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Rochester Riverside Hotel

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Traveller (34)
Room & Suite (23)
Dining (3)
Overview
  • Excellent39%
  • Very good21%
  • Average13%
  • Poor8%
  • Terrible19%
Travellers talk about
“new ownership”(2 reviews)
“enjoyed my stay”(3 reviews)
“room was clean”(4 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (142)
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141 results
Traveller rating
53
30
18
12
28
Traveller type
Time of year
LanguageEnglish
53
30
18
12
28
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All reviewsnew ownershipenjoyed my stayroom was cleanerinwedding
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1 - 5 of 141 reviews
Reviewed 3 days ago

Great rooms, rates, Location and services...….. The Restaurant and Buffet was great and Crystal was amazing!! Th Concierge was A-1 Service and always attentive to my needs and always offering to help....

Thank Harold H
Reviewed 3 days ago

The place just seems dated, in need of a good cleaning, and there were issues with the elevator throughout the duration of our stay, meaning we had to use the service elevator, causing us to have to go through areas not intended for guests, which...More

Thank iamjeffry
Reviewed 3 days ago

I stayed for a week for a conference at the convention center. The hotel is very convenient with a quick walk through an elevated indoor walkway to the convention center. Everything in the hotel was nice, from the rooms, to the lobby, to the service....More

Thank lizardtiff
Reviewed 4 days ago via mobile

The hotel was decent enough but the customer service was great thanks to Ashley in the bar. She smiled and laughed and made the atmosphere very enjoyable. Thank you, from safety 1 crew! Hope to see you next year!!More

Thank shortstop75
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 days ago

Dear shortstop75, Thank you very much for taking the time to review your recent stay. Ashley is a rock-star and I am very happy to hear that she provided exemplary service. Thank you very much for staying with us and we hope you will stay...More

Reviewed 4 days ago

The pros: - Great location on the river - Good hot breakfast available at on-site restaurant - Friendly front desk staff - Sleepmatic beds - Free parking The cons: - Only 2 of 4 elevators were working during a VERY busy weekend - Very dated...More

Thank Meghann W
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 days ago

Dear MeghannW, Thank you for taking time to review our hotel. We sincerely apologize for the quality and product issues you described. Thank you for bringing this to our attention so we can ensure it doesn't happen again. We hope you will consider giving us...More

View more reviews
About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 98 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 98 - US$ 172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (34)
Room & Suite (23)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Alexis T
4 April 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
27 December 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
12 September 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"do not expect even decent service from this hotel"
thiru_sri3
2 million years ago
Read review
"River view rooms are very relaxing, plenty of room."
len0rb
2 million years ago
Read review
"Nice view of the river."
squirrelcreek
2 million years ago
Read review
"Wait until the construction is done, then river views on the upper floors."
TrudyC203
2 million years ago
Read review
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