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Comfort Inn & Suites - Rochester Niagara Falls

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Traveller (13)
Room & Suite (18)
Dining (4)
Overview
  • Excellent23%
  • Very good33%
  • Average19%
  • Poor6%
  • Terrible19%
Travellers talk about
“red lobster”(5 reviews)
“room was clean”(8 reviews)
“desk staff”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
2 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (78)
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Traveller rating
18
24
15
5
15
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Time of year
LanguageEnglish
18
24
15
5
15
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All reviewsred lobsterroom was cleandesk staffan updateair conditionerwould stay here againhighway
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1 - 5 of 77 reviews
Reviewed 3 weeks ago via mobile

Beds were doubles not queens. Stains on sheets and bedding were gross and unacceptable. We were looking for a reasonably priced one night stop but expect more. I can handle outdated and small but not dirty.More

Thank jszwabinsky
Response from Guest-Relations08751, Staff at Comfort Inn & Suites - Rochester Niagara FallsResponded 5 days ago

I’m sorry to hear about your bad experience. We’re normally known for our exceptional location and attention to detail, and we regret that we missed the mark. My name is Gabby and I am reaching out on behalf of hotel management. If you’d like to...More

Reviewed 19 June 2018 via mobile

Did not like this hotel. They have a no refund no exchange policy & the terrible thing is, it is not clean and has terrible breakfast. Will not stay here again. It is near restaurants & a mall but that is notMore

Thank Benjamin P
Response from Guest-Relations08751, Staff at Comfort Inn & Suites - Rochester Niagara FallsResponded 5 days ago

I’m sorry to hear about your bad experience. We’re normally known for our exceptional location and attention to detail, and we regret that we missed the mark. My name is Gabby and I am reaching out on behalf of hotel management. If you’d like to...More

Reviewed 22 May 2018

After checking in, we tried to watch TV, but couldn't turn it on. Okay, call the front desk. Phone doesn't work. Walk down to the front desk. Wait 15 minutes to talk to clerk. She comes to the room and tells us that the remote...More

Thank Eunice M
Response from Guest-Relations08751, Staff at Comfort Inn & Suites - Rochester Niagara FallsResponded 5 days ago

Thank you for your feedback. We will work together with our team to further improve for your next visit. As you may know, we strive for excellence! This hotel now features the Text-The-Desk® amenity to allow guests to message the front desk staff during their...More

Reviewed 14 October 2017

I was with a tour group and we stayed here one night. Our room was a little run down. The panel covering the tub's plumbing was hanging by 1 screw. I checked the bedding and it was clean and white. The mattress was in a...More

Thank fusie12
Reviewed 26 September 2017

Really, I thought that this was one of the nicest Comfort Inns I've stayed in, and I'm just about to hit Platinum Level, so I'm a frequent flyer with Choice Hotels. The room was spotlessly clean, far roomier than most (any), the bed was comfortable,...More

Thank jkr46723
View more reviews
About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Restaurant
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Concierge
Non-Smoking Hotel
Breakfast Available
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Details
Price range
US$ 80 - US$ 140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$ 80 - US$ 140 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Add Photo Photos
Traveller (13)
Room & Suite (18)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
David T
5 January 2017|
Answer
Response from cwells819 | Reviewed this property |
I'm not sure. Maybe the website has that information? Our room did not have one.
0
Votes
E K
18 November 2016|
AnswerShow all 3 answers
Response from Marlene M | Reviewed this property |
Sorry, don't know. We had our car
0
Votes
adamojp
30 August 2016|
AnswerShow all 2 answers
Response from stephen t | Reviewed this property |
Go south in I-390 then left exit to I-490 east, left exit right lane to Plymouth Ave. Right on Plymouth Ave, left turn on Broad Street, then two blocks, Blue Cross arena is on the right.
0
Votes
Room Tips
"no tips - already sent letter and photos to hotel manager"
Read review
"Top floor had less outside noise"
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"I stayed in room 500 and it was awesome"
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"depends on what you're looking for"
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