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Hilton Garden Inn Rochester/Pittsford

PricelineUS$ 175*
View Deal
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 189*
US$ 175*
Great Deal
US$ 181*
US$ 180*
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Hilton Garden Inn Rochester\/Pittsford
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540 Reviews from our TripAdvisor Community

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Showing 536: English reviews
Start your review of Hilton Garden Inn Rochester/Pittsford
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Pittford/Rochester NY, United States
Reviewed yesterday NEW

The staff went above and beyond the call of duty to help me with an important business matter that came up while I was staying there. Without there help it could have been disastrous, but thanks to them all went perfectly.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank terryt629
Salt Lake City, Utah
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I loved every minute of my stay here. From the moment I walked in there was nothing the staff couldn't do for me -- including a change of room as I really wanted a bathtub (after a long day of flying I longed for a nice long bath). I was told that all the king rooms (that I had reserved)...

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Helpful?
Thank viksterCa
About Hotel's Favourite Review
Daisy C, Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear viksterCA, Thank you so much for your wonderful review! I have shared your praise with our staff and we are thrilled to hear that you found every aspect of your stay enjoyable. I have updated your profile with your preference for a room with a bathtub, and your room will be stocked with Green Mountain coffee for your future...

Caldwell, New Jersey
Reviewed yesterday NEW

The hotel is in a good location just off the highway with many restaurants nearby. The rooms are spacious and clean and the staff is extremely willing to provide assistance. We will definitely return.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank L224PHmichaelm
New Orleans, Louisiana
Reviewed 3 days ago NEW

We were welcomed by a friendly staff and provided 4 bottles of water, which we very much appreciated after a long day of packing up my son's dorm room at RIT. The room was roomy, the bathroom was clean and the beds were soft and comfortable.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Maria C
Saco, ME
Reviewed 1 week ago

Nice clean facility. Great customer service. Beautiful setting. We picked the Hilton Garden in because it was close to family and the event we were attending. It also had great Trip Advisor ratings, which it earned.

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Helpful?
Thank woody754
Syracuse, New York
Reviewed 1 week ago

Our stay was very comfortable. The staff was great, room was clean and most important the bed was comfortable (pillows were not). I would recommend this hotel to anyone and would definitely stay there again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank C4948GOvictorb
Richmond, United States
Reviewed 1 week ago

You expect a level of service at a Hilton Property but this team was on the top of their game. All staff interactions were exceptional and you could tell there was a learning environment within the team. Not everyone can know everything, but I observed teaching moments handled very well. I was welcomed or greeted every time I passed through...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank danielcL9640OB
Raleigh, North Carolina
Reviewed 1 week ago

I'm from the south which is known for its hospitality, but it's got NOTHING on the staff at the Hilton Garden Inn Rochester/Pittsford. EVERYONE we encountered from front desk staff to housekeeping to servers went out of their way to inquire about our stay, make us feel welcome, and answer any questions. Such a great experience--wish I had more business...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank K7841RXamyl
Highland Mills
Reviewed 1 week ago via mobile

Hotel was clean. Staff was friendly especially daisy at check in. Rooms are big! Plenty of parking. Free cookies were delicious. Great coffee station. Waitress was friendly. Wifi was horrible - couldn't open an email or web page with it. Restaurant food was sub par and over priced. I was disappointed with the food.

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Helpful?
Thank JPM1003
Terre Haute, United States
Reviewed 1 week ago

Staff very customer care driven and makes you feel valued and well attended to in an Hilton standard experience setting. The breakfast choices can take into account vegetarian / vegans also to make this a more valuable brand.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Giri G

53 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 

Additional Information about Hilton Garden Inn Rochester/Pittsford

Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Region: United States > New York > Finger Lakes > Pittsford
Price Range: ₹ 9,267 - ₹ 15,164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hilton Hotels Direct, Hotwire, Orbitz, Travelocity, Booking.com, Priceline, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your Hilton Garden Inn Rochester/Pittsford reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Rochester/Pittsford staff and other travellers.
5 questions
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Wolverhampton, United Kingdom
10 months ago
Dayton, Ohio
over a year ago

See all questions (5)

Questions? Get answers from Hilton Garden Inn Rochester/Pittsford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Queen rooms face away from the freeway”
viksterCa, 26 Apr 2017 | Read review
“4th floor slightly away elevator”
joannv842, 23 Feb 2017 | Read review
“Third floor is relatively quiet. Rooms in the 330s are away from elevators.”
Hotel_Hank, 7 Dec 2016 | Read review
“Odd number rooms face away from the interstate and are very quiet.”
golftravel_11, 5 Dec 2016 | Read review
“If not traveling with kids, go for a top floor. Hotel is popular with kids sports teams, so it can be a bit loud when they are in town.”
TarheelS167, 30 Nov 2016 | Read review
5 of 5
Priceline
US$ 175* /night
View Deal
GardenInn.comUS$ 181
Expedia.comUS$ 180
TripAdvisorUS$ 181
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*Disclaimer
Prices are for 1 room, 2 adults
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