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Hyatt Regency Rochester

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Hyatt Regency Rochester
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913 Reviews from our TripAdvisor Community

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Rochester, New York
Reviewed 5 days ago NEW

Under construction at the time of visit, I will never stay there again. Staff was extremely rude, hotel was very unkept, no help with luggage, hallways very loud in the middle of the night. Expected much more

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Ann8822
Chappaqua, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 27 October 2016

We had a great customer service experience recently at the Hyatt Regency Rochester. We are frequent visitors to this hotel - 2-3 times per year, as my son is a student at RIT. We called the front desk on Friday evening to ask what time breakfast is served on Saturday. I had been specific to ask the day, as weekend...

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Helpful?
Thank rjbhutch
About Hotel's Favourite Review
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello rjbhutch, Thank you so much for the five star review of the Hyatt Regency Rochester. We greatly appreciate all of the wonderful comments. I am so happy to see that you had such an enjoyable experience in our restaurant. Lori, our food and beverage manager, is such an asset to our team. She provides each of our guests with...

Yonkers, New York
Reviewed 6 days ago NEW

This was the worst stay ever!!! Not worth $160 for one night. Carpet and furnishings worn. Desk had me waiting most of the day for room. I needed to sleep after long trip. No restaurant to speak of; breakfast buffet a joke and overpriced. It's pretty much in a couple converted bedrooms. Housekeeping walked in when i was in the...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Q9286HWdeborahd
Fultondale, Alabama
Reviewed 6 days ago NEW

This hotel is undergoing a. complete renovation. There are virtually no amenities. But the staff is really trying hard to make up for the deficits. They are why I gave this hotel a good rating. Visit in 2018

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 304nellieh
Syracuse, New York
Reviewed 1 week ago via mobile

While a lot of reviews mention the renovations and yes there are a lot of them going on we had a wonderful stay over the weekend. Our room was fantastic and the location of the hotel is great. Lindsay at the front desk went above and beyond when the construction at the hotel really put a damper on our trip,...

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Helpful?
Thank LT0409
Reviewed 1 week ago via mobile

Nice, the room was nice and clean with a view of west Main Street, the staff was friendly and efficient would stay here again when I'm in Rochester. The neighborhood in downtown Rochester is seedie so if you go out at night be carful or catch a cab, there's no Uber in the city so taxi is the only alternative....

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Helpful?
Thank Smitty50
Reviewed 1 week ago

Beware! The renovations weren't mentioned at all when booking. Hotel is a wreck! Rooms overpriced while renos happening. Be sure to call ahead to confirm that all the hotel amenities listed are in fact on working order.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank nicski1
Albany, New York
Reviewed 1 week ago

I definitely recommend the Hyatt Regency in Rochester, NY. I travel for work often, and stay at many different hotels. I always choose the Hyatt in Rochester mainly because of the great staff there. The staff is consistently professional and helpful -- great representatives for the Hyatt brand. The hotel is currently undergoing renovations, but still the staff ensures your...

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Helpful?
Thank JRC333
Dover, New Hampshire
Reviewed 1 week ago

Our stay was totally unsatisfactory. We did not know and were not informed the hotel was under renovation. Our original room was poorly appointed , a handicap access room. Our new room had a wrapped bar of wet soap in a holder. The bathroom orientation was poor with a sink outside the enclosed room. Lighting in the sink area was...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank richardcK4556JO
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Arnis S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Scene on Main
Scene on Main
Cuisines: American, International
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 

Additional Information about Hyatt Regency Rochester

Address: 125 E Main St, Rochester, NY 14604-1605
Region: United States > New York > Finger Lakes > Rochester
Price Range: ₹ 8,705 - ₹ 16,167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Reservation Options:
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Rochester staff and other travellers.
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Questions? Get answers from Hyatt Regency Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“River views are nice”
 of 5 bubbles Luve2Travel35, 10 Feb 2017 | Read review
“High floor facing west.”
 of 5 bubbles 226raym, 1 Dec 2016 | Read review
“The higher up the better”
 of 5 bubbles V1020OGstaceyh, 5 Nov 2016 | Read review
“There are views from the upper floor of Lake Ontario”
 of 5 bubbles HeidiD327, 4 Nov 2016 | Read review
“High floors have great views of the river!”
 of 5 bubbles rjbhutch, 26 Oct 2016 | Read review
5 of 5