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The Saratoga Hilton

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1,167 Reviews from our TripAdvisor Community

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Showing 1,161: English reviews
Boston, Massachusetts
Reviewed 31 August 2015

No minifridge or microwave, not even a wet bar. I requested them when I purchased 1wk prior on hotels.com- registration lady replied, " I don't see any requests and even if I did, we ran out of fridges at 3pm". Beds were described as "2dbls, capacity of 4 people" but they are really too small for 2 people even though...

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Helpful?
Thank serenescene1818
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear serenescene1818, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noise coming from the A/C unit, and the paper thin walls. Your comments have helped us to improve our guest experience. We hope you will consider staying...

Boston, MA
Reviewed 31 August 2015

My friends and I stay here every year for the races in Saratoga. Every year we're welcomed back with great service. The location is fantastic, walking distance to all downtown Saratoga has to offer. The staff arranges rides to the race track. The rooms are clean. A special thank you to general manager Shawn Goodway and his friendly crew -...

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3Thank NewsladyBoston
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear NewsladyBoston, Thank you for the great review. I'm glad you enjoyed your stay. Please come back and see us again.

Allentown, Pennsylvania
Reviewed 30 August 2015

Rooms were clean but I was surprised there was no mini fridge in room; bed was uncomfortable due to dip in center. Hotel is right on the main street & many restaurants/shops within walking distance. Restaurant staff & breakfast was best part of the stay. Hotel did not have any brochure center of other attractions in area.

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Helpful?
1Thank M A
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear MA, Thanks for your note, I apologize for failing to meet your expectations. Just to let you know, we do have mini fridges available on request, just not in the rooms at this point. I am surprised by the comment on the bed, we had all new mattresses install this past March. Thanks again for letting us know.

New York City, New York
Reviewed 28 August 2015

We have been staying at Hilton hotels for many years. This hotel does not deserve the Hilton name. The room is badly appointed with old furniture. The bathroom is small and befits more a roadside cheap motel than a Hilton. The air conditioner is appalling; a window gigantic unit which looks from the 1940's and make the noise of a...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Msudit
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear Msudit, Thank you for taking the time to tell us of your experience. I apologize that you felt your stay was not good and the rooms were out dated. We work hard to ensure all our guest have a wonderful stay with us. If there is additional feedback you would like to provide I can be reached at the...

Reviewed 27 August 2015 via mobile

Horrible customer service! Very over priced. Will never visit here again.Staff was very un helpful for the amount I paid for my room. Not what I had expected. Don't waste your money here. Everyone including the manager could use some training in customer service.

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Helpful?
Thank Jamie R
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear Jamie R, Thank you for taking the time to tell us of your experience. I apologize that you felt your stay was not very good and was overpriced. We work hard to ensure all our guest have a wonderful stay with us. If there is additional feedback you would like to provide I can be reached at the hotel's...

lexington, United States
Reviewed 27 August 2015

We stayed at the Hilton Saratoga during the Saratoga race meet. It was a great location, close to town center and the service was excellent. The rooms were clean and spacious. Enjoyed our stay very much. We will likely stay at this hotel again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
3Thank Greg L
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you Greg L for taking the time to tell us of your experience. We are delighted that you had a great stay at our hotel. It's nice to hear that you found the hotel clean and that our staff gave excellent service. These are important factors when choosing a hotel. We appreciate your kind words and hope to see...

Reviewed 26 August 2015 via mobile

Awful customer service. Totally mistreated by management. I would never stay here. They refuse to correct their mistake. Do not ever reserve a block of rooms. They will tell you if the rooms don't book then they cancel but really they will steal your money when you least expect it.

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Helpful?
Thank Lisa W
AStowe, Manager at The Saratoga Hilton, responded to this review

Lisa W, Thank you for taking the time to post your review on Trip Advisor. I sincerely apologize for your less than satisfactory experience during your last visit with us. Please know that we do value your feedback and take it very seriously. Sincerely,

Orlando, Florida, United States
Reviewed 26 August 2015 via mobile

I have never rated anything so low on trip advisor, but it needs to be done. This place was miserable and the worst part is the front desk doesn't care. My wife and I stayed and the room was disgusting, so much that she got sick during the stay. When we went to the front desk management, they showed no...

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Helpful?
1Thank Pat M
AStowe, Manager at The Saratoga Hilton, responded to this review

Dear Pat M, Thank you for taking the time to tell us of your experience. I apologize that you felt your stay was not very good. We work hard to ensure all our guest have a wonderful stay with us. If there is additional feedback you would like to provide I can be reached at the hotel's main phone number....

Lenox, Massachusetts
Reviewed 26 August 2015 via mobile

Do yourself a favor and book a stay somewhere else where they actually care about the customer! The place is way overpriced and dirty! They don't care about your concerns and are very unprofessional! We moved to another hotel for half the price and much nicer! Do your research and don't be fooled by this place!

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Helpful?
Thank nadineab
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you Nadineab for letting us know how your stay went. I sincerely apologize for failing to meet your expectations. We work very hard at delivering great hospitality and I regret that we were unable to provide that to you. Best Wishes,

Raleigh, NC
Reviewed 25 August 2015

The Hilton in Saratoga Springs is in serious need of a complete renovation. The rooms are dreadful and the bathrooms are worse. I have stayed there the past three years and it continues to slide downhill. I will not be staying there next year unless they do some long needed upgrades. Not only are the rooms depressingly old and worn...

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Helpful?
1Thank Jeff R
AStowe, Manager at The Saratoga Hilton, responded to this review

Thank you Jeff R for your review. We greatly appreciate your feedback and we sincerely apologize for your disappointment with our property for your stay. We will be sure to take your comments into consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will not let this experience deter you from choosing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Saratoga Springs, NY has been Rated One of America's Greatest Main Streets by Travel & Leisure 2012! Enjoy our Broadway address - just steps from over 50 restaurants, distinctive shops, sidewalk cafés, and thriving nightlife. Rediscover this classic upstate New York hotel and all that it has to offer. ... more   less 

Additional Information about The Saratoga Hilton

Address: 534 Broadway, Saratoga Springs, NY 12866-2209
Region: United States > New York > Saratoga Springs
Price Range: ₹ 8,909 - ₹ 32,163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Saratoga Hilton 3*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Saratoga Hilton Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton
Hotel Style:
#10 Business Hotel in Saratoga Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Saratoga Hilton staff and other travellers.
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Questions? Get answers from The Saratoga Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Right now avoid the 4th of 5th floor. Its hot up there.”
 of 5 bubbles W3110PLscotts, 27 Feb 2017 | Read review
“Rooms on Broadway provide nice town views but rooms over parking lot quieter.”
 of 5 bubbles BUtraveller, 7 Feb 2017 | Read review
“Get a room that is not facing the main road.”
 of 5 bubbles George_StonyBrook, 4 Feb 2017 | Read review
“Experienced rooms on the third floor very poor.”
 of 5 bubbles 11Boudica, 7 Jan 2017 | Read review
“Great location in town of Saratoga”
 of 5 bubbles 713elissag, 2 Dec 2016 | Read review
5 of 5