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Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

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Country Inn & Suites By Carlson, Rochester-Pittsford\/Brighton, NY
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258 Reviews from our TripAdvisor Community

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Showing 252: English reviews
Start your review of Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
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Reviewed 2 days ago NEWvia mobile

The hotel is currently under renovation. It is already pretty nice, but having seen the renovated areas, it is going to be absolutely beautiful once finished! We were so excited to get such an amazing deal on Hotwire, but alas, our experience was subpar. Walking into the room, it seemed clean. The furniture was a little worn, but not necessarily...

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Helpful?
Thank Alexis C
Saratoga Springs, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017 via mobile

We like how convenient this location is, right off the expressway and near many shopping/ dining choices. Staff is extremely friendly and helpful and our room was clean and comfortable. We were on the second floor and it was quiet and had a window that opened for fresh air. Great shower and super comfortable king sized bed with plenty of...

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Helpful?
Thank Lisa B
About Hotel's Favourite Review
Management response:

Hi Lisa, Thank you for the wonderful review on our Country Inn & Suites, Rochester - Pittsford property. We greatly appreciate your feedback. I am so happy that you enjoyed your stay at our property. I wanted to personally share with you that our hotel will be undergoing a fresh renovation within the next few months. Everything from the bathrooms,...

Reviewed 2 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Thank W7456YMbarbarag
cxreny, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

NJ
Reviewed 3 weeks ago via mobile

Needs updating, which they are in the process of. Front desk was very kind. Was conveniently located. Bed was comfortable and it was nice to be able to open the windows for fresh air. Would stay here again if I'm the area. Breakfast was also a good spread.

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Helpful?
Thank Doozie23
cxreny, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at the Country Inn Rochester-Pittsford. We look forward to your next stay.

Reviewed 3 weeks ago

Very nice place. Excellent service, very clean rooms and very comfortable beds and excellent water pressure in the shower. Their breakfast was awesome.. I will stay here again next time I am in the area.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank johngA8637PD
cxreny, General Manager at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at the Country Inn Rochester-Pittsford. We look forward to your next stay.

Rochester, New York
Reviewed 18 March 2017

The mattress was the most comfortable mattress I had ever experienced. I regret not checking the brand name to buy one for myself. The room had many desirable features: largest half sized frig with freezer ever, great lighting, TV, perfect bathroom, delicious breakfast, wonderful staff.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank gweno343
Management response:

Thank you for your feedback and for taking the time to write about your experience at the County Inns & Suites. We are delighted to read that you enjoyed our hotel from the bedding in the room to the complimentary hot breakfast. Your kind words will be reiterated to our staff, of their wonderful work. We look forward to having...

Rochester, United States
Reviewed 14 March 2017

Review collected in partnership with Country Inns & Suites By Carlson
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Thank 985gaylem
CountryInnMonroeAve, Owner at Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY, responded to this review

Rochester, New York
Reviewed 12 March 2017

Right from the frantic phone call,to my check in....my stress level went down,this staff was buried by phone calls and humans in front of them,looking for rooms during the power outage...owner danny was helping elderly customers find the hotel they had reservations at, which wasnt his, they came to the wrong place ...done with kindness, jae at the desk, kind...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank chakanysp
Management response:

Dear Ms. Freeman, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. I am so pleased to hear you felt at ease during this sudden power outage. Our staff members take their roles in our industry very seriously and try, every...

ELIZABETHTOWN PA, United States
Reviewed 11 March 2017

We enjoyed our stay here for two evenings. After an efficient and warm check-in we found a pleasant clean room at an affordable price. The location near town and other activities was very good. Lovely breakfast buffet.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank nancyrP4754MI
Management response:

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our guests rooms. We are undergoing a full renovation from our guest rooms to our lobby area. We hope we can provide you service in the near future to enjoy these amazing renovations....

Pittsburgh, Pennsylvania
Reviewed 4 March 2017

The front desk gentleman was very kind and friendly. He gave me a nice welcome bag upon arrival. The room was very clean and smelled fresh. The hotel was undergoing a renovation but the staff kept the hallways clean. Very nice breakfast.

Review collected in partnership with this hotel
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1Thank philsZ5335XO
Management response:

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Rochester - Pittsford/Brighton, where guests are treated to comfortable rooms, thoughtful services, and a friendly atmosphere. Situated in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza and the flagship Wegmans Supermarket. During your stay, enjoy free high-speed wifi internet access, fitness center, a 24-hour business center and the complimentary, hot breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College, and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

Address: 2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Region: United States > New York > Finger Lakes > Rochester
Price Range: ₹ 6,478 - ₹ 9,911 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express
Hotel Style:
#14 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY staff and other travellers.
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Questions? Get answers from Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all seems fine to me, for elderly in winter stay in main building”
chakanysp, 12 Mar 2017 | Read review
“Ask for a room towards the rear of the property away from the highway to minimize nearby traffic noise.”
markc320, 12 Sep 2016 | Read review
“If you must-upstairs only”
Eldergioe, 17 Jun 2016 | Read review
“request an updated room on second floor”
Leonid440, 8 Feb 2016 | Read review
“if you smoke you will want to request a first floor room to have quicker access to outside.”
69cc, 7 Jan 2016 | Read review
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