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Country Inn & Suites By Carlson, Rochester Airport - University Area

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Country Inn & Suites By Carlson, Rochester Airport - University Area
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485 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Rochester Airport - University Area
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Showing 482: English reviews
Toronto, Canada
Reviewed 16 February 2016

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Helpful?
Thank Scott P
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Greenback, Tennessee
Reviewed 15 February 2016

We stayed here because they offered a great discount for students attending an interview session at the University of Rochester. Nice quiet motel with clean rooms, comfortable bed and great variety for a free breakfast.

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Helpful?
Thank 259carmellal
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear 259carmellal: Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the breakfast. We look forward to your next stay. Nicole Taft General Manager Country Inn & Suites Brighton

Ithaca, New York
Reviewed 7 February 2016

The hotel is clean in the sense that the cleaning staff is clearly working hard and doing a good job. However, the paint is peeling from the walls, the carpets are stained, and the overall feeling is dingy. This hotel is in need of updates, but for $80 a night it's definitely worth it. I wouldn't say it's "excellent" as...

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1Thank mbcarlos
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear mbcarlos: Thank you for taking the time to write your review. The Country Inn & Suites and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. Nicole Taft General Manager Country Inn & Suites

Endicott, New York
Reviewed 23 January 2016

Had to stay two nights for my wife's surgery. Room was extremely clean and the staff polite and attentive. I found the location only minutes from all our needs. There is a order in menu available if needed. Also provided a free hot breakfast every morning. All of this at a extremely reasonable rate. Would definitely stay again.

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Helpful?
Thank Vincent C
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Vincent C: Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Vincent. We look forward to your next stay. Nicole Taft General Manager Country Inn & Suites Brighton

Buffalo, New York
Reviewed 21 January 2016

I had to take my brother for critical surgery at Strong Memorial Hospital. This hotel was incredibly convenient. Had a SHUTTLE to/from Strong hospital which was wonderful. Excellent breakfast, nice pool and the rooms are very nice. Unbelieveable - the overnight desk person went out and cleared the windshields of the cars in the parking lot because it had snowed...

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Helpful?
Thank Mary O
Reviewed 16 January 2016 via mobile

I made a reservation for my daughter and her son for her birthday. I rented her a jacuzzi suite. When I made the reservation over the phone the woman said she was all set and only needed her ID to check in. But when they arrived they were told they needed another credit card for incidentals. Which was not communicated...

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Helpful?
Thank Crystal S
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Crystal S: I apologize for any misunderstanding regarding a credit card needed at check in. I can assure you that we do care about people and that is the reason we are in the hospitality business. I would like some more information regarding the reservation so that I can look into the situation. Please contact me directly at ntaft@visions-hotels.com...

Michigan
Reviewed 1 January 2016

We have stayed at this place several times. It is a good place to stay, but you can tell it is showing signs of wear as it is more used. While I would recommend staying here, I would say it had declined over the years from its original state.

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Thank markkX3442JI
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear markkX3442Jl: Thank you so much for your feedback. Comments such as yours let us know the areas in which we need to improve. Your comments will be shared with the entire team. Nicole Taft General Manager Country Inn & Suites Brighton

Toronto, ON
Reviewed 31 December 2015

We had another pleasant stay at the Country Inn and Suites. Room was clean and quiet. Spring was missing from the sofa bed and it was fixed quickly. Pool area was also in great shape -- nice and clean. Our only complaint was the food -- and it's hard to complain as it's included BUT a) they ran out of...

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Helpful?
Thank geoprincess
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear geoprincess: We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us...

Reviewed 29 December 2015

Chose this hotel because we are Carlson Club Members and also had a coupon book for a discounted room. Wonderful front desk gal is all we can say that's positive. We checked into a King room which was very small and smelled weird. We brought this to her attention and she moved us to a King suite. Much bigger, smelled...

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Helpful?
Thank Norm K
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Thank you for taking the time to write your review. The Country Inn and Suites Brighton and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention.

Salem, United States
Reviewed 16 December 2015

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Thank Jean W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Region: United States > New York > Finger Lakes > Rochester
Price Range: ₹ 5,922 - ₹ 9,121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and other travellers.
5 questions
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Augusta, Georgia
8 months ago
Seneca Falls, New York
over a year ago
Albany, New York
over a year ago
holtsville
over a year ago
Palatine, Illinois
over a year ago

See all questions (5)

Questions? Get answers from Country Inn & Suites By Carlson, Rochester Airport - University Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor got noisy in the morning.”
 of 5 bubbles annf5624, 29 Aug 2016 | Read review
“make sure the price is in writing and its correct.”
 of 5 bubbles spooky2683, 5 Aug 2016 | Read review
“The complimentary cookies at the front were delicious and the coffee at the entrance was a plus.”
  • clean bathroom
 of 5 bubbles karlas334, 24 Jun 2016 | Read review
“Do not pay the extra for a "suite"....the regular room was very much less expensive and would have worked as well.”
 of 5 bubbles 558kathleenh, 2 May 2016 | Read review
“near elevator on second floor very convenient.”
 of 5 bubbles 403maryo, 21 Jan 2016 | Read review
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