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Hilton Garden Inn Rochester Downtown

Hotel website
Traveller (43)
Room & Suite (30)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Featuring an impressive lobby, a central arboretum and an enclosed glass atrium from basement to ceiling, the beautiful Hilton Garden Inn Rochester Downtown hotel boasts a prime location in the heart of downtown Rochester, NY. We are just a short walk from the Rochester Riverside Convention Center and offer easy access to Rochester attractions including the Strong National Museum of Play. All of the inviting guest rooms and suites at this hotel in downtown Rochester, New York, feature complimentary WiFi, an ergonomic desk, a coffee maker, a microwave and a refrigerator. Stay productive in the complimentary 24-hour business center and plan a meeting or intimate wedding reception at this hotel in downtown Rochester, NY, with a board room, two flexible function spaces, a ballroom and creative onsite catering. Enjoy a delicious buffet breakfast in The Garden Grille and savor cocktails, local wines and grilled specialties in the relaxed and stylish Drifters LB. Buy snacks and sundries in the 24-hour Pavilion Pantry(R) or order something from our evening room service menu. Energize with contemporary cardio equipment in the complimentary 24-hour fitness center and swim in the heated indoor pool.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Centrally Located
Charming
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Double Points, Every Stay
Hotel deals
Location
Full view
98Great for walkers
Grade: 98 out of 100
186Restaurantswithin 0.5 km
48Attractionswithin 0.5 km
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 134 - US$ 256 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 134 - US$ 256 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Reviews & more
556Reviews
68Photos
16Q+A
32Room tips
Traveller rating
  • 367
  • 131
  • 39
  • 9
  • 10
Time of year
Traveller type
Language
  • Filter
  • English
Show reviews that mention
My family of 3 was visiting Rochester for an event at the Blue Cross Arena. We chose this hotel because it was close to the arena and the Strong Museum, as we wanted to be able to walk instead of worrying about driving and parking. Check-in was fast and easy, the front desk atten
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Response from EmmaO1856, Manager at Hilton Garden Inn Rochester Downtown
Responded 1 week ago
Hello Colby R, Thank you for sharing your words with us. We will be touching base with the restaurant, to ensure that this does not happen again. I am sorry that you were not able to enjoy room service. I am happy to see that you were able to enjoy the parking and walking to your events. Next time you are here please feel free to reach out to myself or our general manager for a complimentary drink at the bar and appetizer. Thank you for taking the time to let us know, so we can improve our service. Sincerely, Emma O..
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We chose this hotel based on location/ convenience. We were attending an event at Blue Cross Arena and found the hotel to be a great choice. Upon arrival , Vince and the other staff really made us feel welcome. He was friendly and very helpful. They informed us that we could use
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Response from EmmaO1856, Manager at Hilton Garden Inn Rochester Downtown
Responded 1 week ago
Hello Missbuffalo, I am so happy to hear that Vince was so helpful! He is a vital part of our team here at the Garden Inn. I am glad you were able to enjoy the complimentary shuttle service as well as the pool. They are great amenities offered by the hotel. Thank you for sharing such a wonderful review with us. We look forward to your next stay with us!
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Staff in restaurant was OK but the chicken was awesome. Room needed vacuuming and someone came in and took of that . My room was spacious and the lobby really nice. The front desk folks were ok too. No other issue than crumbs in bed and on floor
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Review collected in partnership with Hilton Garden Inn
Response from EmmaO1856, Manager at Hilton Garden Inn Rochester Downtown
Responded 1 week ago
Hello 916gwendolynw, I am happy to hear that the chicken was awesome. Drifters is a wonderful restaurant conveniently located inside the hotel. I am sorry that the room was not vacuumed when you arrived. I will be sure to speak to the housekeeping staff to ensure this does not happen again. I am glad the staff was able to resolve the issue faced in such a timely manner. It is through honest reviews such as this one that we are able to better improve the service that we provide, so thank you for your honest words. We appreciate you taking the time to give us a review and we look forward to your next stay with us. Sincerely, Emma O Rooms Division Manager.
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The Hilton Garden Inn was extremely convenient and located right downtown. I was able to walk to the convention center almost without going outside (30 seconds outside, max). Room was nice and bog, and everything was accessible and convenient.
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Review collected in partnership with Hilton Garden Inn
Response from EmmaO1856, Manager at Hilton Garden Inn Rochester Downtown
Responded 1 week ago
Hello Odyssey26121338070, Thank you for taking the time to give our property such a wonderful review. I am happy that our accommodations made your commute so easy to the convention center. I will be sure to share your words with the staff. We look forward to your next stay with us. Sincerely, Emma O. Rooms Division Manager
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The room was very spacious and provided all my needs. Very clean hotel with great restaurant and bar attached. The bar has a well-rounded selection of drinks and cater to to-go items appropriately. Will be back.
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Review collected in partnership with Hilton Garden Inn
Response from EmmaO1856, Manager at Hilton Garden Inn Rochester Downtown
Responded 1 week ago
Hello Clay N. I am happy to hear that you were able to enjoy Drifters while staying here with us. Their great drinks and delicious food are a wonderful addition to our hotel. I am also happy that you enjoyed our spacious rooms. We look forward to your next stay with us! Sincerely, Emma O Rooms Division Manager
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Previous
I was wondering if anyone has walked from the hotel to the blue cross arena and what your experience was like. Coming to town in the middle of winter so we want to be prepared if it's a long cold walk. Also any advice on parking
The Hilton Garden Inn offers parking at the South Ave garage. Starting December 1st we charge $10 a day for parking. We also provide a complimentary hotel Shuttle that can take you and pick you up if available. They run from 6am-10pm. If you would like to walk it is a 5 minute walk just two streets over. They have sidewalks people can walk in that are often clean. Thank you for choosing the Hilton Garden Inn. We look forward to your stay with us. -Emma O. Rooms Division Manager
0 votes
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Is it possible for non hotel guest to pay a small fee to use the hotel pool for a few hours?
That I cannot accurately answer as I was at a conference and had no time to entertain use of the pool. Sorry
0 votes
I am considering coming up this winter to take in a concert at the Eastman School of Music. Would you consider this a safe area for walking back to the hotel at night after the performance? Yeah, I know it will be cold :-)
Yes yes yes I walked/ran to the YMCA every day. And had box seats at events in the main hall. I walked to all events (wearing a suit). I loved the area. So much history. Jeff
1 vote
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Has anyone attended the New Years Eve Party and can tell me what was on the dinner menu? I am a particular eater and eat zero seafood and I am worried the menu will be Seafood dominate. I talked to the hotel and they won't tell any specifics.
Hello Kita, Chef is finalizing the menu this afternoon. There will be a great variety of items on the menu including Prime Rib, Seafood, most likely a chicken dish, vegetarian options, many different side dishes, salads and desserts. If you call this later this afternoon we should have a detailed menu. We are 75% sold at this point and anticipate selling out by the weekend. Happy Holidays, Vina Platania Director of Sales and Marketing
0 votes
I have a question about the layout of the suites (either Junior or Deluxe); is there a completely separate bedroom with a door, or just some sort of partition?
Hi Alli701, Our deluxe, and business suites have doors separating the bedroom from the living room. In the junior suites, there is no door but there is a partition. Should you have any further questions, please do not hesitate to reach out to me directly. Thank you! Sincerely, Mitch DeMeyer 585-232-5000
0 votes
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Previous
"The corner rooms are really nice!"
"Hard to say with the construction across the street."
"206 faces a wall."
"3rd floor odd numbers face the street even numbers face the atrium"
"My best tip would be not to stay here."
Previous
PRICE RANGE
US$ 135 - US$ 255 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkFinger LakesRochester
NUMBER OF ROOMS
106
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