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All reviewsthe concierge loungerochester airportlonghorn steakhousefive guysnice hotelplatinum memberroom service ismajor highwaycollege graduationworkout roomrooms are comfortablegreece ridgefront desk staffon site restaurantfree shuttleminute driverestaurant bar
Have been here before, and a platinum member. Checked in late, and asked for an upgrade and or double bed room. They put me in a king disabled room. You people need to listen better. When I told the desk person, that “Josh” didn’t listen,...More
Thank Doug D
Response from Laura B, General Manager at Rochester Airport MarriottResponded 4 days ago
Thank you for taking the time to provide comments about your recent experience. I'm sorry that we failed to provide the service and experience that you have come to expect as a platinum member and deserve as a loyal customer. I assure you this is...More
If you are a loyal Marriott member then you already know that is it hard to find a 'bad' hotel in their chain. So.... you are always thinking... why not save a little $$ with a Springhill or Courtyard versus a Marriott brand hotel.
We stayed here for 3 nights over MLK weekend for a hockey tournament. Checkin was easy - there is a covered entrance for unpacking the car and plenty of parking near the hotel entrances. We upgraded to a one bdrm suite - we were given...More
Response from Laura B, General Manager at Rochester Airport MarriottResponded 22 January 2018
Thank you for the review of your recent stay. I appreciate the details of the service issue you encountered on your first evening so I may address them appropriately. We pride ourselves in providing excellent service. I'm sorry you didn't get the correct attention that...More
My go to hotels are usually Marriott properties, but lately I have been extremely disappointed in the level of customer service and the cleanliness of the properties. So much so that I have started staying at other hotel properties. I decided to stay at the...More
Response from Laura B, General Manager at Rochester Airport MarriottResponded 9 January 2018
Thank you for taking the time to write a review about your recent stay. I'm delighted to hear that your experience was so positive from beginning to end. I assure you that your comments will be shared with the team and are truly appreciated. It...More
We travel more than 16 hours at least twice a year to visit family. If you are looking for a large scale, Marriott like what you would find in a big city this is not that - but what they lack in amenity (which isn't...More