We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hilton Garden Inn Rochester/Pittsford

Show Prices
Certificate of Excellence
GreenLeadersBronze level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hilton Garden Inn Rochester\/Pittsford
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

526 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hilton Garden Inn Rochester/Pittsford
See the most recent reviews
Showing 522: English reviews
Syracuse, United States
Reviewed 11 January 2017

I am never disappointed during my stay at this hotel. The entire team is friendly and extremely helpful. They provide the highest quality of service each and every time I stay. I would strongly recommend this hotel for anyone looking for a clean, friendly and comfortable stay.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Alexandra R
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Alex, We appreciate you taking the time to write a review of the Hilton Garden Inn Rochester Pittsford. Thank you for your kind words regarding our staff and property. We will be sure to relay your lovely review at your next staff meeting. It is our ultimate goal to exceed all of our guests expectations. Safe travels! Best Regards,...

Lansdale, United States
Reviewed 9 January 2017

The staff could not do enough for me. They were all so polite and courteous. I was also named Custom of the Day which was an awesome surprise when I walked through the entrance doors after a long drive through a snow storm. I received a bag fully of goodies. Daisy at the front desk was awesome and the bartender...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank 774bryank
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Bryan, Thank you for your kind words regarding our service, Guest of the Day program and great breakfast. We truly do take sincere interest in all of our guests. We want to get to know our guests, and will provide anything and everything to insure that our guest have a memorable stay. We hope to see you soon! Best...

Albany NY, United States
Reviewed 8 January 2017

This hotel is outstanding - terrific staff, great facility, great location. They make you feel welcome, accommodate any reasonable request, and make you feel at home. I highly recommend this hotel to anyone traveling to the Rochester, NY area.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank georgebL7352BO
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear George, On behalf of the entire team it is a true pleasure to have such wonderful guests like yourself. We feel lucky that we are your choice hotel when in Rochester and genuinely appreciate your loyalty. We will see you soon! Best Regards, Corey and the entire team!

NEW HAVEN
Reviewed 7 January 2017

There were a group of us who stayed here over New Year's Eve weekend. The staff was friendly, professional and helpful. The rooms were large, the Fitness Center in good working order and the breakfasts delicious. Location right off the highway made access easy.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank LINDA G
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

We appreciate you taking the time to write a review of the Hilton Garden Inn Rochester Pittsford. It is always such a delight to hear from a returning a guest who is completely satisfied with their stay. Thank you for your kind words, we are happy to be your home away from home hotel. We truly do take sincere interest...

New York, United States
Reviewed 4 January 2017

This hotel has a friendly staff and very nice accommodations. The lobby is elegant and the rooms are clean and spacious. The breakfast staff was also very good, and I especially liked the availability of the made-to-order omelets.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Lynn M
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Lynn, Thank you for taking the time to write about your experience with our hotel. We are so pleased to hear of your exceptional experience. It is our ultimate goal to create a wonderful experience for every guest. We look forward to having you back with us in the near future. Best Regards, Corey Dooley

Reviewed 4 January 2017

Everything here was great-the staff were the friendliest ever and the rooms were clean and spacious. We had a reservation glitch at check-in and the staff quickly resolved. We felt very much at home during our stay for a family wedding. Highly recommend!

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank julieaI7587EJ
Daisy C, Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear julieaI7587EJ, Happy New Year! Thank you very much for taking the time to share your feedback. It was such a pleasure to host your stay and I'm so glad you found our staff and accommodations welcoming. We hope to see you the next time you're in Rochester! Yours in hospitality, Daisy Chei Assistant General Manager Daisy.Chei@Hilton.com

Rochester, United States
Reviewed 4 January 2017

We had a large family group staying here because of a funeral we would be attending. The hotel manager greeted us warmly and all the staff was friendly, helpful and very accommodating to us. We did have breakfast in the hotel restaurant and the service was prompt and the food was good. We did go to the bar and the...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Q6936FBdianab
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Thank you for your kind review of your recent stay. We are pleased to hear you enjoyed our friendly and accommodating staff, breakfast and bar. We hope to see you again very soon. Best Regards, Corey Dooley

Fairport, New York
Reviewed 3 January 2017

Stayed in the first floor suite for New Years. It was very spacious, clean, and comfortable. The kids loved the warm pool. Breakfast was a buffet with delicious made to order entrees. The staff was friendly and accommodating. Would highly recommend!

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank W5754EIkens
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Thank you for your kind review . We are always pleased that a guest received great service. We appreciate that you will recommend us to everyone visiting to the area. We hope to see you again very soon.

Greenville, North Carolina
Reviewed 1 January 2017

The shower in my room has a major design flaw. The entry door to the shower is a xed glass door hinged on the wall away from the shower. In order to turn on the shower, you have to stand in the shower and get blasted with ice-cold water while you regulate the shower water temperature and wait for the...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Drjohn1943
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Dr. John, It is always disappointing to hear we have fallen short of a guests' expectation. We truly appreciate your feedback. The glass doors unfortunately, are unable to be switched to the other side because of the location of the toilet. We hope in our next renovation we can replace with sliding doors. Until then we would like to...

Pittsford, New York
Reviewed 30 December 2016

Found dirty coffee cups on the floor when arriving, the shower jets/sprayer did not work at all, dirty grout, the carpet was gross, lighting did not work. All of this found in the Windsor suite. However staff was nice and ready to help.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
1Thank Salvatore T
Corey D, General Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear Salvatore, I am dishearten to hear about your less than satisfactory stay with us. Your experience with us was out of the ordinary and not up to our standards. We have reached out to you to offer our 100% Satisfaction Promise for your stay. We hope you will give us another opportunity to earn your loyalty. Best Regards, Corey...

53 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (22)
Viewed
Hotel & Grounds (6)
Viewed
Family/Play Areas (2)
Viewed
Room/Suite (5)
Viewed
Bathroom (1)
Viewed
Other (8)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (8)
Viewed
Dining (4)
Viewed
Business Centre/Function Rooms (3)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (1)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Pittsford
5.1 km away
The Del Monte Lodge Renaissance Rochester Hotel & Spa
8.5 km away
Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
6.4 km away
BEST WESTERN PLUS Victor Inn & Suites
Show Prices
Show Prices
Show Prices
4.9 km away
Hampton Inn & Suites Rochester/Victor
5.7 km away
Homewood Suites Rochester - Victor
12.1 km away
Hampton Inn & Suites Rochester / Henrietta
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 

Additional Information about Hilton Garden Inn Rochester/Pittsford

Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Region: United States > New York > Finger Lakes > Pittsford
Price Range: ₹ 7,643 - ₹ 13,020 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, Hotels.com, Orbitz, Hotwire, Priceline, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Rochester/Pittsford reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Rochester/Pittsford staff and other travellers.
5 questions
Ask a question
Wolverhampton, United Kingdom
9 months ago
Dayton, Ohio
over a year ago

See all questions (5)

Questions? Get answers from Hilton Garden Inn Rochester/Pittsford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor slightly away elevator”
joannv842, 23 Feb 2017 | Read review
“Third floor is relatively quiet. Rooms in the 330s are away from elevators.”
Hotel_Hank, 7 Dec 2016 | Read review
“Odd number rooms face away from the interstate and are very quiet.”
golftravel_11, 5 Dec 2016 | Read review
“If not traveling with kids, go for a top floor. Hotel is popular with kids sports teams, so it can be a bit loud when they are in town.”
TarheelS167, 30 Nov 2016 | Read review
“Do consider basement level, which is just below the parking area, with a view of trees and grass. Very quiet.”
micheleh918, 31 Aug 2016 | Read review
5 of 5