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Hilton Westchester

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554 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Westchester
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Showing 545: English reviews
Coopersburg, United States
Reviewed 21 April 2016

Very comfortable & clean room. Excellent service from staff. Breakfast buffet is slightly pricey but well worth it. We stayed here because of an event we were attending and although it is some what out of the way, we had a wonderful time. And we will definitely be back again!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Vickie S
Kai F, General Manager at Hilton Westchester, responded to this review

Look for to having you back again soon and glad you had a great stay with us.

Reviewed 19 April 2016

I have given management two weeks to contact me about this situation before writing this negative review - not one word from them so here it goes. This is what I wrote to management: Valet Manager, I am the customer who had their keys missing for two hours from the valet service on Saturday, April 9, 2016. To refresh your...

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Helpful?
Thank snowgirl
Kai F, General Manager at Hilton Westchester, responded to this review

We once again apologize and have worked with our valet company to correct these issue to prevent this in the future.

Chesterfield, Missouri
Reviewed 19 April 2016

Hotel had some sort of event on and I guess could not keep up with food as they sent all room service calls to voice mail. Front desk staff were ignorant to this and with each call for assistance they simply transferred to the same number. I choose a Hilton as I had an early departure and late arrival and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Brett85p
Kai F, General Manager at Hilton Westchester, responded to this review

Hope to have you back to experience our improvements.

Leesburg, United States
Reviewed 19 April 2016

Was not impressed at all. Hotel was not well kept. Hallways and rooms had not been vacuumed in quite some time. There was a large event at the hotel and it was very understaffed. Virtually impossible to get service either in room or in lounge area. would not go back.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gregory L
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for sharing your observation from the recent festival held. We have taken steps to correct these items for next years event.

Reviewed 19 April 2016 via mobile

I stayed, along with friends, at the hotel this weekend. Everyone from the valets to the front desk people, to the people cooking and serving at the restaurant were all tremendous. The room was great too. Very neat and well kept. Just a wonderful all around experience!

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Helpful?
Thank Jeffrey S
Kai F, General Manager at Hilton Westchester, responded to this review

Look forward to having you come back and stay with us again soon.

Binghamton, New York
Reviewed 18 April 2016

I stayed here for three nights for a conference with 1600 attendees. The pro: my room was clean. The cons: there was no internet til the last day. None. Most of the time I had to go outside to use my phone for email. The front desk just kept saying they were sorry, it was just down. Presenters were told...

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Helpful?
1Thank Charv831
Kai F, General Manager at Hilton Westchester, responded to this review

My apologies for the difficulty you experienced. We have addressed these issues and do look forward to regaining your confidence in us on your return.

Morristown, New Jersey
Reviewed 17 April 2016

I spent last night here during the Fest for Beatles Fans, a crowded event, but the same event was held here last year for the first time in quite a while, so the hotel staff should have been aware of the problems from 12 months ago - same issues this year, plus more. First off, there is a big sign...

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Helpful?
Thank Pam P
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for your insights and we are taking steps to address them for next years event.

Greensboro, United States
Reviewed 17 April 2016

I arrived to my room that had not been cleaned. There was used soap and shampoo bottles in the shower. The hanging picture in the bathroom was broken. We asked to change rooms. Cleaning service during the week was spotty, meaning some days it seemed the room was not cleaned or bathroom.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Bert B
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for your insights so we could address these items.

Greenwich, CT
Reviewed 16 April 2016

I was doing business in Greenwich Connecticut, and this hotel is a better value than the hotels in Stamford, and Greenwich, but adjacent to the area. This hotel has a beautiful back country kind of campus full of trees, peace and quiet. The hotel is upscale, and offers a great bar and restaurant. Much less hustle and bustle than at...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank yajustgotaloveit
Kai F, General Manager at Hilton Westchester, responded to this review

We greatly appreciate the kind words and are glad you found your new home when traveling to the area.

Reviewed 14 April 2016

More than 3 issues! 1. No wireless for entire stay; 2. phone service spotty and ran down phone charge quickly; 3. only one dirty glass in room for drink/coffee purposes ( housekeeping did bring more when requested); 4. no complementary breakfast (if there was one it wasn't obvious); 5. restaurant extremely expensive (over $6.00 for 1 oz box of cereal!;...

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Helpful?
Thank Connie N
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you sharing your feedback so we could address these items with our team. We did have an internet outage briefly caused by a line cut in the area.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more   less 

Additional Information about Hilton Westchester

Address: 699 Westchester Ave, Rye Brook, NY 10573-2821
Region: United States > New York > Westchester County > Rye Brook
Price Range: ₹ 11,020 - ₹ 18,799 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Westchester 3.5*
Number of rooms: 436
Reservation Options:
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Rye Brook, Westchester County, NY
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Westchester staff and other travellers.
14 questions
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See all questions (14)

Questions? Get answers from Hilton Westchester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room farther away from the pool; ask for a room with an in-room safe”
TrishaMD, 23 Mar 2017 | Read review
“away from elevators”
badbaruch57, 20 Mar 2017 | Read review
“Ask for a view of the woods or gazebo. Upgrade to a junior suite or a suite if you are able.”
PeterD849, 19 Mar 2017 | Read review
“Ask for a room with a view of the gazebo if you plan on spending much time in the room.”
FinanciallySavvy, 17 Mar 2017 | Read review
“Rye Wing near elevators facing woods.”
howardg864, 1 Mar 2017 | Read review
5 of 5