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We had a major fire at our home nearby and had to stay over 5 months at this hotel during renovation. It was a recommended hotel by our insurance company and the only one in the area that would take our large Rottweiler. I have...More
This hotel was great for our mini vacation. The location was wonderful since it was very close to the racetrack and Saratoga Performing Arts Center. The staff was very friendly and accommodating. The breakfast was very good also. And coffee 24 hours a day! We’d...More
Thank Michele A
Response from bwsaratoga, Manager at Best Western Plus Saratoga SpringsResponded 1 week ago
Thank you for your review, we look forward to seeing you again soon!
Terrible service, not enough staff. Carpets in lobby dirty. Rooms underfurnished and dirty around fringes. No elevator. Weak breakfast,
Nothing Plus about this place, spend a bit more and stay anywhere else in SaratogaMore
Thank Ray F
Response from bwsaratoga, Manager at Best Western Plus Saratoga SpringsResponded 4 days ago
We thank you for providing feedback regarding your stay with us. We apologize for not exceeding your expectations and will follow up on the information you have provided. We hope that you will consider giving us another opportunity to exceed your expectations should you be...More
I've stayed here before. The woman at the front desk in the evening is wonderful--welcoming, friendly, accommodating, professional, efficient, etc.
A bed in our room was dirty, we let her know, she immediately moved us--absolutely no hesitation, and happily--and it was clear that the problem...More
Night - Checked in last night after a day at the races. After standing all day at the
track, my wife’s neck was sore and we couldn’t wait to get into the hotel hot tub. Unfortunately, it closes at dusk due to “state law” (which...More
Thank Brian M
Response from bwsaratoga, Manager at Best Western Plus Saratoga SpringsResponded 2 weeks ago
Thank you for providing feedback regarding your recent stay. We apologized for any inconvenience you may have had during your stay. Thank you for your positive words regarding our breakfast staff, we will be sure to share them with her.