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Hilton Garden Inn Rochester/University & Medical Center

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Traveller (42)
Room & Suite (23)
Dining (13)
Overview
  • Excellent73%
  • Very good19%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Hilton Garden Inn Rochester/University & Medical Center
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Rochester/University & Medical Center
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (457)
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Traveller rating
323
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323
89
30
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All reviewsinsomnia cookiesstrong memorial hospitalgrappa restaurantmedical schoolwalking distancegreat hotelrochester universityperfect locationperfect stayhighland parkparking garagerestaurants and shopscomfortable roomseasy accessshort driveclean hotelfitness room
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1 - 5 of 453 reviews
Reviewed 3 days ago

Newer hotel (3yrs) w/ great Hilton service, but... Walls are thin and I could hear the family next door late into the night. Plumbing pipes seem to be right in the wall by the bed. I could hear every single flush of water from the...More

Thank Kevin L
Response from Don S, General Manager at Hilton Garden Inn Rochester/University & Medical CenterResponded 2 days ago

Dear Kevin L, Thank you for your feedback. I appreciate the fine service and food commentary. Had we know that your room was not suitable for your relaxation, we would have been glad to move you to a room that better suited your needs. I...More

Hotel's Favourite
Reviewed 4 weeks ago

We chose this hotel because of its close proximity to the University of Rochester. It's a 3 minute drive to Admissions or a 15 minute walk. There are plenty of restaurants and the University Bookstore is close to the hotel. This Hilton Garden was excellent....More

Thank janea8
Response from Don S, General Manager at Hilton Garden Inn Rochester/University & Medical CenterResponded 4 weeks ago

Dear Janea8, Thank you for your wonderful review. I'm so glad that you enjoyed your stay and everything was in perfect order for you. We look forward to serving you in the future!

Reviewed 6 days ago

Stayed here for several nights while a family member was receiving treatment at Strong Memorial which is adjacent to the hotel. This is a fairly new hotel. We had a two queen bed room which was quite large and most comfortable. A writing desk, wing...More

Thank backpacker31
Reviewed 2 weeks ago

The mattresses are hard and uncomfortable. They need to offer cotton blankets in the closets for those who don't like the heavy comforter's to sleep with. They limit the air-conditioner to 65 degrees threshold so if you like it cold you won't be able to...More

Review collected in partnership with Hilton Garden Inn
Thank Michael J
Response from Don S, General Manager at Hilton Garden Inn Rochester/University & Medical CenterResponded 2 weeks ago

Dear Michael J, I am sorry that you did not find our accommodations to your liking. We strive to make sure all of our guests are happy and comfortable, and in this case we fell short of that goal and for that I deeply apologize....More

Reviewed 2 weeks ago

The hotel is in a perfect location. There were restaurants close by, stores close by. Was easy travel distance to downtown Rochester. the staff was super friendly. My husband was stuck in an elevator downtown in a building not affiliated with the hotel and the...More

Review collected in partnership with Hilton Garden Inn
Thank janhutchinson6
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 171 - US$ 297 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 171 - US$ 297 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (42)
Room & Suite (23)
Dining (13)
Pool & Beach (1)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
lostinatlanta
7 March 2018|
Answer
Response from nancypN8172VG | Reviewed this property |
I stayed in a room with king size bed. It was a nice room and had a love seat as well.
0
Votes
Asta Z
12 August 2017|
AnswerShow all 3 answers
Response from | Reviewed this property |
It's closer to U of R and about a 10 minute drive from RIT.
1
Vote
csaBoston
31 July 2017|
AnswerShow all 4 answers
Response from homer4103 | Reviewed this property |
Yes, there is!
0
Votes
Room Tips
"Rooms on the top floor, parking lot side, will be the quietest."
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"5th (top) floor was very quiet"
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"The hotel was very quiet. We were in 534, which was at the end of the hallway."
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"Check out the hotel restaurant"
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