Great location and walking distance to downtown. Comfortable beds and pillows. Nice terrace overlooking the river. Friendly and helpful staff. The only downside was there were spider webs on the terrace. We were on the ground floor so next time I will request a room on a higher floor.
We had a river view room with a balcony (320). The room had a sprinkler system and smoke detectors for the safety conscious when staying in a higher room. The room was very quiet and warm without us turning the heat on with only 40 degree temps outside. Even though there was the remnants of a wedding at the event center there was plenty of parking. The room was spacious and spotless with comfy beds and pillows. The bathroom had a large vanity and was a shower only which we loved. Nothing I hate more than climbing over the side of a tub. There was no hair dryer that I could find nor laundry plastic bag but I'm assuming this was something to do with covid. We also had a refrigerator with a freezer which was nice for the ice packs i always bring along. I saved the best for last. They had a real breakfast buffet except for waffles. There was eggs and bacon and loads of other hot and cold breakfast foods. It was so nice not to receive a "to go" bag to start the day. I really can't say anything about the pool or fitness facilities as we arrived very late and did not use anything but the wifi which was excellent. Overall, a great stay in a beautiful location.…
An overall rating of 3.5 stars from me … staff get a 5, but cleanliness sits around a 2. Suuuuuuper lovely staff at check-in (it’s always nice to be greeted so pleasantly after a long ride to get somewhere!) and our room had wonderful river views (I think they’re all balcony rooms?). Our room was HUGE and the bathroom just as large. Loved that! We also loved the separate little kitchenette area with a proper (ie including a freezer) fridge. Despite our quiet, peaceful stay, cleanliness here left a lot to be desired: - upon arrival — and even though our room was ready for us — the housekeeping cart and two giant bags of trash were right outside our door - the phone was dirty and horribly sticky - we found used dental floss and other random items behind the bedside table 🤢 - our bathroom sink was clogged — maintenance had already gone home when we called for help, so housekeeping staff came up to sort it out; whilst they were super lovely and apologetic, it was beyond disgusting what was pulled out of the drain 🤢 - the corridor carpets were strewn with random crap/litter at all times of the day Some other negatives from our stay (though they didn’t put us off completely): - there were no power outlets or USB outlets near the bedside table — very strange! - I headed all the way down to the basement to use the gym early in the morning, but couldn’t get in because the room key reader had been ripped off the wall (I had to go all the way back upstairs and along the long corridor to enter from the other side) - there’s only one elevator at the end of the corridors and it’s suuuuuper slow - there were three of us on the booking, but our room only had two towels upon check-in Despite the lovely staff and excellent gym (the latter especially important to me when I travel) — and pleasant views! — I probably wouldn’t stay here again. Cleanliness was a serious concern and the location leaves a lot to be desired.…
My family had 2 rooms at this hotel while visiting Suny Oswego. The rooms were very clean. The view was beautiful. The staff were amazingly nice and helpful. The breakfast was delicious. The pool and the gym were also very nice. I am happy we are also booked here for our next visit to Oswego, NY.
My husband and I stayed here during a recent cross-country driving trip. All rooms overlook the river, and staff was friendly and accommodating. Both guest and traffic noise were non-existent, the rooms were clean, and the beds very comfortable. The first room we were assigned had an air conditioner that rattled loudly; however, when we notified the front desk, we were immediately reassigned and there were no further problems. The rooms are definitely well-used, but overall, it was a good stay, and I would stay again.
Clean, perfectly located, great breakfast, live music outside at restaurant, what more could you ask for. Mid week pricing very reasonable, expect high end $ on weekends which is to be expected. Girls at checking made me some well brewed coffee and were very pleasant. Do yourself a favor and get a balcony with lake view soooo relaxing.
Hotel location is great! Clean and quiet. Beautiful view of the river. We had an emergency @ home and had to leave early. Staff was very kind and considerate. We will be back possibly later in June or July.
This hotel used to be a beautiful, lovely, enjoyable place to stay…….. it was by all accounts “the cats meow”! I’m hoping that after reading this they complete multiple repairs and updates to bring this hotel back to where it should be. It could be a beautiful destination!
This location has always had excellent hospitality staff, however in these challenging times, this conference center has been able to maintain that standard in this very tight labor market which is truly surpising.
I normally do not give reviews because I am overly critical. I used to own a small motel and can see the details often overlooked, I usually bring my own cleaning materials. I did not use them, I found absolutely nothing wrong with this hotel, it was immaculate. My daughter goes to college nearby and this will definitely be the place we stay from now on. The staff was friendly, The breakfast was well stocked, had a good selection and we even had water views. I have paid more for less at other motels.