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Hyatt Regency Rochester

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Hyatt Regency Rochester
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949 Reviews from our TripAdvisor Community

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Showing 935: English reviews
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Dallas, Texas
Reviewed yesterday NEW

Worst stay ever. I could barely find my way into the hotel, there was one small door among a bunch of construction and no one to assist with luggage or pointing me in the right direction - if I'd had other options I would have left. The lobby was dangerous with open holes next to the stairs and construction equipment...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Ethynol
Dansville, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 15 June 2016

I surprised my husband with an overnight stay here for his birthday. We purchased the Romance Package which included a king size bedroom, desserts/wine, and grand breakfast the next morning. The service was impeccable. Before the day I checked in, I was contacted by the manager asking if I had any request to make our stay even more special. The...

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Helpful?
Thank Buffy C
About Hotel's Favourite Review
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello Buffy C, Thank you so much for your five star review of the Hyatt Regency Rochester. We appreciate all the kind words! I am so happy that you had an enjoyable stay and were able to make your husband's birthday extra special! We love when guests come for special occasions and we get to do something special to make...

Deshler, United States
Reviewed yesterday NEW

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Ruth C
Newark, New Jersey
Reviewed 4 days ago NEW

The hotel was not what I remembered due to construction renovations. I get it - hotels and business must upgrade to remain current. I feel that the construction could have been staged better. The entire lobby and restaurant was undergoing construction and unusable. This meant being greeted by dust and an unsightly condition. The restaurant was temporarily relocated to very...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Glenessa G
New York City, New York
Reviewed 1 week ago

Who knew they were undergoing a major construction rebuild? Certainly not us in any email confirms or when we called to make a reservation. certainly not us until we showed up to a lobby with no ceiling, subflooring exposed, a check in area in what appeared to be a closet, and only 1-2 elevators working. The restaurant was moved to...

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Helpful?
1Thank JeffreyFireIsland
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello JeffreyFireIsland, Thank you so much for taking the time to tell us about your experience. We appreciate your patience as we undergo our hotel transformation. It has been our intent to inform guests via email prior to their arrival about the renovations so that they are aware of everything that is going on. I will certainly follow up to...

Reviewed 1 week ago via mobile

Came back to Rochester in March and April after being away for a while and the hotel staff was so great and they remembered all my likes and dislikes. Hotel is under construction but its exciting to see what it is about to become. The newly renovated guest rooms are fabulous. I love the downtown location for restaurant and entertainment...

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Helpful?
Thank Michele S
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello Michele S, Thank you so much for the five star review of the Hyatt Regency Rochester! We greatly appreciate all of the wonderful comments! We were so happy to have the opportunity to welcome you back again. Our staff truly enjoys interacting with each of our guests and tailoring their stay according to what you prefer so that you...

Fenton, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank Alan Frederic A
Upper Saddle River, New Jersey
Reviewed 1 week ago via mobile

The hotel was still in the process of a renovation, but I'll review based on the renovated room and ignore transition comments. The new rooms are really nice. Total renovation; modern and clean look and feel. Location is really central and a new Starbucks and dining options are being incorporated. Don't be put off by old reviews. I wouldn't hesitate...

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Helpful?
Thank Adam C
Tarrytown, NY
Reviewed 1 week ago

Was not aware the hotel was under renovations until I got there; booked mainly for brand and location. More on that in a minute. I called ahead for a pickup at the train station about 20 minutes before I arrived. Still, it took nearly 15 minutes for the van to get to the station, even though it was during an...

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Helpful?
Thank murrayhill
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank tivyw

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Scene on Main
Scene on Main
Cuisines: American, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 

Additional Information about Hyatt Regency Rochester

Address: 125 E Main St, Rochester, NY 14604-1605
Region: United States > New York > Finger Lakes > Rochester
Price Range: ₹ 9,520 - ₹ 16,081 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Reservation Options:
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Rochester staff and other travellers.
7 questions
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Questions? Get answers from Hyatt Regency Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick someplace else until the renovations are completed.”
W5145NIjulied, 4 Apr 2017 | Read review
“River views are nice”
Luve2Travel35, 10 Feb 2017 | Read review
“High floor facing west.”
226raym, 1 Dec 2016 | Read review
“The higher up the better”
V1020OGstaceyh, 5 Nov 2016 | Read review
“There are views from the upper floor of Lake Ontario”
HeidiD327, 4 Nov 2016 | Read review
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