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Radisson Hotel Rochester Riverside

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Radisson Hotel Rochester Riverside
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1,383 Reviews from our TripAdvisor Community

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Showing 1,373: English reviews
Start your review of Radisson Hotel Rochester Riverside
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Vass, North Carolina
Reviewed 2 days ago NEW

Terrible rooms. Dirty, noisey, and smelt moldy. Elevator did not work and you must pay for parking even though you you are a guest in their hotel. Hotel is next to bus depot and it is a high crime area. I would not recommend walking at night for you make get jacked.

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Helpful?
Thank chrisreeves01
Reviewed 6 days ago NEW

Location is excellent. I reserved a Club room and called to confirm it would be the side with a view of the river. I was told, no problem whatsoever. We did not get the view. Parking was pricey. Rooms a little dated. Comfortable beds. The Legends staff were really good

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Helpful?
Thank davidsB4647NJ
St. Catharines, Canada
Reviewed 6 days ago NEW

arrived Sunday, 3 of the 4 elevators were not working and had been that way since early morning, the one that was in service stopped at every floor coming down and going up, after waiting 15 minutes used the stairs, complained to front desk manager, she said the elevator repair company had been called, this situation was like this from...

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Helpful?
Thank rogerbarker
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

On behalf of our entire staff at Radisson we apologize for the concerns you shared about your experience at this hotel with the unfortunate and isolated situation regarding your vehicle. Please feel free to contact our security team should you have any insurance questions. I have also passed on your comments to our housekeeping team and will be working diligently...

Reviewed 1 week ago

I waited 2 hours in line to get my room key. Room did not clean, lot of hairs on the floor. I complaint to the front desk and they said manager will call me but waited for 3 days get no phone call from the hotel. I end up have to call the hotel again and they transfer to the...

Review collected in partnership with Radisson Hotels
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Helpful?
Thank chunc641
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the cleanliness of your room. We appreciate your understanding regarding the situation with the loss of power. There was regional power outage which made us busier than expected and many of our staff struggled with the loss of power in their own homes....

Rochester, New York
Reviewed 1 week ago

Review collected in partnership with Radisson Hotels
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Helpful?
Thank 563chelsear
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Toronto, Ontario
Reviewed 2 weeks ago

Review collected in partnership with Radisson Hotels
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Helpful?
1Thank Chickita N
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Elmira, New York
Reviewed 2 weeks ago

Review collected in partnership with Radisson Hotels
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Helpful?
1Thank AR1878
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Rochester, New York
Reviewed 2 weeks ago

Review collected in partnership with Radisson Hotels
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1Thank J187UEmargaretb
CarlsonRezidor, Customer Care at Radisson Hotel Rochester Riverside, responded to this review

Rochester, NY
Reviewed 2 weeks ago

Check in was the worst debacle I have ever seen in any hotel under any circumstance. Arrived at 2:30pm to check-in, waited in an hour long line only to be told there were no rooms ready, After complaining, I received a "promise" that 2 rooms were blocked for us and they would have housekeeping clean rooms and to come back...

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1Thank Wedahams
CarlsonRezidor, Customer Care at Radisson Hotel Rochester Riverside, responded to this review

Thank you for reaching out to us and writing a review. We sincerely apologize for the multiple issues you've encountered during your stay. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service during your stay. Your feedback give us the opportunity so we can continually improve our services....

New York
Reviewed 2 weeks ago

This Hotel can not handle volumes of people. Be prepaired to wait for a long time. 8 p.m. I was able to check in. I was told I was lucky!!! The club carlson room was closed for a private party? I am a member and could not get into the room?

Review collected in partnership with Radisson Hotels
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1Thank Just2much
Hannah G, Guest Relations Manager at Radisson Hotel Rochester Riverside, responded to this review

Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Due to the power outage of 100,000+ homes (including many of our staff), we did struggle to provide our standard excellent service. We apologize that it affected your guest experience, and can assure you that what you experienced was not...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Legends Bar and Grille
Legends Bar and Grille
Cuisines: American, Bar
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Convenient downtown location central to all of Rochester's attractions and businesses. Newly renovated and rebranded, The Radisson Riverside Hotel Rochester offers Legends Bar and Grill onsite, fitness center, business center and free wifi ... more   less 

Additional Information about Radisson Hotel Rochester Riverside

Address: 120 E Main St, Rochester, NY 14604-1699
Region: United States > New York > Finger Lakes > Rochester
Price Range: ₹ 6,872 - ₹ 11,518 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Radisson Hotel Rochester Riverside 3.5*
Number of rooms: 460
Reservation Options:
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Also Known As:
Clarion Hotel Rochester Riverside
Clarion Rochester
Rochester Clarion
Hotel Style:
#12 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Radisson Hotel Rochester Riverside staff and other travellers.
7 questions
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Questions? Get answers from Radisson Hotel Rochester Riverside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else.”
 of 5 bubbles J7744CGkatieb, 6 Mar 2017 | Read review
“Book ahead, ask for river view.”
 of 5 bubbles amys534, 16 Jan 2017 | Read review
“if visiting jazz festival make reservations early.”
 of 5 bubbles skaszab2016, 27 Nov 2016 | Read review
“We asked for a higher room with a nice city view, and got exactly that.”
 of 5 bubbles BinColorado, 25 Nov 2016 | Read review
“The 12th floor seems to be a busy place.”
 of 5 bubbles dmb672, 29 Oct 2016 | Read review
5 of 5