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Hilton Westchester

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Hilton Westchester
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470 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Chicago, Illinois
Reviewed 3 days ago NEW

Had issues with the bathtub and the lighting in the rooms is very dark. Needs to be updated more. Staff is pleasant but shuttle service to airport does not run as reliable as the times state. Drive into hotel lot needs to be repaved.

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Helpful?
Thank roxanng101
Fort Lauderdale, Florida
Reviewed 5 days ago NEW

Did not have hot water all three nights I stayed. Told the front desk from day one that I did not have hot water and they acted like it was my fault or my problem. They NEVER ANNOTATED MY ACCOUNT TO FIX MY WATER. Finally the last night they sent an engineer. Unfortunately I told the staff that I was...

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Helpful?
Thank johnrR2111AG
Reviewed 1 week ago

sAside from the TV and alarm problems during Thanksgiving weekend, Rosa Arias, my housekeeper, is the best thing about the hilton. I am disabled and she helped me to pack my luggage Bravo. Moreover, she refused to take $5 I offered her.She is simply a wonderful human being, and I am so thankful.

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Helpful?
Thank Christopher T
Manchester CT, United States
Reviewed 1 week ago

Got wrong room. Asked for pulloverbed. Was delicered after six hours. Very unfriendly and arrogant staff. Nice bar friendly staff who has been there a long time. Hotel itself good location close to Rye Town with good restaurants. Shuttle service a great plus.

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Helpful?
Thank Oyvind B
Reviewed 1 week ago

Excellent staff, cant say enough good about them all - Hotel room was great as were the grounds of the hotel - Would defo return!!! The only problem we had was with the toilet, but it was resolved very quickly by a very nice worker. Would return any time.

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Thank Eelanus P
Reviewed 1 week ago via mobile

Was here for a business conference. Quality of the rooms is very average with several smaller deficiencies. Room was not cleaned well at arrival (hair in the bathroom). 3 rating based upon food quality which was rather ok.

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Helpful?
Thank Marc & Anne M
Phoenix, Arizona
Reviewed 1 week ago

First of all, avoid any room on the 100 level, think basement, also on the Honors level 200 even numbers face the traffic circle parking lot. The parking has gone from bad to worse, the lot is very dark, the spaces now taken up by the very expensive valet make the average guy have to walk. The property is big,...

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Helpful?
Thank MikeR2011
United States
Reviewed 1 week ago

This was the worst hotel experience of my life! I travel every month for business both nationally and internationally and I have never been more disgusted then my experience this past weekend. I was at guest at the hotel b/c I was attending a wedding. When the bus dropped me off after the wedding around midnight on evening of Saturday...

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Helpful?
Thank marissab2
Kai F, General Manager at Hilton Westchester, responded to this review

Completely unacceptable and we did work with local law enforcement to remove those individuals. We pride ourselves on providing a wonderful environment for enyironment to enjoy.

A TripAdvisor Member
Philadelphia, Pennsylvania
1 review
Reviewed 1 week ago via mobile

I wanted to say that I travel a lot and have stayed in many hotels across the country but never have I been greeted so warmly as I was by Shauna (sp) at the front desk. She was very personable, helpful and an absolute pleasure to deal with. She is a credit to the hotel to have her on staff.

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Thank A TripAdvisor Member
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for taking the time to share your tremendous experience with our team memebers. They take pride in making your stay an enjoyable for sure.

Clinton ct
Reviewed 1 week ago

Atrocious accommodation with no service. More money for less compared to the past. No service and no amenities in room. Service area closed early and room service was a joke. Early booking had no relation to room preference. Hotel has definitely regressed

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Helpful?
Thank D5760UZalanm
Kai F, General Manager at Hilton Westchester, responded to this review

We continue to invest in the hotel and each year enhance the experience for our guests. We are disappointed to learn that you did not receive that experience and have addressed your concerns with our team.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more   less 

Additional Information about Hilton Westchester

Address: 699 Westchester Ave, Rye Brook, NY 10573-2821
Region: United States > New York > Westchester County > Rye Brook
Price Range: ₹ 7,513 - ₹ 15,838 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Westchester 3.5*
Number of rooms: 436
Reservation Options:
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Rye Brook, Westchester County, NY
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Westchester staff and other travellers.
13 questions
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See all questions (13)

Questions? Get answers from Hilton Westchester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“485 orany room facing the woods”
 of 5 bubbles S2449JRchristophert, 2 Dec 2016 | Read review
“Just say no to any 100 level rooms”
 of 5 bubbles MikeR2011, 29 Nov 2016 | Read review
“The hotel is extremely spread out so inform if you have mobility issues.”
 of 5 bubbles 440shellyc, 30 Oct 2016 | Read review
“The second floor does not require an elevator or stairs. Each wing is quite long so try to be closer to the lobby.”
 of 5 bubbles melskins, 15 Oct 2016 | Read review
“The hotel is very spread out and can require quite a bit of walking some guests may want to request a room close to the lobby.”
 of 5 bubbles pjlenahan3, 13 Oct 2016 | Read review
5 of 5
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