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Mercury Grand Hotel

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180 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

Food is horrible travelling through we ordered room service for a full 3 course meal we got cold food uncooked congilled chilli. One word disgusting £75 later we tossed the trays out side the door Not only did the Maitre D deliver to make sure he got a signature he was accompanied by 3 training (assumption) members of staff, how... More 

Helpful?
Thank Sandra S
2 reviews
Reviewed 11 October 2016

Staying here was an act of desperation as everything else nearby was booked. Should have stayed in my car. Turns out my car was cleaner and more comfortable than this joint, in far better conditon, and not in what appears to be a permanent state of repair.

Helpful?
Thank Rich E
1 review
Reviewed 25 September 2016 via mobile

Place has potential. Upgrade very much needed. Rooms are large enough for refrigerator and microwave. There is a bar and restaurant on premises that are both closed. Banquet facilities could be used for multiple events. Get rid of the tube televisions and get flat screens. I believe with a complete overhaul this hotel can compete with the Marriott, Hilton, Holiday... More 

Helpful?
Thank Jonathan G
Torrance, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2016 via mobile

Very poorly maintained. Looks like a construction zone at the front exterior of the hotel. Wallpaper is peeling. TV is at least 30 yrs old....hotel smells moldy (like there was flooding at some point). You have seen the best pictures of the hotel on their website. Hotel needs an overhaul.

Helpful?
1 Thank Mary M
Central Vermont
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 6 September 2016

I'm sure your parents told you, "If you can't say something good about it, don't say anything. "The place is being renovated(maybe). It's not near any part of the heart (if there is one) of historic Poughkeepsie. So I'm not saying anything.

Helpful?
1 Thank JohnRCentralVermont
Warwick, Rhode Island
1 review
Reviewed 15 August 2016 via mobile

Stayed for 1 night,would NEVER go again. Wallpaper was dirty and peeling, tv had no remote or volume, toilet was wobbly, room had odd odor, had a nonsmoking room yet there was burn holes in blankets. Would NOT recommend it to anyone. NOT 3 stars, more like 1.

Helpful?
Thank gina_r1230
New York City, New York
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 July 2016

Booked this through Expedia's blind purchase of 3-Star Hotel in Poughkeepsie. Expedia categorized 3-Star Hotels quality as Holiday Inn or Doubletree. I am more upset with Expedia's categorizing the Hotel as 3-Stars because that description set me up for disappointment. This is a 2-star hotel. How the Hotel fell short of a 3-star quality-- (1) there are no elevators; (2)... More 

Helpful?
2 Thank ClaireLight888
Paris, France
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2016 via mobile

We almost canceled our reservation after reading the bad reviews, but the hotel was in a convenient location and a good price, so we went. Lucky at the reception desk was charming and helpful checking us in. The lobby was nicely designed and there were photos about FDR and handsome shelves of books along the main hall. Our hall was... More 

Helpful?
Thank esarles5
Hartford, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 July 2016 via mobile

Dirty,smelly .....more like a cheap motel. Please stay away...they are much better hotels in the same area. They are also remodeling. Ruined my get away with the wife. There is nothing positive I can say about this place. Horribly .....Stay away

Helpful?
4 Thank amerced11
Hawaii
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 July 2016

First off, the MOTEL (not hotel) does not have an elevator so be prepared to lug all of your luggage up flights of stairs. Staff was smoking behind the counter and there is a horrible smell throughout the hotel the minute you enter. My entire suitcase smelled for the rest of our vacation from one night at this hotel! First... More 

Helpful?
5 Thank RobKeri2

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Mercury Grand Hotel

Address: 2170 South Rd, Rt. 9, Poughkeepsie, NY 12601 (Formerly formerly Clarion Hotel )
Region: United States > New York > Poughkeepsie
Price Range: ₹ 6,000 - ₹ 10,569 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercury Grand Hotel 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Poughkeepsie
Best Western Poughkeepsie
Poughkeepsie Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Mercury Grand Hotel staff and other travellers.
1 question
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Sag Harbor, New York

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Questions? Get answers from Mercury Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room some place else are probably better”
 of 5 bubbles JohnRCentralVermont, 5 Sep 2016 | Read review
“Ask for a room that face the parking lot.”
 of 5 bubbles ClaireLight888, 18 Jul 2016 | Read review
“No elevators so request ground floor if you don't want to lug your luggage up flights of stairs”
  • Ceiling in bathroom
  • Rust in bath tub
  • Tube tv, no remote, hotel advertises flat screen tv
 of 5 bubbles RobKeri2, 5 Jul 2016 | Read review
“don't - wifi was slow as Heinz Tomato Catsup.”
 of 5 bubbles OneJollyFriar, 26 Oct 2015 | Read review
“sleep in your car rather than in this hotel”
  • broken drapes
 of 5 bubbles Queen_Mother54, 21 Oct 2015 | Read review
5 of 5
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