5