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On Sunday morning, we called this hotel to inform them we would be unable to stay that night because rain from hurricane/tropical storm Nate was impacting our travel. That hotel does require extra notice to cancel, but who knew when we made the reservation that...More
1 Thank Kathleen B
Response from hiphaz7, General Manager at Comfort Inn SaugertiesResponded 1 week ago
I am truly sorry but we had a 24 hour cancellation policy. If your plans changed
we can not be responsible for that.
We had many guests arrive from all over the country and again the weather
was fine in Saugerties, NY
We stayed in July and had an overall great stay. Rooms were comfortable and plenty of towels and pillows were available.
The breakfast in the morning was nice to have (standard fare of juices, coffee, breads, eggs, waffles, etc). The front desk staff was very...More
Thank Michelle P
Response from hiphaz7, General Manager at Comfort Inn SaugertiesResponded 29 August 2017
Thank you for taking the time to share your wonderful comments about our hotel.
It was a pleasure reading them and we are truly looking forward to your
Booked hotel through travel group that is mandatory with my company. Front desk would not add my Choice Hotels number because they said owner only will allow choice points if customer pays full rate. Ridiculous, this makes no difference to owner if I get points....More
1 Thank Jstew21
Response from hiphaz7, General Manager at Comfort Inn SaugertiesResponded 24 August 2017
I am so sorry but not all rate plan in the Choice Hotel System award program allow a guest to receive points. I am also sorry that you had a problem with your Apple product.
We supply a toll free phone help service to all...More
This hotel is very expensive for the level of service and cleanliness. We paid the highest priced they could charge for our stay of $235.00 per night, and I knew the price going in, but I was expecting a clean hotel that warranted the price....More
Response from hiphaz7, General Manager at Comfort Inn SaugertiesResponded 16 August 2017
We are so sorry you had a problem with your last stay with us.
You reported these problems when you were checking out. Housekeeping was not informed of any problems. It is possible that housekeeping failed. If so we are again saying we are sorry....More
With the long established Howard Johnson's Hotel right next door for competition, I would have expected the customer service at the Comfort Inn to be better. Beware even if severe weather with flight cancellations causes you to not arrive as planned, your credit card will...More
Thank Eileen B
Response from hiphaz7, General Manager at Comfort Inn SaugertiesResponded 10 July 2017
I am sorry that you feel we gave you terrible service because you didn't show for
your reservation. Next time I would suggest that if you have proof that your flight was cancelled you advise the hotel directly.
US$ 105 - US$ 201 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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