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Rochester Riverside Hotel

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Traveller (31)
Room & Suite (35)
Dining (6)
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Overview
  • Excellent36%
  • Very good22%
  • Average11%
  • Poor10%
  • Terrible21%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
9 Jul10 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (120)
There are newer reviews for Rochester Riverside Hotel
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41
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All reviewsconvention centernumerous placeswedding plannerunder repaircatering managerburger barlook forward to returning soonnew ownershipguest elevatorsflight attendantexcellent front desk staffview of the riverenjoyed my stayhotel staffshuttle servicejessiebreen
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21 - 25 of 119 reviews
Reviewed 3 weeks ago via mobile

The Radisson riverside hotel in Rochester is the only largest hotel in Downtown with all amenities and comfort. The staff are friendly and very helpful.This makes it a very pleasant stay. Even the food in Restaurant is very good. The best place for short or...More

Thank Shiva K
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 weeks ago

Dear Shiva, Thank you for taking the time to review your stay. We greatly appreciate your kind words and we are very happy to hear that you were able to enjoy some of our amenities. We pride ourselves in creating a great experience and I...More

Reviewed 3 weeks ago via mobile

Bottom line, don't stay here unless you get a deal or need the location. The staff is EXTREMELY pleasant and work very hard but they lack training. This is my first time in downtown Rochester. I'm here till Sunday but this place did not impress...More

Thank Jason C
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 weeks ago

Dear Valued Guest, Thank you very much for your review! We have a wonderful team here - providing gracious, engaging and caring service. Thank you again for your feedback; we are looking forward to welcoming you back to our hotel soon! Syed Younus General Manager

Reviewed 3 weeks ago

I stayed here for a quick overnight stay on business and was pleased. The hotel was right in the center of downtown which made it a quick Uber or Lyft ride away from any place in the city that I needed to be. The guest...More

Thank 48vbiscuit
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 weeks ago

Dear Valued Guest, Thank you for staying with us and taking the time to write about your stay. Your kind words are greatly appreciated and we look forward to seeing you back sometime soon! Syed Younus General Manager

Reviewed 4 weeks ago via mobile

This is my second stay at this hotel, and my last. The website induced me to go back promising things had improved. Actually, no. If anything, the hotel’s standards have dropped. On arrival we faced a queue of 20 guests trying to check in and...More

2  Thank steve j
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 weeks ago

Dear Steve, Thank you for choosing to stay at the Riverside Hotel. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the...More

Reviewed 4 weeks ago via mobile

I stayed here recently for the weekend. The hotel is serviceable but not great. My biggest complaint is that the walls were paper thin and the hotel was filled with teens attending a conference. Very noisy and hard to sleep. The restaurant (breakfast was included)...More

Thank Sara E
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 weeks ago

Dear Sara, Thank you for taking the time to post a review of your recent stay. I am truly sorry for the issues you experienced at our hotel with the noise and service in the restaurant. We will be sure to address each of the...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 97 - US$ 168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 97 - US$ 168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
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Traveller (31)
Room & Suite (35)
Dining (6)
Pool & Beach (6)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Alexis T
4 April 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
27 December 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
12 September 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"Wait until the construction is done, then river views on the upper floors."
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"higher floors have city skyline view"
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"Rooms overlooking the river have a nice view"
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"You might be better off staying at a homeless shelter"
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