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Hilton Garden Inn Rochester/Pittsford

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1 room 2 adults 0 children
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Hilton Garden Inn Rochester\/Pittsford
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496 Reviews from our TripAdvisor Community

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Showing 492: English reviews
Syracuse, United States
Reviewed 6 days ago NEW

I am never disappointed during my stay at this hotel. The entire team is friendly and extremely helpful. They provide the highest quality of service each and every time I stay. I would strongly recommend this hotel for anyone looking for a clean, friendly and comfortable stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Alexandra R
long Island
HOTEL’S FAVOURITE REVIEW
Reviewed 5 October 2016

We have stayed here on multiple occasions to visit relatives. The Hilton and particularly this one is always friendly, dependable and accommodating. The rooms are nice and the hotel is quiet...even with two weddings going on while we were there.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank vacationcaptain
About Hotel's Favourite Review
Daisy C, Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear vacationcaptain, Thank you very much for your lovely comments. We truly value your loyalty to our property and we are happy to hear that you enjoy a consistently friendly and quiet stay each time! We look forward to seeing you again in the near future. Yours in hospitality, Daisy Chei Assistant General Manager Daisy.Chei@Hilton.com

Lansdale, United States
Reviewed 1 week ago

The staff could not do enough for me. They were all so polite and courteous. I was also named Custom of the Day which was an awesome surprise when I walked through the entrance doors after a long drive through a snow storm. I received a bag fully of goodies. Daisy at the front desk was awesome and the bartender...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 774bryank
Albany NY, United States
Reviewed 1 week ago

This hotel is outstanding - terrific staff, great facility, great location. They make you feel welcome, accommodate any reasonable request, and make you feel at home. I highly recommend this hotel to anyone traveling to the Rochester, NY area.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank georgebL7352BO
NEW HAVEN
Reviewed 1 week ago

There were a group of us who stayed here over New Year's Eve weekend. The staff was friendly, professional and helpful. The rooms were large, the Fitness Center in good working order and the breakfasts delicious. Location right off the highway made access easy.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank LINDA G
New York, United States
Reviewed 1 week ago

This hotel has a friendly staff and very nice accommodations. The lobby is elegant and the rooms are clean and spacious. The breakfast staff was also very good, and I especially liked the availability of the made-to-order omelets.

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Helpful?
Thank Lynn M
Reviewed 1 week ago

Everything here was great-the staff were the friendliest ever and the rooms were clean and spacious. We had a reservation glitch at check-in and the staff quickly resolved. We felt very much at home during our stay for a family wedding. Highly recommend!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank julieaI7587EJ
Daisy C, Manager at Hilton Garden Inn Rochester/Pittsford, responded to this review

Dear julieaI7587EJ, Happy New Year! Thank you very much for taking the time to share your feedback. It was such a pleasure to host your stay and I'm so glad you found our staff and accommodations welcoming. We hope to see you the next time you're in Rochester! Yours in hospitality, Daisy Chei Assistant General Manager Daisy.Chei@Hilton.com

Rochester, United States
Reviewed 1 week ago

We had a large family group staying here because of a funeral we would be attending. The hotel manager greeted us warmly and all the staff was friendly, helpful and very accommodating to us. We did have breakfast in the hotel restaurant and the service was prompt and the food was good. We did go to the bar and the...

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Thank Q6936FBdianab
Fairport, New York
Reviewed 2 weeks ago

Stayed in the first floor suite for New Years. It was very spacious, clean, and comfortable. The kids loved the warm pool. Breakfast was a buffet with delicious made to order entrees. The staff was friendly and accommodating. Would highly recommend!

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Thank W5754EIkens
Greenville, North Carolina
Reviewed 2 weeks ago

The shower in my room has a major design flaw. The entry door to the shower is a xed glass door hinged on the wall away from the shower. In order to turn on the shower, you have to stand in the shower and get blasted with ice-cold water while you regulate the shower water temperature and wait for the...

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Helpful?
Thank Drjohn1943

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Our beautiful Pittsford, NY hotel is located in Historic Bushnell's Basin, near the quaint village of Pittsford. We are far enough to escape from the city but close enough to drive into Rochester. Enjoy our cooked-to-order breakfast each morning at the Garden Grille. If you need to get work done during your stay enjoy the complimentary wireless internet and printing services in the business center. After a day of sight seeing come back and relax in your contemporary styled guest room. ... more   less 

Additional Information about Hilton Garden Inn Rochester/Pittsford

Address: 800 Pittsford Victor Rd, Pittsford, NY 14534-3940 (Formerly The Brookwood Inn)
Region: United States > New York > Finger Lakes > Pittsford
Price Range: ₹ 8,055 - ₹ 11,059 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rochester/Pittsford 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
The Brookwood Hotel Pittsford
Brookwood Hotel Pittsford
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Rochester/Pittsford staff and other travellers.
5 questions
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Wolverhampton, United Kingdom
6 months ago
Dayton, Ohio
9 months ago

See all questions (5)

Questions? Get answers from Hilton Garden Inn Rochester/Pittsford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor is relatively quiet. Rooms in the 330s are away from elevators.”
 of 5 bubbles Hotel_Hank, 7 Dec 2016 | Read review
“Odd number rooms face away from the interstate and are very quiet.”
 of 5 bubbles golftravel_11, 5 Dec 2016 | Read review
“If not traveling with kids, go for a top floor. Hotel is popular with kids sports teams, so it can be a bit loud when they are in town.”
 of 5 bubbles TarheelS167, 30 Nov 2016 | Read review
“Do consider basement level, which is just below the parking area, with a view of trees and grass. Very quiet.”
 of 5 bubbles micheleh918, 31 Aug 2016 | Read review
“Our room on the 3rd floor was set up for a person with special needs.”
 of 5 bubbles kerrysU7233ED, 24 Aug 2016 | Read review
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