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Crowne Plaza, Suffern

434 reviews
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Traveller (83)
Room & Suite (72)
Dining (4)
Overview
  • Excellent49%
  • Very good36%
  • Average9%
  • Poor2%
  • Terrible4%
Travellers talk about
“koi lounge”(7 reviews)
“woodbury commons”(10 reviews)
“front desk”(54 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3.5 Star Hotel
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Reviews (434)Write a Review
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All reviewskoi loungewoodbury commonsfront deskbreakfast buffetbusiness tripbeautiful lobbynice hotelholiday innlobby arearooms are modernminute drivewest pointhotel restaurantfirst floorthis past weekendbed was very comfortableking room
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11 - 15 of 404 reviews
Reviewed 18 October 2017

This is a beautiful hotel with a gorgeous lobby. The staff were very helpful to the guests. The rooms were beautiful and clean. The linens and beds were super!! The only thing I did not like was there was no coffee/tea available in the lobby...More

Thank TerriH1641
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 19 October 2017

Dear Valued Guest, Congratulations on the family wedding! What a fun time. Thank you for choosing us for your lodging needs. Thank you for the 5 stars! Bob Wilson General Manager

Reviewed 16 October 2017

The reasons why the stay was disappointing were the following: 1) We requested a king room and a crib, they gave us a room with 2 double beds with very little room to put a crib. The hotel was booked solid, so it's understandable, but...More

Thank Michael K
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 17 October 2017

Dear Michael K, I apologize we fell short of your expectations. This is not what we try to deliver to our guests. Please visit us again and experience what our guests can expect. Bob Wilson General Manager

Reviewed 11 October 2017

This hotel was selected for out of town wedding guests. It is close to 287 with easy access to nearby shopping and restaurants. Rooms were as expected. I did find food in the refrigerator from a previous guest. Breakfast buffet was okay, but get the...More

Thank Pauline D
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 12 October 2017

Dear Pauline D, Thank you for the 4 stars! We all appreciate it and look forward to your return visits. Bob Wilson General Manager

Reviewed 10 October 2017

Just completed a 2 night stay at the Crowne Plaza Suffern after attending a conference that was held there. Overall my stay was decent but if it was not for the conference I would not have picked this hotel. Check in was quick and easy....More

Thank nicotags
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 12 October 2017

Dear Valued Guest, I apologize we did not meet all of your expectations. Your concerns will be addressed with the appropriate departments. Thank you for your comments. Bob Wilson General Manager

Reviewed 30 September 2017 via mobile

Very convenient hotel and very good quality in all aspects. Clean and large rooms, very good sleep quality and parking just by the room. Good access from the main roads. Great for a short stay. Warmly recommended !

Thank Shanij60
Response from Bob W, General Manager at Crowne Plaza, SuffernResponded 2 October 2017

Dear Shanij60, Thank you for the 4 stars and very good review. We all appreciate it and look forward to your return visits. Bob Wilson General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$ 109 - US$ 157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 109 - US$ 157 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (83)
Room & Suite (72)
Dining (4)
Business Centre & Event Rooms (10)
Questions & Answers
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Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from Leslie J | Reviewed this property |
The hotel has a shuttle service; however, I don't know all areas to which service is provided. Best bet is to call the hotel directly and inquire. Also, recommend Uber. I would not recommend car rental for driving into... More
0
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Joanna S
21 July 2017|
AnswerShow all 2 answers
Response from HollyY24 | Reviewed this property |
It's about 45 minutes to Manhattan; you can certainly take an Uber. Do you have the address for the Jehovah's Witness headquarters ?
0
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Leonid5
4 December 2016|
AnswerShow all 8 answers
Response from jonfour78 | Reviewed this property |
you may want to call them.
1
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123
Room Tips
"Accessibility rooms are near the lobby, restaurant and handicapped parking area. Corridors are away from the..."
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"Get the outside rooms in the newest addition. The others face the empty lobby."
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"Do not let them put you in an interior facing room, request an outside view!"
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"Don't get a room with a lobby view on the first floor. The after parties for the weddings were loud and..."
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