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Sheraton At The Falls

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1 room 2 adults 0 children
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Sheraton At The Falls
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1,668 Reviews from our TripAdvisor Community

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Showing 1,525: English reviews
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Rochester, New York
Reviewed yesterday NEW

Clean, well appointed, comfortable bed and the best pillows, and convenience are the main reasons we choose Sheraton at the Falls. With a TGI Fridays, Rainforest Cafe, Starbucks, Sweet Shoppe and arcade, along with an indoor tunnel linking the property to the casino, you cannot do better!

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Helpful?
Thank Becky B
Niagara Falls, New York
Reviewed yesterday NEWvia mobile

I have to send a shout out to the young girl that saved us on our trip, Simone at the desk where we checked in. She was so sweet and so helpful. I had made advanced reservations and made them for one night later then I was supposed to. There were no rooms available because of hockey tournaments. Simone went...

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Thank Gabby0202
Philadelphia
Reviewed yesterday NEW

Flip flopped to rooms because of staff incompetence. Lost $500 worth of paperwork because of all the necessary room changes. Nonchalant attitude bc of the location. Unconcerned about customer relations or satisfaction

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Thank hallied278
Osprey, Florida
Reviewed yesterday NEW

We booked this particular hotel due to three elements. 1. It was close to the falls. 2. It had an indoor pool. 3. It had a Rain Forest Cafe inside the hotel. We have two boys ages 7 and 9. Check in was very easy and they even let us check in early. Room was spacious and and comfortable and...

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Thank LoriE715
Irmo, South Carolina
Reviewed 2 days ago NEW

loved the room but one night guests were keeping me awake and the staff was rude! They hung up on me and then had an attitude when I continued to complain. The food restaurants were under staffed and expensive. Beds were great.

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Thank Patrick C
Reviewed 2 days ago NEW

We choose this hotel for their new family suites. It was great with the bunk beds and multiple areas to watch TV. The grandchildren loved the bunks and with the microwave and refrigerator for leftovers were good. The restaurants were perfect for all our meals and I would recommend the upgrade to the Club lounge. The pool and fish tanks...

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Thank michaelsM9294ZL
A TripAdvisor Member
Philadelphia, Pennsylvania
1 review
Reviewed 2 days ago NEW

Ok for a quick stay and if you're not spending much time in the hotel. The hot water shut completely off without notice while I was showering one day. The staff was super friendly and it's a short walk over Rainbow bridge into Canada.

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Thank A TripAdvisor Member
Reviewed 2 days ago NEW

A nice hotel a little noisy while we there, pool was a little dirty. Staff was nice, will be back when it is not so crowded, need a room near elevator. This is right across from Casino which is good also.

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Thank Lindy W
Batavia
Reviewed 3 days ago NEW

Love the upgrades, the shark tank and reef were beautiful and relaxing to watch, and the addition of the hot tubs was terrific we've been saying for years it would be great to have, there is only one thing wed like to see is the addition of a ramp down into the pool for all to use wheel chair bound,...

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Thank Shannonguiste7149
Erie, Pennsylvania
Reviewed 3 days ago NEW

We stayed at this hotel last weekend. When we got checked into our room it was obvious that someone had smoked in it. We thought it wouldn't be too bad so we unpacked. The front desk told us we could switch, but by then it would have been a real hassle. The walls in this hotel are VERY thin. You...

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Thank Dianne P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: ₹ 6,340 - ₹ 20,980 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
54 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We learned a lesson and in the future will specify that we would not like a handicapped accessible room. ”
 of 5 bubbles beckybK355GF, 22 Mar 2017 | Read review
“Rooms facing the casino and Club Lounge rooms”
 of 5 bubbles michaelsM9294ZL, 21 Mar 2017 | Read review
“Pillows far too soft, needed all 4 for myself.”
 of 5 bubbles breannamarie_21, 16 Mar 2017 | Read review
“Maybe better lighting. Rooms were a bit dark and not very bright lamps ”
 of 5 bubbles nicolei246, 15 Mar 2017 | Read review
“Rooms facing the Casino and on the higher floors is nice.”
 of 5 bubbles 251jaynec, 15 Mar 2017 | Read review
5 of 5