I am very pleased with my recent stay at the La Quinta. I was specifically impressed with the people who work here and the extra mile they went to make my stay pleasant. Kevin, the charming manager always greeted me with a smile and made me feel like I was the only guest there. Devon, not sure if I’m spelling his name right- was able to help me get into my room because I lost my key- he was very polite and helpful. I would come back here again and recommend this hotel to anyone who wants a clean, warm and inviting atmosphere, while not breaking the bank to do so!
This motel was extremely clean and the staff was wonderful. But my favorite was the complementary breakfast that had a huge variety including fresh croissants and muffins , fruit and even fresh blueberries for the waffles!
This was by far the best hotel stay that we have had in the post covid era. Every staff member went above and beyond to make us feel comfortable. My team of guys travels all around the county and we have never met a hotel staff so helpful. Entire housekeeping team was working together cleaning up the building. Kudos to them. Beds were extremely comfortable and the maintenance staff was frequently seen throughout the building working on upkeep. From the GM Kevin, down to all of the housekeeping staff, every person we met was simply delightful. We will now only stay at the La Quinta when we are in Plattsburgh because of them.
I booked this trip through a 3rd party booking site. The hotel's free cancellation window was 2 days before the day we were going to leave. My child became ill and was sent home from school 1 day before we were going to leave. The day of the trip I waited until the afternoon to see if he would improve and then made the decision to cancel. I contacted the booking site to cancel and was informed I would be charged for one night as a penalty. I explained the circumstances and they reached out to the hotel on my behalf to see if they would waive the penalty and the booking site agent came back and said they would waive it - HUGE relief right? NOPE! I contacted the hotel the following Wednesday to check on the status of the refund and they informed me that it is something they would not have said. The hotel employee I spoke to (Kevin) said he would look into it further and to call back in a couple of days. I called back on a Friday, Kevin told me he did not have an opportunity to look into it further and to call back on Monday and then hung up. I received an email update on Saturday from the booking site which read that the hotel was sticking to their cancellation policy. If I look at this experience as glass half full then I got off cheap. It cost me $200 and I never have to deal with anything under the Wyndham umbrella or its employees ever again. Hopefully this review will serve as a warning and you can avoid the same aggravation that my family and I experienced.…
Upon arriving at this hotel, the exterior was unkempt and it felt like you were entering not a hotel but a residential/apartment, Section 8 housing, replicating a 1970s bar where everyone hangs outside smoking. One person was actually sitting in a lounge chair blocking the entrance. I was shocked and immediately demanded a cancellation of my reservation. I couldn't even imagine what the rooms would be like considering how deplorable the exterior of this location was. WHAT A SHAME! I've stayed at LaQuinta's before and never experienced this before. AVOID!!!!
Sean checked us in..awesome young man! Michael was there for our every whim! Great breakfast in am. Housekeeping was very thorough! Cleanest place I've ever stayed! Pool and Hot tub very clean. Towels provided..just a great place!
We stayed for two nights the rooms are not clean there was a wierd odor in it, the toilet seat was broken The tub wasn’t cleaned we are very dissapointed with our stay and would not recommend this hotel to anyone I have stayed in other places in plattsburgh and this property needs an upgrade the rooms are very old and have a wierd smell
For the price The service is excellent they really take care that the clients is satisfied the rooms are clean hotel is well situated they have a nice little wellness center pool and a jacuzzi. The Breakfast was amazing and fresh great all in all place less expensive and great service .
I travel quite a bit and have stayed in my share of hotels. Work draws me to Plattsburgh so I've had my share of stays in the pretty good hotels in the area. La Quinta Inn & Suites by Wyndham Plattsburgh tops my list! Clean, quiet place with great amenities. The Hotel Manager and his staff are extremely sociable and down to earth with a one of the family vibe to visitors. I now stay here on a regular basis when I'm in town and wouldn't hesitate to send family and friends here with their trustworthy staff.
Whenever we travel to Plattsburgh, we always stay at the La Quinta Inn and Suites. We know that there are plenty of choices in Plattsburgh. The reason why we always choose the La Quinta Inn and Suites is because of the value and the team that serves the property. They have everything that we need and all team members truly care about delivering the caring experience that is so hard to find in this day and age in the hospitality world.