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Hilton Garden Inn New York/Staten Island

Booking.comUS$ 174*
View Deal
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 202*
US$ 174*
US$ 202*
US$ 174*
US$ 202*
US$ 174*
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Hilton Garden Inn New York\/Staten Island
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1,099 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New York/Staten Island
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Showing 1,081: English reviews
Staten Island, New York
Reviewed 11 June 2016 via mobile

Stayed here at least 10x. Beautiful place to have a big party. Great restaurant-Lorenzos. Great bar. Also insane night club(ABOVE)on top of the hotel. Rooms are big. Tons of parking. Love staying here.

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Helpful?
Thank Eugene P
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Eugene P, Thank you for your review and your continued patronage to our hotel. It's wonderful to hear such positive feedback, especially from one of our returning guests. We look forward to seeing you in the future.

Germanton, North Carolina
Reviewed 11 June 2016

A bit disappointed in size of room and inability to get shuttle when requested to ferry. Room was very small with no view, second stay here first was better with room size. No room service menus etc. not the quality expected of Hilton also lock on door of room did not properly work/ shut good , showed maintenance this. Although...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Deb K
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Deb K, Thank you for taking the time to give us a thorough assessment of our property. I'm sorry to hear about the issues that you experienced during you stay. Please contact me directly if you're ever in the area again so I can ensure that you experience the exemplary service that we are known for.

Shanghai
Reviewed 6 June 2016

Everything from check-in to check-out; the employees are great - the quality / cleanliness of the overall hotel is excellent, the bar/restaurant is top notch - when ever we are in Staten Island this is the place to stay. You can tell the owner/ management takes pride in this hotel and knows what they are doing - well done!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Joseph S
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Joseph S, Thank you for taking the time to review our hotel and for the kind words you said about us. Our staff is dedicated to guest satisfaction and strive to ensure the quality and comfort of each guests' experience here. We hope to see you in the future.

Highland, NY, United States
Reviewed 6 June 2016

Clean, comfortable room with very polite staff. I had difficulty opening the door to the room from inside the room. However, I did not report that difficulty until I left the hotel. I am certain that the problem was addressed after my departure.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank John C
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear John C, Thank you for taking the time to review your recent stay with us and we appreciate you informing us about the issue with your door. We will ensure that it is fixed for the next guest and hope to see you in the future.

Dayton, Ohio
Reviewed 3 June 2016

I enjoyed my stay. It was in a good location, to the boroughs. The king suite was quite spacious. I would definitely stay again! I also enjoyed the resturaunt located in the lobby it wa0s very convenient.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank m0niquiea
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear m0niquiea, Thank you for taking the time to review our hotel. It's wonderful to hear that you enjoyed your stay with us and we hope to see you again.

Reviewed 1 June 2016

Room smelled like perfume and cigarettes. Uncomfortable bed and pillows. Cracks in ceiling. Room didn't feel or smell clean. Elevators were slow and extremely hot. Staff was nice. Room service was quick. Food was really good. I would not stay here again. Did not sleep well, couldn't wait to leave to go home to sleep.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 439maryannj
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear 439maryannj, I'm sorry to hear that your stay with us did not meet your expectations. Guest satisfaction is our top priority and it's disappointing that you left us dissatisfied. We hope you give us another chance. If you are ever in the area again, please contact me personally so I can ensure that your next stay will exceed your...

Knoxville, Tennessee, United States
Reviewed 29 May 2016

My family arrived to this hotel with great excitement. Was the first time for all of us to visit the "Big Apple". I spent a ton of time planning and researching. We decided to stay here so we wouldn't have to drive into Manhattan. Was a short drive to the Ferry. However, that first night was pretty rough. On my...

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Helpful?
1Thank Michael B
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Michael B, Thank you for reviewing our property. I'm sorry to hear that your stay did not exceed your expectations. This is not the customer service that we are known for here and I apologize that you had to experience it. We hope you give us another chance. If you are ever in the area again, please contact me...

United States
Reviewed 27 May 2016

Helena Noriega, OUTSTANDING!!! She is Guest Services...I went to the bar and asked for a Bud Lite Lime and was told they did not serve that beer. In passing I mentioned it to Miss Noriega and about 30 minutes later a person came by my room with a six pack of Bud Lite Lime. I was blown away, I travel...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Bruce S
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Bruce S, Thank you for taking the time to review your recent stay with us. I'm pleased to hear that our staff was able to ensure that you enjoyed your stay, Helena and Sam are wonderful assets to our staff. We hope to see you in the future.

Madison, Wisconsin
Reviewed 26 May 2016

This is probably the nicest hotel on Staten Island. Loved the free pick-up and drop off from Newark airport. It is nestled in a wooded area with great grounds all around. There were many wedding and religious ceremonies during our weekend stay. Unfortunately we were situated right above the Saturday night celebrations. Ask to be put on one of the...

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Helpful?
Thank NebraskaNess
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear NebraskaNess, Thank you for reviewing our hotel. We appreciate your feedback from your recent stay with us and we hope to see you in the future.

Los Angeles
Reviewed 24 May 2016

Met our expectations to accommodate our family. Checkin was easy, room was appropriately sized and clean. Hotel staff was accommodating and breakfast was nominal when purchased separately with bed/breakfast special.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank EvilEmpire
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear EvilEmpire, Thank you for taking the time to review our hotel. We're pleased to hear that we were able to meet your expectations during your stay with your family and we hope to see you again.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hilton Garden Inn New York/Staten Island

Address: 1100 South Ave, Staten Island, NY 10314-3410
Region: United States > New York > Staten Island
Price Range: ₹ 10,110 - ₹ 17,044 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New York/Staten Island staff and other travellers.
25 questions
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Questions? Get answers from Hilton Garden Inn New York/Staten Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I've only stayed there once and honestly am not picky about the room I stay in, as long as it's cool, clean and quiet.”
JacquieK_11, 18 May 2017 | Read review
“There is a ballroom that hosts events, such as a 50th class reunion the night we were there.”
107jeffm, 3 Apr 2017 | Read review
“All Room are good”
charlesp368, 15 Jan 2017 | Read review
“Front of the hotel is the quietest”
CarlMarx, 15 Jan 2017 | Read review
“If you like quiet, try room 641.”
airpizz6, 18 Dec 2016 | Read review
5 of 5
Booking.com
US$ 174* /night
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Hotels.comUS$ 174
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