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Sheraton At The Falls

Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton At The Falls
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1,832 Reviews from our TripAdvisor Community

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Showing 1,679: English reviews
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Atlanta, Georgia
Reviewed 2 days ago NEW

Had a tremendous time at the hotel. Although the lobby was under construction the service was highly professional. The young men behind the desk were friendly, exceptional and willing to offer great customer service. We had a pass the the sixth floor club room and it was clean and the staff was extremely professional and friendly.

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Helpful?
Thank michael p
Syracuse, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

The staff, at the Sheraton at the Falls, made this past weekend one to remember. Beginning with my check-in, where my reservation wasn't found, Courtney (Front End Assistant) made it a non issue. It was resolved without questions! After that, the bellman was more than accommodating in getting me situated into my room. Once there, I was more than HAPPY...

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3Thank DissatisfiedCraig
About Hotel's Favourite Review
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the absolutely wonderful review and recommendation! We could not be happier that every aspect of your stay exceeded your expectations. Thank you for sharing how impressed you were with the level of customer service you received. Warming the hearts of every person we touch and providing memorable moments for our guests are amongst our highest priorities and...

Reviewed 2 days ago NEW

We had the friendliest staff! Everyone seemed to genuinely care about our needs! We've stayed in a few Sheratons lately and I think we will always stay in them! Such a great hotel for the money! Everything was perfect!

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Thank bechic528
Ahmedabad, India
Reviewed 3 days ago NEW

while the late night room service or restaurants was a missing factor , the property is still a very comfortable play to spend a few days . located away from the crowds yet close enough to walk to the falls and the spots .

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Thank V V I
Reviewed 4 days ago NEW

We stayed at the Sheraton At The Falls for a trade meeting and conference and had a terrific time. We have traveled from Honolulu to Vienna and I can't recall any hotel that had friendlier or more helpful staff than this Sheraton—everyone was just terrific. The hotel is located conveniently near the casino (across the street), Savor, the Culinary Institute's...

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Thank Gerry963
Toronto
Reviewed 4 days ago NEW

The staff are well trained in hospitality bis and even go the extra mile and a half ! We were impressed and delighted to experience old fashioned grace and courtesy. It was my wife's birthday the next day after check in and all involved with our stay were kind and generous with their expressions of congratulations. We were even treated...

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Thank lornem649
Reviewed 4 days ago NEWvia mobile

Good hotel nice location with 10 mins walk to niagara falls.... good food options as it has tgif starbucks n raimforest restaurants in d hotel... rooms r big n nice with a decent staff... good variety for breakfast...

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Thank mihirbmehta
Greencastle, IN
Reviewed 6 days ago NEWvia mobile

The hotel was decent. Pretty standard for a Sheraton....comfortable beds, clean rooms, fridge and microwave, nice side chair with ottoman. We booked through Hotwire so we were given a handicap accessible room.....the biggest differnece is that there is a zero entry shower instead of a tub/shower combo. The drainage in that shower was not the best....the water splashed out a...

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1Thank aksunrae
Columbiana, Ohio
Reviewed 6 days ago NEW

My wife and I were very happy with our stay the weekend of May 21st...our 57th anniversary. We found everyone to be very pleasant and helpful. Susan? at the information and tours desk was especially pleasant and helpful.

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Thank John M
Brooklyn, New York
Reviewed 6 days ago NEWvia mobile

Sheraton at the Falls is a Quality Property that lives up to all of your expectations. Great location, upper rooms have balconies that overlook the falls They are so close to the action that you can feel the mist ! Rooms are clean, beds are comfortable. Toiletries are plentiful and are high quality. Towels are soft. Plenty of room to...

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2Thank grknyc

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Rainforest Cafe
Rainforest Cafe
Cuisines: American, Bar
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: ₹ 10,731 - ₹ 25,858 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Orbitz, Hotels.com, HotelsforEveryone, Cancelon, Evoline ltd, getaroom.com, HotelsClick and HotelQuickly so you can book your Sheraton At The Falls reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton At The Falls staff and other travellers.
65 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the river view!”
lornem649, 26 May 2017 | Read review
“Was glad to have the option of not having housekeeping every day.”
johnmW4284YI, 24 May 2017 | Read review
“There are so many things to do in the city all you need is a nice, clean, comfortable, place to sleep with great staff.”
pamelah611, 9 May 2017 | Read review
“Rooms facing the casino have room darkening shades, so no worries about the lights from the casino. Also have a limited view of the river. Great location to walk to the Falls! ”
dakota726, 9 May 2017 | Read review
“Had to take a suite for one night stay and give extra points because no regular room was available. Room colors were dark and depressing. Hanging wardrobe space not adequate for a suite. ”
lillierobertson, 8 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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