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Holiday Inn Express Staten Island West

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Traveller (41)
Room & Suite (71)
Dining (8)
Overview
  • Excellent46%
  • Very good31%
  • Average13%
  • Poor6%
  • Terrible4%
Travellers talk about
“front desk”(87 reviews)
“new york”(32 reviews)
“breakfast bar”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Hot Tub
Non-Smoking Hotel
Family Rooms
Fitness centre
2 Star accommodation
All hotel details
Additional information
Offers from Holiday Inn Express Staten Island West
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express Staten Island West
Special Offer: Book Direct and Save
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (379)
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361 results
Traveller rating
165
109
47
24
16
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Time of year
LanguageEnglish
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165
109
47
24
16
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All reviewsfront desknew yorkbreakfast barbreakfast roomfree breakfastyogurthousekeeping staffclean hotelcomfort innmariahiestevenferrynycshuttlehurricanenj
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1 - 5 of 361 reviews
Reviewed 3 weeks ago via mobile

I can’t say enough about the staff - very friendly and helpful. Was able to make reservations for the ferry shuttle when I checked - they offered flexible times so you could spend ample time in Manhattan. I wish there were more parking spaces -...More

Thank marjorieh496
Hotel's Favourite
Reviewed 29 September 2017 via mobile

We recently came to the hotel and planned on staying for one week to babysit for our grandchildren. Then we heard about the hurricane Irma and we ended up staying two more weeks, totaling three weeks! The Service could not have been nicer! And Carissa,...More

1  Thank PPadolsky
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 7 October 2017

Dear Phyllis and Chuck, Thank you for taking the time to leave us this wonderful review. It is always a pleasure to accommodate you during your stay! Our staff works hard to keep our guest happy, especially Carissa, Nadine and Stephanie who will all be...More

Reviewed 3 weeks ago

From the moment we were driven into the parking area, we never felt safe. Lobby is a mess, parking lot has vagrants hanging around, rooms are dirty. Would not recommend this hotel to anyone, hands down our worst lodging experience in years.More

Thank kngwdplyrs
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 3 weeks ago

Dear kngwdplyrs, Thank you for taking the time to leave us your feedback. We want to extend our sincere apology we were unable to provide a better overall experience. We have forwarded your comments to the appropriate department heads to ensure no other guest have...More

Reviewed 9 June 2018

Small room, two beds, refrigerator, but no Microwave. Iron and ironing board in room. Keurig brewer in room. Not enough parking - 3 hotels on same site. Breakfast room was under renovation, so Lobby was dominated by breakfast setup. Breakfast was very good - sausage,...More

Thank Tom V
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 19 June 2018

Dear Tom V, Thank you for taking the time to leave us your feedback. We are glad our had a good experience and appreciate your sharing it with other travelers! We do have refrigerators and microwaves upon request only, but they are scattered in some...More

Reviewed 6 May 2018 via mobile

First, let me say that the front desk staff is amazing! I dealt with 4 different people and they were all great. The hotel ... not so much. I won’t talk about problems related to the renovation. Understandable. However, the bed was a double, but...More

1  Thank Kristie B
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 8 May 2018

Dear bachkr, Thank you for taking the time to leave us your feedback. We want to extend a sincere apology for the issues experience during your stay and failing to provide a better overall experience. We will speak to our maintenance and housekeeping staff about...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Dry Cleaning
Meeting Rooms
Laundry Service
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$ 154 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 154 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (41)
Room & Suite (71)
Dining (8)
Questions & Answers
Ask a question
Javiere A
9 September 2017|
AnswerShow all 5 answers
Response from Chadwyck1 | Reviewed this property |
subway to the ferry. then you can see if the shuttle can pick you up or the bus
1
Vote
FloSta123
18 March 2015|
AnswerShow all 2 answers
Response from alfmar381 | Reviewed this property |
I guess the best way to get to the Hotel is take a shuttle to battery park or some Hotel near and then take the Ferry to Staten Island.
0
Votes
FloSta123
18 March 2015|
AnswerShow all 2 answers
Response from John A | Reviewed this property |
see above
0
Votes
Room Tips
"Rooms with 2 queens appear more spacious"
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"First Floor in case of emergency"
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"Rooms on the ends of the building and near to the elevators are larger. Definitely worth asking for"
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"Pick a room with twin beds. The king bed rooms were small."
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