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Best Western Summit Inn

1,167 reviews
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Traveller (82)
Room & Suite (241)
Pool & Beach (27)
Overview
  • Excellent37%
  • Very good43%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“waffles”(103 reviews)
“front desk”(121 reviews)
“indoor pool”(56 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western Summit Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,167)Write a Review
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461
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Show reviews that mention
All reviewswafflesfront deskindoor poolroom was cleanshopping tripoutlet mallshopping and restaurantsthe breakfast areaniagara falls airportcontinental breakfastgreat place to stayfresh fruitwater pressurefirst floorshort drivepleasant staystayed one night
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1 - 5 of 1,122 reviews
Reviewed 2 weeks ago

Advertise that they except cash upon arrival with credit card reservation and no deposit necessary but when you arrive, it was a huge ordeal. I personally would prefer to find another chain to deal with rather then have the aggravation and confusionMore

Review collected in partnership with Best Western
Thank Neady25
Response from Kristina B, Front Office Manager at Best Western Summit InnResponded 2 weeks ago

We apologize for the aggravation you experienced during your stay with us. We do need a credit card or cash deposit whenever anyone checks in for security purposes. I apologize that this information was not relayed correctly and that this situation was not handled correctly....More

Hotel's Favourite
Reviewed 17 December 2017

Well what started as an unpleasant experience turned out wonderful ! There was a chance I needed to go to Niagara Falls NY for a meeting so booked my favorite hotel the day before. No problem as I could always cancel by 4 pm on...More

Thank toward
Response from Kristina B, Front Office Manager at Best Western Summit InnResponded 8 January 2018

Thank you for your review! We hope to see you again soon. Sincerely, Kristina Baird Front Desk Manager Best Western Summit Inn

Reviewed 4 weeks ago

Our first time staying here the front desk staff were amazing check in went smooth. The room was very clean bed was comfortable. The free breakfast had a variety of food from eggs sausage yougart cereal to toast or begals. The pool was a good...More

Thank Brian P
Response from BWSummitInnMgr, Guest Relations Manager at Best Western Summit InnResponded 3 weeks ago

Thank you for your review! We hope to see you again soon. Sincerely, Samantha B Guest Services Best Western Summit Inn

Reviewed 4 weeks ago via mobile

It’s a good location very close to the Fashion Outlets, several plazas, Target, and <30 mins away from the border. My main purpose of the trip was just to shop, relax and have a mini getaway. It may not be the place to stay if...More

Thank Julie L
Response from BWSummitInnMgr, Guest Relations Manager at Best Western Summit InnResponded 3 weeks ago

Thank you for your review! We hope to see you again soon. Sincerely, Samantha B Guest Services Best Western Summit Inn

Reviewed 17 January 2018

Have been staying here for over 30 years when in the area. I've watched it change over the years but am most delighted with the renos I've seen in the past few years. The addition of an elevator was most welcome. The rooms have been...More

Thank SKSC
Response from BWSummitInnMgr, Guest Relations Manager at Best Western Summit InnResponded 4 weeks ago

Thank you for your review! We hope to see you again soon! Sincerely, Samantha Guest Services

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Meeting Rooms
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 65 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Niagara Falls
#3 Best Value Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 65 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Niagara Falls
#3 Best Value Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (82)
Room & Suite (241)
Pool & Beach (27)
Dining (7)
Amenities (28)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
besiktas
20 September 2017|
AnswerShow all 5 answers
Response from Swetha S | Reviewed this property |
Yes, breakfast is included and contains a few hot items as well
0
Votes
tmb100387
24 August 2017|
AnswerShow all 6 answers
Response from Swetha S | Reviewed this property |
The hotel is roughly 5 miles from the falls but it took us ~20 mins driving. as you get closer to the falls, the traffic increases. there is also a free shuttle from the hotel which takes the same amount of time as well
0
Votes
Penny W
22 April 2017|
AnswerShow all 6 answers
Response from Wa C | Reviewed this property |
About 20 minutes, depending on the traffic and time of day.
0
Votes
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Room Tips
"Get a room away from the stairs as you can hear people using them"
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"Call to book the specific room you want - if you want a king bed room with a couch - CALL - don't take..."
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"If they give you a room by the stairs or elevator, make them give you a different room"
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"lower room numbers for less walking down long hallways"
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