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Holiday Inn Plattsburgh

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197 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Syracuse, New York
Level Contributor
13 reviews
7 hotel reviews
Reviewed 2 weeks ago

While the hotel staff are friendly and helping, they need to crack down on the partying going on at the hotel. They do a lot of business with construction companies who stay there and proceed to party in the parking lot. I do not like this and the mess every morning is gross.

Thank lady_knight1670
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Dear guest Thank you for taking the time to write us a review of your recent stay. We are sorry to hear that you had an unpleasant experience due to the noise caused by construction workers.. Guest satisfaction is our top priority and we are committed to give our best so all guests enjoy their stay. One of our team... More 

Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 October 2016

First, this hotel is a bit hard to get to. If you follow Waze, be aware traveling from the south, it will take you too far north on the Interstate and you will have to circle back. The road into the hotel is just before the entrance onto the interstate on the north side. We arrived to be told that... More 

Thank Jjjjam
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

We always want to make sure our guests are as comfortable as possible and truly enjoy their stay. I'm very sorry to read that you left us feeling underwhelmed. I can assure you that we take response seriously and I'm sorry that didn't shine through for you. We're always looking for ways to improve, so I appreciate your candid feedback.... More 

Level Contributor
108 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 22 September 2016

We stayed at this HI for two nights on our trip around the north eastern states. It is located just off Route 3 surrounded by restaurants, supermarkets and other hotels so I imagine competition is fierce. On the positive side the parking is free and extensive. Check in was friendly and efficient, all the front desk staff we came across... More 

Thank jgatsby
Atlanta, Georgia
Level Contributor
82 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 28 August 2016

Very large room with table and 2 chairs, small bathroom. Mirror door covering closet was flimsy...had to open it carefully. Beds comfortable and looked like room had been partially done over, but lacked any final touches. Elevator had rug remnant on floor but walls were banged up. Room doors also showed wear and tear. Whole hotel gave us the feeling... More 

Thank Eileen M
IHGService, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Dear Eileen M, We appreciate you taking the time to write a review of our hotel and for choosing to stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. I am happy to read you liked our convenient hotel location, large rooms... More 

2 reviews
Reviewed 24 August 2016

We enjoy the Holiday Inn Plattsburgh for our winter "staycations" or if family comes into town for the weekend, we enjoy the clean rooms and the amenities for the reasonable price. We like the restaurant/bar in the evening and the complimentary breakfast in the mornings. Of course, the pool/hot tub area is our favorite spot. There is a fitness area... More 

Thank Crystal S
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 August 2016

Stayed for a night a couple of weeks ago. Wished we hadn't. Started off okay - the lady on the reception desk was very friendly and nice and the reception area looked ok. The room though was a little bit dank, and the small window does not let a lot of light in. Our room was next to the elevator,... More 

Thank neilhd
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for choosing our hotel during your time in Plattsburgh, our Guest satisfaction is our priority, so we are disappointed to hear that you were not satisfied with your stay. We do appreciate your feedback, it gives us an opportunity to make improvements wherever we can. We are working on upgrading our elevator system and we were at full... More 

Travellers are raving about these Plattsburgh hotels

Watertown, New York
Level Contributor
118 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 14 August 2016

Location, size of the rooms, and clean was at its best. A small bar downstairs, a workout room, dining room, entertainment area for kids and adults with pizza parties (lol) the staff let us entertain them. I would go back here in a heart beat

Thank Susie M
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for sharing your experience with us. We're glad you enjoyed your stay and look forward to hosting you again in the future! More 

Ottawa, Canada
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 August 2016

I booked this Hotel because it bore the name Holiday Inn, however, it did not deliver the expectations, once you go beyond the lobby you will notice the renovation job was not all that successful especially by the elevator, the room condition was below average and the surprise was a dried up piece of bacon on the bed from the... More 

Thank KanatianTraveller
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

We appreciate you sharing your feedback with us. Our Guest satisfaction is our priority, so we are sorry that you were not happy with your stay. We do appreciate your loyalty to our brand, so we do hope you do choose to stay with us again in the future. More 

Saratoga Springs, New York
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 August 2016

This hotel is clearly very old. The ancient elevator is slow as dirt. As a business traveler, I usually base my review on the fitness equipment. They did have newer weights which is nice but the elliptical/treadmills are 10+ years old and barely functioning. They need to be upgraded ASAP before I will come back to this hotel.

Thank five1three
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for taking the time to share your feedback with us. We are sorry that our fitness center did not live up to your expectations. We are currently working on getting some newer equipment. We hope you choose to stay with us again in the future! More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 29 July 2016

This hotel has a nice location, which is close to the mall. The Lobby is awesome and has a nice look for the hotel. The room is very nice, and well layed out. The furniture in the room seemed new. I slept on a bed that was really soft. The pillows were great too. The staff was super friendly and... More 

Thank Johnny C
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this review

Thank you for taking the time to share your feedback with us! We are pleased to hear that your stay was enjoyable. We look forward to your return. More 

41 photos of this hotel

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Room/Suite (4)
Hotel & Grounds (1)
Business Centre/Function Rooms (1)
Other (6)

Management photos: Courtesy of the property manager

All Management Photos (29)
Hotel & Grounds (6)
Room/Suite (8)
Pool/Beach Area (2)
Bathroom (4)
Business Centre/Function Rooms (1)
Dining (2)
Other (6)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Restaurant
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Relax in splendor at the foot of the Adirondack Mountains-wander through a city with a historical background-then tour beautiful Lake Champlain. The Holiday Inn Hotel Plattsburgh is conveniently located at the intersection of I-87 and Route 3 at Exit 37. The Plattsburgh Holiday Inn hasWireless and Wired Internet connections, new beds and pillows, and a comfortable, home-like atmosphere, we are proud to say that we have the finest property of all the Plattsburgh Hotels. We are minutes away from many local businesses and just a short drive to all area attractions. Lake Champlain, Ausable Chasm, and CVPH (Champlain Valley Physicians Hospital) are just some of the locations that are minutes away. Also, Burlington, VT is just an hour from our entrance. We are also just 1 hour from Lake Placid, the Olympic Center, and for skiing, the internationally famous Whiteface Mountain. The Canadian Border is only 25 minutes away and Montreal, QC is an hour from our I-87 exit. During the summer, there are several professional and amateur Plattsburgh Fishing Tournaments that take place right on Lake Champlain. Whatever your reason for coming-business or pleasure-let our friendly and professional staff at the Plattsburgh Holiday Inn show you the North Country's famous hospitality. ... more   less 

Additional Information about Holiday Inn Plattsburgh

Address: 412 Route 3, Plattsburgh, NY 12901
Region: United States > New York > Plattsburgh
Price Range: ₹ 8,020 - ₹ 11,516 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Plattsburgh 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Holiday Inn Plattsburgh Hotel Plattsburgh
Plattsburgh Holiday Inn
Hotel Style:
#2 Green Hotel in Plattsburgh
#6 Business Hotel in Plattsburgh
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Plattsburgh staff and other travellers.
4 questions
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See all questions (4)

Questions? Get answers from Holiday Inn Plattsburgh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back away from the elevator”
 of 5 bubbles jgatsby, 21 Sep 2016 | Read review
“Check the room out first before settling in”
 of 5 bubbles EileenM715, 28 Aug 2016 | Read review
“If you absolutely have to stay here make sure you get a room far from the elevator.”
 of 5 bubbles neilhd, 18 Aug 2016 | Read review
“I would pay a bit more and stay elsewhere”
 of 5 bubbles KanatianTraveller, 2 Aug 2016 | Read review
“All rooms are good.”
 of 5 bubbles johnnyc913, 29 Jul 2016 | Read review
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