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Holiday Inn Rochester Downtown

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Holiday Inn Rochester Downtown
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48 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Rochester Downtown
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Showing 46: English reviews
Lyndonville, New York
Reviewed 19 October 2016 via mobile

We booked a room here cuz we had a concert at rochester auditorium theater and it seemed pretty close. It was a great stay. The room was very clean and spacious. No frig though unless you paid extra. Don't take the nice walkway behind hotel along Genesee river...some shady characters hanging out there. But we walked to a wonderful Italian...

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Helpful?
Thank Kim B
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Dear Kim B, Thank you so much for your 5 Star review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again the next time you are in Rochester for a concert or show! Sincerely, Joanne...

London, United Kingdom
Reviewed 18 October 2016

Booked this hotel on the 16July for a conference commencing on the 17th October - nice and convenient to the conference centre. Received confirmation - all booked chech in 17October for five nights . Credit card details taken - all seemed efficient and correct Flew in from London , taxi from airport to hotel - bit of a drive but...

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2Thank Carricklad
Joanne M, General Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Carricklad, The Holiday Inn Rochester Downtown is very sorry for the unfortunate situation you experience trying to check-in at the hotel. The hotel had been chosen as one of the host sites for the convention you mentioned in your recent post. As a contracted hotel for this convention it was agreed that all convention attendees were to make all...

Ottawa
Reviewed 13 September 2016 via mobile

The staff made this hotel always polite and quick to help with directions and very accomodating. The room was clean the hotel was clean and the location was great. The beds were comfy!!!!! Had a great weekend at this hotel.

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Helpful?
Thank Jeff J
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for your 5 Star review of the Holiday Inn Rochester Downtown. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again so we may continue to exceed your expectations Sincerely, Joanne G Director of Sales

Reviewed 13 September 2016

I was there for 3 nights. I didn't spend much time in my room becasue of other things going on, but, the room itself was nice. Fridge, micro wave and large flat screen tv. The restaurant was good. They also had a room for banquets, large meetings, etc. It was on the banks of the Genesee River. The front desk...

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Helpful?
Thank Harold R
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for your 5 Star review of the Holiday Inn Rochester Downtown. We are pleased to hear you enjoyed your stay with us. I will share your feedback with our staff. We are glad you were able to enjoy the fridge, microwave and view of the Genesee River. We hope you will visit us again so we...

Cincinnati, Ohio
Reviewed 31 July 2016 via mobile

The elevators worked extremely well. Also the best hairdryer in a hotel. Food was just okay. Bartenders were very nice and accomadating. Not much going on downtown after 11pm. Easy walk to the ballpark.

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Thank Laura H
Reviewed 26 July 2016

Lannell is a rock star!!! We came up to Rochester to visit with family and stayed at the Holiday Inn while we were here and were spoiled rotten by the front desk. Lannell went above and beyond to meet our family's needs. All of our interactions with the staff were great and the view from our room was beautiful. Thank...

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Thank ScottandKelly D
A TripAdvisor Member
1 review
Reviewed 23 July 2016 via mobile

We stayed 3 nights. Older hotel that had been nicely upgraded. A bit noisy with doors shutting through the night. Refrigerator door was not level so door could not be easily opened. Electrical cords for tv, microwave and fridge were all plugged in to a surge protector that was hanging from fridge. Daily room service was just "ok". Front desk...

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Helpful?
Thank A TripAdvisor Member
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. As we continue to renovate the Holiday Inn Rochester Downtown hotel, many of the issues you experience have already been address or are being addressed. We value your comments and welcome the opportunity to serve you again. Sincerely, Joanne G. Director of Sales INSERT JOB TITLE

Mississauga, Canada
Reviewed 27 June 2016

Just visited Rochester for the first time. Attended their jazz festival. Lots of musicians staying at the Holiday Inn Rochester Downtown. Overall, an enjoyable stay. Hotel average. Nothing outstanding. A bit tired and in need of some refreshing. I could do without the gold/brown carpeting. Gross! Staff at the front desk are super friendly and helpful. Really on top of...

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Helpful?
Thank Tracy S
IHGService, Guest Relations Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Tracy S, I appreciate your post regarding your recent stay at our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. Thank you for recognizing our hotel staff and the customer service they delivered. It is good to know that you found our...

Forestville, Maryland, USA
Reviewed 9 June 2016

I've been to a lot of Holiday Inns in my past but the hospitality at this hotel, I'm putting at the top of my list. I was very impressed BEFORE I even walked in the door. I called the catering department and spoke to Patti Smith, who was able to answer all of my questions even though she was not...

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Helpful?
1Thank spachick
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for your 5 Star review of our hotel. I am pleased to hear you enjoyed your stay with us and will be sharing your comments with Pat Smith, Rodney, their supervisors and the rest of our staff. It's something our staff takes great pride in, so we value your feedback. We look forward to your next visit...

Reviewed 8 June 2016 via mobile

Stayed at this hotel for business and was extremely impressed. Newly renovated and great service. My bar tender Monica Bush was amazing and made my stay a memorable one. She was professional, friendly and provided prompt service. I will stay here in the future because of the level of service she provided.

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1Thank bailey020202
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for your review of our hotel and comment regarding Monica, one of bartenders! We are pleased to hear you enjoyed your stay with us and will share your feedback with Monica and her supervisor.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanne...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Rochester Downtown recently completed $5+ million dollar renovations in our Guest Rooms, Meeting Space/Ballrooms, Fitness Center and Seasonal pool. We are a full service hotel in the heart of downtown , excellent customer service and competitive prices. The hotel features both King Bed and rooms with two Queen beds as well as spacious 1 bedroom executive rooms. Many guests rooms overlook the Genesee River. Our full service restaurants-River Club and State Street Bar & Grill provide our guests with delicious breakfast and dinner. ... more   less 

Additional Information about Holiday Inn Rochester Downtown

Address: 70 State St, Rochester, NY 14614-1359
Region: United States > New York > Finger Lakes > Rochester
Price Range: ₹ 6,412 - ₹ 10,913 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Rochester Downtown 3.5*
Number of rooms: 217
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Rochester Downtown staff and other travellers.
1 question
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Alexandria, Virginia
4 months ago

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Questions? Get answers from Holiday Inn Rochester Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The place is huge! The staff is great and they have a live and let live attitude. Just great.”
 of 5 bubbles davidhM6084MW, 21 Dec 2016 | Read review
“Not sure because we only stayed one night.”
 of 5 bubbles dawns661, 17 Nov 2016 | Read review
“Book elsewhere, other hotels will honour your booking”
 of 5 bubbles Carricklad, 17 Oct 2016 | Read review
“I don't know, I've been in other rooms over the past 10 years and I can't say that one room is better than another.”
 of 5 bubbles 966haroldr, 12 Sep 2016 | Read review
“If you have a family and you want to spread out, I would consider the executive suites.”
 of 5 bubbles 928tracys, 27 Jun 2016 | Read review
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