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Holiday Inn Express Staten Island West

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Traveller (41)
Room & Suite (71)
Dining (8)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Arts & Science Museum is close by. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection An education program with art, history, drama, music, and boat trips to the ships' graveyards of New York are all within walking distance from this hotel. The Staten Island Ferry sails into Downtown Manhattan till late night...and is a highlight unto itself. Free! There's the Verrazano Bridge as well as a choice.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Wheelchair Access
Breakfast included
Multilingual Staff
Non-Smoking Hotel
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Breakfast Available
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
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Special Offer:Annual Sale
Hotel deals
Location
Full view
Getting there
Newark Liberty Intl Airport12 km
Morristown Municipal Airport30 km
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Reviews & more
385Reviews
105Photos
8Q+A
69Room tips
Traveller rating
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I stayed here for 3 days.

The staff were wonderful, but sadly the hotel itself is in dire need of updating. The room smelt of bad air conditioning, everything felt old and dirty, and I had stains on my towels. There is building work going on behind the hotel, which meant I had
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Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island West
Responded 2 weeks ago
Dear Iworldtravel000, Thank you for taking the time sharing your feedback with us and others from your recent stay. We appreciate your loyalty with IHG and for being an elite platinum member. We want to extend a sincere apology that your stay did not meet and exceed your expectations during your visit. In regards to some of your comments, we are currently under the Formula Blue renovation in our lobby, business center, and fitness center, proceeding this will be our guest rooms. The renovation will consist of a new, fresh, chic appearance featuring up-to-date amenities in the common areas and guests' rooms. We are sorry to hear that you were 1 point short for a rewards night! Please be aware the actual hotel staff and guest service agents have no capability and/or access to book rewards nights internally in our hotel, you would need to be assisted by IHG rewards club. We hope you will give us another opportunity to prove that your stay was only an exception once our renovations have been completed! Warm Regards, Carissa Simeone Area Sales Manager
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Wilson, a staff member at the front desk was excellent. He went above and beyond to assist us. This was our first trip to Staten Island without our vehicle and really helped us after a snafu. The hotel is about 1/4 mile from the bus line and we walked that from the bus after taki
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Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island West
Responded 6 Nov 2018
Dear Shawnne M, We want to thank you for taking the time sharing your feedback with us. We are so delighted to see our guest service manager Wilson, went above and beyond in providing you with exceptional service. We are glad to hear that you were able to commute via Staten Island's public transportation system conveniently. Please know that fridges and microwaves are complimentary upon request and subject to availability. However, after our renovation, we will be accommodating mini fridges in all of our rooms to better accommodate our guests. We look forward to seeing you in the future once our renovations have been entirely completed so we can exceed your stay! Warm Regards, Carissa Simeone
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Considering the hotel was in the middle of a renovation, the staff did everything they could to make things pleasant. The young lady at the makeshift checkin desk was friendly and extra helpful. The temporarily relocated buffet breakfast, while limited, was fine and the servers w
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Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island West
Responded 23 Oct 2018
Dear Tom P, We want to thank you for taking the time sharing your feedback with us and others. We are delighted to hear, although given the temporary conditions of our property, you still were overall satisfied with your recent stay. We are glad to hear that our friendly front desk agent was able to assist you in a friendly manner, and was happy to help you with your inquiries. We recently opened our brand, new breakfast last month. In regards to the A/C issue we will address this directly with our maintenance department supervisor in order for our future guests experiencing the same issue. We are going to be renovating our rooms starting next month, once all the renovations have been completed we hope you give us another opportunity to prove that your stay was only an exception and show off our fresh up-to-date look! Thank you again for your feedback it never goes unnoticed. Warm Regards, Carissa Simeone
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From the hotel in the middle of a renovation, small rooms, dirty carpet, no laundry facility, and an elevator that at times did not work this place needs help. A major problem was at 11:15 one evening while l was sleeping the security guard tried to gain entry into my room. By t
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Response from HI Express S, Guest Relations Manager at Holiday Inn Express Staten Island West
Responded 16 Oct 2018
Dear Rgkennedy50, We want to extend a sincere apology for some of the issues you encountered during your recent visit with us. We appreciate you taking the time sharing your feedback with us and others so we can prevent our future guests from experiencing the same issues. We are sorry to hear that security had tried to enter your room, please know this was relayed right away to upper management. We are a limited service hotel so we do not have on-site laundry, however our guest service agents would been more than delighted to provide you with alternative laundry services. We tend to be a smaller location given we are in the NYC area, and hope you give us another opportunity to prove that your stay was only an exception once our renovations have been completed! Thank you again for your valuable feedback!
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A few different family groups were in town for the weekend for a family wedding. We were very pleased with our room. Everything was clean and comfortable. I had originally been booked at the Comfort Inn next door but they screwed up our reservation and booked us in the Holiday In
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Response from HI Express S, Guest Relations Manager at Holiday Inn Express Staten Island West
Responded 9 Oct 2018
Dear Guest, Thank you for taking the time sharing your feedback from your recent experience. Although, there was a reservation issue, we are glad to hear that it turned out to be a positive experience. In regards to your comments, our complimentary guest parking is on a first come, first serve basis. However, there is additional parking areas that our guest service agents would have been more than delighted to assist you in locating. We just opened up our brand new breakfast area for our guests. The Great Room is bigger and better now for our guests to enjoy the new, fresh look. We welcome you back and hope you give us another opportunity once our renovations are complete! Thanks again for sharing your valuable feedback. Warm Regards, Carissa Simeone
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Professional photo exclusively commissioned by TripAdvisorHoliday Inn Express Staten Island West
The Standard Queen Room at the Holiday Inn Express - Staten Island West
Professional photo exclusively commissioned by TripAdvisorHoliday Inn Express Staten Island West
The Standard King Room at the Holiday Inn Express - Staten Island West
Professional photo exclusively commissioned by TripAdvisorHoliday Inn Express Staten Island West
The Standard King Room at the Holiday Inn Express - Staten Island West
Professional photo exclusively commissioned by TripAdvisorHoliday Inn Express Staten Island West
The Standard King Room at the Holiday Inn Express - Staten Island West
The boys fast asleep
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how far does it takes to go to times square ?? do you have to use bus or Subway ??? it is too far away . do you have to make long walks ???
subway to the ferry. then you can see if the shuttle can pick you up or the bus
1 vote
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What is the best way to travel from JFK airport to the hotel?
I guess the best way to get to the Hotel is take a shuttle to battery park or some Hotel near and then take the Ferry to Staten Island.
0 votes
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what is the best way to travel from JFK airport to the hotel, I have reservations from 19 to 24 March?
see above
0 votes
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How far to the ferry
The Staten Island Ferry is less than 10 miles away and about a 25 minute drive. We offer a complementary shuttle to the Staten Island Ferry and back. Our shuttle runs on Wednesday through Sunday. Please check with our front desk agents regarding drop off times and pick up times as times and seat are limited. Reservation are required.
0 votes
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What time(s) does the free shuttle from the hotel to Staten Island Ferry run each day? What time(s) does the free shuttle from the Staten Island Ferry to the hotel run each day?
The Ferry Shuttle from our hotel to the Staten Island Ferry Terminal runs from Wednesday to Sunday. There is no shuttle service Monday and Tuesdays. The drop off times from the hotel to the terminal starts at 8 AM and runs every two hours until 9:30 PM. The pick ups from the terminal back to the hotel are at 7pm , 9pm, and 10 pm. All drop offs and pick ups require a reservation as space is limited.
1 vote
Previous
12
"Rooms with 2 queens appear more spacious"
"First Floor in case of emergency"
"Rooms on the ends of the building and near to the elevators are larger. Definitely worth asking for"
"Pick a room with twin beds. The king bed rooms were small."
"Do not stay on first floor"
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PRICE RANGE
US$ 112 - US$ 191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express staten island hotel staten island
LOCATION
United StatesNew YorkStaten Island
NUMBER OF ROOMS
95
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