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Hyatt Regency Rochester

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Hyatt Regency Rochester
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943 Reviews from our TripAdvisor Community

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Showing 929: English reviews
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New York City, New York
Reviewed 3 days ago NEW

Who knew they were undergoing a major construction rebuild? Certainly not us in any email confirms or when we called to make a reservation. certainly not us until we showed up to a lobby with no ceiling, subflooring exposed, a check in area in what appeared to be a closet, and only 1-2 elevators working. The restaurant was moved to...

1Thank JeffreyFireIsland
Dansville, New York
Reviewed 15 June 2016

I surprised my husband with an overnight stay here for his birthday. We purchased the Romance Package which included a king size bedroom, desserts/wine, and grand breakfast the next morning. The service was impeccable. Before the day I checked in, I was contacted by the manager asking if I had any request to make our stay even more special. The...

Thank Buffy C
About Hotel's Favourite Review
Nicole M, Manager at Hyatt Regency Rochester, responded to this review

Hello Buffy C, Thank you so much for your five star review of the Hyatt Regency Rochester. We appreciate all the kind words! I am so happy that you had an enjoyable stay and were able to make your husband's birthday extra special! We love when guests come for special occasions and we get to do something special to make...

Reviewed 1 week ago via mobile

Came back to Rochester in March and April after being away for a while and the hotel staff was so great and they remembered all my likes and dislikes. Hotel is under construction but its exciting to see what it is about to become. The newly renovated guest rooms are fabulous. I love the downtown location for restaurant and entertainment...

Thank Michele S
Upper Saddle River, New Jersey
Reviewed 1 week ago via mobile

The hotel was still in the process of a renovation, but I'll review based on the renovated room and ignore transition comments. The new rooms are really nice. Total renovation; modern and clean look and feel. Location is really central and a new Starbucks and dining options are being incorporated. Don't be put off by old reviews. I wouldn't hesitate...

Thank Adam C
Tarrytown, NY
Reviewed 1 week ago

Was not aware the hotel was under renovations until I got there; booked mainly for brand and location. More on that in a minute. I called ahead for a pickup at the train station about 20 minutes before I arrived. Still, it took nearly 15 minutes for the van to get to the station, even though it was during an...

Thank murrayhill
Hermosa Beach
Reviewed 1 week ago

The hotel is under construction, and not currently for for guests This is the most unsatisfactory hotel stay I've ever had, primarily because of the state of the hotel. I understand it's under construction, but their has been no effort to consider guests during this process and I think some of the areas are just unsafe. - No safe entrance...

Review collected in partnership with Hyatt Hotels
1Thank Bobby F
Lewisburg, Pennsylvania, United States
Reviewed 2 weeks ago via mobile

This was the recommended hotel for a 4 day conference. After reading the reviews, I was concerned it would not be a good experience. The hotel was easy to locate and parking was on-site, with a discount for guests. We had three rooms and all were satisfactory. Front desk service was OK. Staff warned us of the construction times, but...

Thank Susan W
Summerville, South Carolina
Reviewed 2 weeks ago

Stayed here for family wedding this weekend and was surprised at how much construction was happening for sure. However the staff is great (especially the shuttle drivers) and they are making the best of things they can't control. Our room on 17th floor was beautiful and renovated but it was very noisy with jack hammers and drilling. It did stop...

Thank shari a
Rochester, New York
Reviewed 2 weeks ago

They were dishonest about the quality of the hotel. We got zero sleep because of renovations taking place in the hotel. Never stay here. They promised the drilling wouldn't start until 10 am (renovations we were NEVER warned about) but they started at 7 am every single morning. It affected work and they only offered one night free of the...

Review collected in partnership with Hyatt Hotels
2Thank kristenm27
San Diego, United States
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
1Thank jorip2017

136 photos of this hotel

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Scene on Main
Scene on Main
Cuisines: American, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 

Additional Information about Hyatt Regency Rochester

Address: 125 E Main St, Rochester, NY 14604-1605
Region: United States > New York > Finger Lakes > Rochester
Price Range: ₹ 9,335 - ₹ 16,206 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Reservation Options:
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Rochester staff and other travellers.
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Questions? Get answers from Hyatt Regency Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick someplace else until the renovations are completed.”
W5145NIjulied, 4 Apr 2017 | Read review
“River views are nice”
Luve2Travel35, 10 Feb 2017 | Read review
“High floor facing west.”
226raym, 1 Dec 2016 | Read review
“The higher up the better”
V1020OGstaceyh, 5 Nov 2016 | Read review
“There are views from the upper floor of Lake Ontario”
HeidiD327, 4 Nov 2016 | Read review
5 of 5