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BEST WESTERN PLUS Captain's Quarters

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#2 of 10 Hotels in Oswego
Certificate of Excellence
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1 room 2 adults 0 children
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301 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Captain's Quarters
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Showing 300: English reviews
Indian Trail, North Carolina
Reviewed 1 June 2015

This would have been a 5 star stay if we had hot water. Friday night when we got back to the room none. Saturday a.m. same thing. Sunday morning ditto. Only an apology from the very friendly and apologetic desk clerk saying someone had been called again to fix the problem. No compensation or reduction of the $150.00 a night...

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Helpful?
2Thank 319MarkS319
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Please accept my sincerest apologies for the hot water issue you experienced during your stay. Each time we thought we had it repaired we were again, back at square one. I am so very sorry for the inconvenience that weekend. I would appreciate it if you would call me to discuss this issue further. 315-342-4040. Thank you. Tracey Hawthorn GM

Wellfleet, Massachusetts
Reviewed 30 May 2015

This hotel has nicely appointed rooms, very helpful and friendly staff and a nice location on the Oswego River. The beds were very comfortable and nice toiletries and very clean. There is a nice view river view and a nice breakfast with eggs and sausage, bagels, yogurt, coffee,etc... They have an extensive health club... one of the best I have...

Review collected in partnership with Best Western
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Helpful?
Thank capedaveydog
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you for taking the time to let us know about your stay with us! So glad to hear that you enjoyed our hotel. I will pass your nice comments along to our staff! Tracey Hawthorn GM

Reviewed 19 May 2015

I wanted to reserve a block of rooms for my wedding. Something that is commonly done with this hotel, due to them hosting many weddings during wedding season. I stopped in to book the block and I was told I needed an appointment. I told them I lived an hour and a half away, I was treated poorly. After I...

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Helpful?
2Thank becca t
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Rebecca, Please accept my sincere apologies for the manner in which your group was handled. I am working with our sales team to ensure this does not happen in the future. Jennifer will be handling your group going forward. We look forward to having your guests stay with us for your very special event. I assure you that we...

Constantia, New York
Reviewed 14 May 2015 via mobile

I was only here one night, but the quality, efficiency, caring and view I had from this hotel made me a definite return guest. Thank you! This should be the number one hotel in Oswego. The bathroom was clean, the bed was welcoming, and the staff was so helpful.

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Helpful?
Thank Sarahe5682
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Thank you so much for taking the time to comment on our wonderful hotel! I am so happy that you enjoyed your stay with us. We look forward to having you back! Tracey Hawthorn General Manager

Baltimore, United States
Reviewed 10 May 2015

This hotel demonstrates poor concern by ownership for providing value to the customer. Prices are significantly higher than comparable hotels within a 100 mile radius, but value is poor. I would never choose this hotel. I only stay there because my company pays for it, and it is the closest hotel to the business location I where I am traveling...

Review collected in partnership with Best Western
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Helpful?
1Thank Laurence M
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Mr. M - Thank you for taking the time to express your concerns on Trip Advisor and also for your previous comments on 11/10/14 and again on 5/10/15. I had addressed each issue and responded to you via email after receiving your comments/concerns. We are very pleased to extend a negotiated rate to employees of the company that you work...

Rochester, United States
Reviewed 29 April 2015

The Oswego Best Western rates a 10+ from me. Not only in staffing, breakfast quality and presentation, but room cleanliness and décor. Additionally, being located the river with a view of the city was delightful.

Review collected in partnership with Best Western
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Helpful?
Thank Donna S
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Donna, Thank you for taking the time to let us know how your stay was. Glad to hear that you enjoyed our beautiful hotel, the service of our staff, and the Oswego River! Hopefully you can visit us again soon! Tracey Hawthorn

East Aurora, United States
Reviewed 28 April 2015

Great comfort and convenience for both the rooms and hotel services and it's location to access all areas of the region. Staff was welcoming, friendly and the check in/check out process is quick and easy. Excellent restaurant (Alex's) associated with the hotel.

Review collected in partnership with Best Western
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Helpful?
Thank Ben H
thawthorn, General Manager at BEST WESTERN PLUS Captain's Quarters, responded to this review

Hello Ben, Thanks for your kind remarks about your recent stay with us. It always means so much to our staff to read that they are doing a great job! Glad that you made it to Alex's on the Water also! Come back soon! Tracey Hawthorn

Pennsylvania
Reviewed 16 April 2015

Nice hotel in Oswego, a bit pricy for the region, though. The room was very clean and the hotel itself was very well kept despite being a little dated. Room was well appointed including fridge with water bottles included. Breakfast was included in rate and was decent. Wifi worked well and was free. The only down side was a request...

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1Thank veffekt
Langhorne, Pennsylvania
Reviewed 29 March 2015

We stayed at the Captain's Quarters overnight during a short trip to the Lake Ontario region in late March. The hotel was very nice, quiet, clean and overall we had a fine time there. However when I told my husband what 1 night cost us he was appalled. He felt (and I agree) that it was very expensive for late...

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Helpful?
1Thank Betty D
Reviewed 20 March 2015

I could have stayed in the bed all day.. most comfortable bed I have ever slept in!! Room was spotless, bathroom great, water pressure great! I will never stay in another hotel when we come to Oswego.

Review collected in partnership with Best Western
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2Thank Z8680JEsandraa

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This riverfront Oswego, New York hotel offers breathtaking views of Oswego Harbor and Lake Ontario located less than one mile from Sunny Oswego. Nestled along the Oswego River at the estuary into Lake Ontario, the Best Western Captain's Quarters features picturesque views of the Oswego River and a friendly service-oriented staff. Guests staying at this riverfront hotel will be close to a variety of recreational activities including charter fishing and ice hockey. ... more   less 

Additional Information about BEST WESTERN PLUS Captain's Quarters

Address: 26 East First Street, Oswego, NY 13126
Region: United States > New York > Finger Lakes > Oswego
Price Range: ₹ 11,082 - ₹ 14,668 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Captain's Quarters 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Best Western Captain`s Quarters Hotel Oswego
Best Western Oswego
Oswego Best Western
Best Western Hotel Oswego
Hotel Style:
#1 Green Hotel in Oswego
#1 Family Hotel in Oswego
#2 Business Hotel in Oswego
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Captain's Quarters staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Captain's Quarters staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Shop around!”
 of 5 bubbles 82gs, 5 Sep 2016 | Read review
“"All rooms have a view of the river & harbor"”
 of 5 bubbles hjraymond, 4 Sep 2016 | Read review
“Fourth Floor, Marina side - very nice!”
 of 5 bubbles alariao, 25 Aug 2016 | Read review
“Get a river view room with a balcony”
 of 5 bubbles stangina, 5 Aug 2016 | Read review
“River view rooms can provide some interesting scenery--boats and ducks sailing by in the sunset...”
 of 5 bubbles 57pjd, 18 May 2016 | Read review
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