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Holiday Inn Express Staten Island West

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Traveller (41)
Room & Suite (71)
Dining (8)
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Overview
  • Excellent45%
  • Very good32%
  • Average13%
  • Poor6%
  • Terrible4%
Travellers talk about
“front desk”(88 reviews)
“new york”(34 reviews)
“breakfast bar”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Hot Tub
Non-Smoking Hotel
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Staten Island West
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Express Staten Island West
Special Offer: Book Direct and Save
Hotel deals
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Reviews (377)
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164
109
47
24
15
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All reviewsfront desknew yorkbreakfast barbreakfast roomfree breakfastyogurthousekeeping staffthe room was nicecomfort innmariahiestevenferrynycshuttlehurricanenj
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1 - 5 of 359 reviews
Reviewed 9 June 2018

Small room, two beds, refrigerator, but no Microwave. Iron and ironing board in room. Keurig brewer in room. Not enough parking - 3 hotels on same site. Breakfast room was under renovation, so Lobby was dominated by breakfast setup. Breakfast was very good - sausage,...More

Thank Tom V
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 3 weeks ago

Dear Tom V, Thank you for taking the time to leave us your feedback. We are glad our had a good experience and appreciate your sharing it with other travelers! We do have refrigerators and microwaves upon request only, but they are scattered in some...More

Hotel's Favourite
Reviewed 29 September 2017 via mobile

We recently came to the hotel and planned on staying for one week to babysit for our grandchildren. Then we heard about the hurricane Irma and we ended up staying two more weeks, totaling three weeks! The Service could not have been nicer! And Carissa,...More

1  Thank PPadolsky
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 7 October 2017

Dear Phyllis and Chuck, Thank you for taking the time to leave us this wonderful review. It is always a pleasure to accommodate you during your stay! Our staff works hard to keep our guest happy, especially Carissa, Nadine and Stephanie who will all be...More

Reviewed 6 May 2018 via mobile

First, let me say that the front desk staff is amazing! I dealt with 4 different people and they were all great. The hotel ... not so much. I won’t talk about problems related to the renovation. Understandable. However, the bed was a double, but...More

1  Thank bachkr
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 8 May 2018

Dear bachkr, Thank you for taking the time to leave us your feedback. We want to extend a sincere apology for the issues experience during your stay and failing to provide a better overall experience. We will speak to our maintenance and housekeeping staff about...More

Reviewed 11 April 2018

I stayed here for one night last year. Staff was nice and helpful but that is probably the only good thing about this hotel. Free parking is nice and the free breakfast was the highlight of my visit. Security person was on site making sure...More

Thank RBTripster
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 12 April 2018

Dear RBTripster, Thank you for taking the time to leave us your feedback. We apologize for the inconveniences experienced during your stay. In regards to the room issues we have been using preventative maintenance to ensure other guest do not experience such problems and non...More

Reviewed 22 February 2018

I stayed only one night during our visit to New York. The room was very clean and comfortable with all basic amenities in the room. The morning buffet breakfast was nice and convenient. The staff was polite and we did get to park our car...More

Thank anamikakachroo
Response from HI Express S, Manager at Holiday Inn Express Staten Island WestResponded 28 February 2018

Dear anamikakachroo, Thank you for taking the time to leave us this wonderful review. We are delighted we were able to provide a great overall experience! We hope to see you again soon so we can provide another superior stay. Best Regards, Maria Sorrentino Area...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Multilingual Staff
Breakfast Available
Dry Cleaning
Meeting Rooms
Laundry Service
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$ 128 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 128 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (41)
Room & Suite (71)
Dining (8)
Questions & Answers
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Javiere A
9 September 2017|
AnswerShow all 5 answers
Response from Chadwyck1 | Reviewed this property |
subway to the ferry. then you can see if the shuttle can pick you up or the bus
1
Vote
FloSta123
18 March 2015|
AnswerShow all 2 answers
Response from alfmar381 | Reviewed this property |
I guess the best way to get to the Hotel is take a shuttle to battery park or some Hotel near and then take the Ferry to Staten Island.
0
Votes
FloSta123
18 March 2015|
AnswerShow all 2 answers
Response from John A | Reviewed this property |
see above
0
Votes
Room Tips
"Rooms with 2 queens appear more spacious"