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From the hotel in the middle of a renovation, small rooms, dirty carpet, no laundry facility, and an elevator that at times did not work this place needs help. A major problem was at 11:15 one evening while l was sleeping the security guard tried...More
I can’t say enough about the staff - very friendly and helpful. Was able to make reservations for the ferry shuttle when I checked - they offered flexible times so you could spend ample time in Manhattan. I wish there were more parking spaces -...More
Response from HI Express S, Manager at Holiday Inn Express Staten Island WestResponded 29 August 2018
Thank you so much for taking the time to leave us this review about your recent visit. We are delighted our staff and complimentary shuttle service to the SI Ferry were all contributing to your great experience. We apologize for the issue with...More
A few different family groups were in town for the weekend for a family wedding. We were very pleased with our room. Everything was clean and comfortable. I had originally been booked at the Comfort Inn next door but they screwed up our reservation and...More
Response from HI Express S, Guest Relations Manager at Holiday Inn Express Staten Island WestResponded 1 week ago
Thank you for taking the time sharing your feedback from your recent experience. Although, there was a reservation issue, we are glad to hear that it turned out to be a positive experience. In regards to your comments, our complimentary guest parking is...More
i stayed here for only one night , the hotel is so humble with humble fre breakfast . the stuff are so friendly but thr rate i got for this night was not cheak 211 $ which i believe so high for such a hotel...More
Response from HI Express S, Manager at Holiday Inn Express Staten Island WestResponded 21 August 2018
Thank you for taking the time to leave us your feedback. We are delighted you enjoyed our facility and our staff provided friendly service, as they always do! We apologize you were not satisfied with your rate, which is based on several factors....More
From the moment we were driven into the parking area, we never felt safe. Lobby is a mess, parking lot has vagrants hanging around, rooms are dirty. Would not recommend this hotel to anyone, hands down our worst lodging experience in years.More
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 21 July 2018
Thank you for taking the time to leave us your feedback. We want to extend our sincere apology we were unable to provide a better overall experience. We have forwarded your comments to the appropriate department heads to ensure no other guest have...More
The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal …Morelocation allows you to easily reach hundreds of area businesses and attractions. The Arts & Science Museum is close by. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection An education program with art, history, drama, music, and boat trips to the ships' graveyards of New York are all within walking distance from this hotel. The Staten Island Ferry sails into Downtown Manhattan till late night...and is a highlight unto itself. Free! There's the Verrazano Bridge as well as a choice. Less
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