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Four Points by Sheraton Niagara Falls

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630 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Niagara Falls
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Showing 574: English reviews
Villas, New Jersey
Reviewed 6 October 2016

Our room was on the 2nd floor overlooking the parking lot. Not the best view however since one of elevators was not operating during our stay the stairway exit offered quick access to and from our room which was located right next to the stairway entrance. Our room was clean and spacious. would have liked to have had a refrigerator...

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Helpful?
Thank kstevenson39
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you so much for taking the time to write us your review. I apologize that you were not informed that each of our guest rooms have refrigerators located inside the armoire. Thank you for mentioning the friendliness of the staff as that means so much to us! We strive to provide a clean and friendly environment for all our...

New Jersey
Reviewed 6 October 2016 via mobile

Well for the amount the service they provide you surely can find another place barring a few exceptions The front office staff is arrogant and surely needs to go through a round of guest relation training When we checked in we had pre booked the room and paid for it. Well all hotels require again you need to swipe the...

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Helpful?
Thank Sanjeev_Sharma
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Sanjeev: I cannot apologize enough for the issue regarding the billing concern that you experienced. I deeply apologize for the service you received by the front desk associate when trying to get this problem rectified. I have shared your comments with the appropriate department head, so that we can research what happened and use it as a training example,...

Quebec City, Canada
Reviewed 28 September 2016

This hotel is located in a good location. The room size was good.,It was clean. The pool was lots of fun. The staff was nice . We ate breakfast there , good choice of food . Would go back on another trip .

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Helpful?
Thank Maria D
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for taking the time to write us your review! We are so happy to hear that you enjoyed your stay and were able to take advantage of the amenities we have to offer. We can't wait to see you again in the future.

New Delhi
Reviewed 28 September 2016

Stayed in this hotel recently. Hotel is located slightly far from the falls (around 15 mins drive) but next to the Niagara river. A perfect getaway for people looking for a quiet hotel close to nature. Our room had a lovely river view. Food & Beverage options are limited however the quality meets expectation. One observation- The hotel was not...

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Helpful?
Thank DeepikaUdyan
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

We truly appreciated that you chose to stay with us here at the Four Points by Sheraton. We are sorry we could not accommodate your early check-in, as we do our best to accommodate everyone. Thank you for noticing the staff friendliness, neat rooms as well as it's amazing view! Once again thank you for staying with us in addition...

Dallas, Texas
Reviewed 27 September 2016

We were booked into this hotel by a tour group we were traveling with. The conference we were attending was downtown, but this place is several miles away from the city.. They have no hotel shuttle, but provided us with trolley tickets. The stop was a couple of blocks down the street from the hotel. Not a pleasant walk in...

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Helpful?
Thank Sarah K
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Hi Sarah! We apologize our hotel was not closer to the Conference Center were your group events were hosted, however we are glad you stayed with us here at the Four Points, as we sincerely enjoyed having you as our guest. Thank you for the great review, as that means so much to us! We hope that if your group...

Omaha, Nebraska
Reviewed 26 September 2016 via mobile

Much to be said here. Service is sub par from uninformed front desk help, longer then normal waits for food service, and a bar keep who has little to no knowledge behind the bar. The room was clean enough except for the moldy smell coming from the bathroom. The room had no safe and the room had little to no...

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Helpful?
Thank RJQcrew
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear RJQcrew: We are so sorry to hear of the disappointment you experienced during your stay here at the Four Points by Sheraton. I would like for you to be aware that we are currently in the process of deep cleaning our guest rooms and all public areas. As you could imagine the summer months in a destination location is...

Hillsboro, Oregon
Reviewed 25 September 2016

Months prior to our travel I booked reservations and had tried to make adjustments. I spent about a weeks time going back and forth with the hotel and starwood trying to get it resolved. We were reassured that it was fixed. We arrived at the hotel and none of it was fixed and all the issues they created were still...

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Helpful?
Thank EvaLady
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Hi EvaLady: We are so sorry for the issues you mentioned during the booking process! However, we appreciate hearing that one of our front desk associates assisted you in getting the issues resolved. We truly try to provide the best customer service possible for all of our guests, and are so pleased to know we were able to assist in...

Toronto, Canada
Reviewed 22 September 2016 via mobile

What a stark difference between the Four Points property we stayed back at Niagara Fallsview at Canada side and this property here on the other side of the border ! Stayed here for one night, 21st Sept. 1) The photos put up by management resembles to what we actually got (see pics). Nice rooms with river view if you opted...

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Helpful?
Thank BliZZarD_CA
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

WOW- a huge thank you for the GREAT review! We are so happy that you enjoyed your stay here with us!! We are truly appreciative of your loyalty to the Starwood brand being a Gold member. We sincerely appreciate your business and especially for taking the time to write us this review. We are definitely looking forward to seeing you...

Reviewed 20 September 2016 via mobile

Have you ever been to a hotel that swipes your card and then tells you about all the extra charges. This hotel is one of those. They swiped my card and then told me about a $50 holding fee. The fee drops off after several business days. I did not like this but agreed anyway because they had already charged...

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Helpful?
Thank AJMFAM
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear AJMFAM: Thank you for taking the time to write us your review. We apologize for any miscommunication regarding your hotel bill, and hope the authorization has released itself. We are disappointed that you did not enjoy your overall stay here with us, as we sincerely hope you would reconsider so we can win back your trust and loyalty. Please...

Reviewed 19 September 2016 via mobile

Great place to stay, very friendly and clean the best hotel in the area food is great there is a great view of the water entertainment every night .swimming pool open late at night great exercise equipment great diffently coming back

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Helpful?
1Thank Bonnie P
Deanna D, Public Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Bonnie for the great rating and feedback you provided regarding your recent stay. We are glad to know you enjoyed yourself and the amenities we have to offer! We are truly grateful for your review and looking forward to your next stay with us!

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Region: United States > New York > Niagara Falls
Price Range: ₹ 3,869 - ₹ 15,478 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Niagara Falls staff and other travellers.
9 questions
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Sellersville, Pennsylvania
over a year ago
over a year ago
pittsburgh, United States
over a year ago

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Questions? Get answers from Four Points by Sheraton Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor with lake view”
 of 5 bubbles MCHToronto, 14 Nov 2016 | Read review
“Beautiful views of the lake, Customer Service is excellent!”
 of 5 bubbles deb44903, 13 Nov 2016 | Read review
“Higher floors and riverview”
 of 5 bubbles FiJohn, 1 Nov 2016 | Read review
“Ask about parking fees!!!”
 of 5 bubbles NanaBell5, 19 Oct 2016 | Read review
“Rooms above the third floor are quieter. It is also better to stay in the back of the building so that you get a view.”
 of 5 bubbles swhit618, 16 Oct 2016 | Read review
5 of 5
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