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Four Points by Sheraton Niagara Falls

Booking.comUS$ 145*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 157*
US$ 145*
Great Deal
US$ 150*
US$ 150*
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Four Points by Sheraton Niagara Falls
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652 Reviews from our TripAdvisor Community

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Showing 595: English reviews
Start your review of Four Points by Sheraton Niagara Falls
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Burlington, Canada
Reviewed yesterday NEWvia mobile

This Four Points seems to be a nice and reasonably new property along the river with a very cool view of the bridge to Grand Island. Our room was nice. Staff was nice. Parking was $10. Not the greatest neighbourhood but close and easy access to the highway.

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Helpful?
Thank JALToronto
Toronto, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 18 March 2017

This is our 2nd time at the Four Seasons Sheraton at Niagara Falls, NY. Wife and I were undecided on what to do with the kids and I was browsing through Hotwire on our past trips. I stumbled by Four Seasons and saw a very good deal when I clicked on it. So we booked our stay for 2 nights....

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Helpful?
Thank cgarn
About Hotel's Favourite Review
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you cgarn for the great review on your recent stay with us! We hope that your next visit will be when the weather is warmer, as you would love dining out on our outdoor patio after a day of shopping and sightseeing! Thank you again for sharing your experience with us, as we truly value the feedback from all...

Reviewed 3 weeks ago

I recently stayed at Four Points Sheraton, Niagra, NY with my boyfriend for two nights and I would like to share my experience. Pros : We were extremely pleased that we were upgraded to the Kings Suite without us asking for that. We were extremely happy with our lunch at the restaurant. The restaurant staff was super friendly and nice,...

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Helpful?
1Thank Garima M
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Garima M Thank you for taking the time to write us your review. I cannot apologize to you enough for the concerns that you have mentioned especially with interaction with a couple of our associates. I take these comments extremely seriously, and assure you they will be addressed with the appropriate departments. I would ask that you reach out...

Rochester ny
Reviewed 3 weeks ago via mobile

Bar staff was wonderful. Mike and Cali made us feel welcome and we could have stayed all day talking with this gang. We will be back! Great hotel close to casino and on the river. Didn't use pool but looked very nice. Thanks great stay!

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Helpful?
Thank allstarpizza1
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you allstarpizza1 for the great review. We are pleased to hear you enjoyed your stay as well as the comments about Mike and Cali! We will definitely share your comments with them, as I know they will sincerely appreciate it! We can not wait to welcome you back to the Four Points Niagara Falls! Sincerely, Deanna DiFilippo General Manager

Toronto, Canada
Reviewed 2 April 2017

We stayed on a whim on a Saturday evening with our young child as we wanted to cross the border from Canada to explore the US side of Niagara Falls and then go to Buffalo. The hotel is very clean, the amenities are wonderful and the staff fantastic. The big issue we faced was that after 9:00pm, the rooms around...

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Helpful?
3Thank LoriK1989
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Lorena K Thank you for your recent review. We truly appreciate your comments on the cleanliness of the property, the amenities we have to offer and our attentive, friendly staff. We strive to provide the best service, comfortable environment for all our guests. We are disheartened to hear that your trip was cut short, due to other hotel guests....

Reviewed 24 March 2017

This hotel has come along way from the Best Western Days and completely awed at all the details and amenities too. A very comfortable and relaxing time spent in Niagara Falls during a friends wedding and in winter. The lounge area was inviting and pool tempting overlooking the river. Pricey but worth the stay and the comforts cant beat it!...

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Helpful?
Thank Christina C
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Christina for staying with us and providing us on your feedback as we sincerely appreciate hearing from all our guests! We are so happy that you enjoyed the hotel and the amenities that we have to offer. Providing all of our guests a comfortable and relaxing stay is what we strive for. We cannot wait to welcome you...

Mississauga, Canada
Reviewed 19 March 2017

Stayed for one night. Fast checkin (after midnight), by a friendly desk agent (all the people we met were friendly). Hotel is becoming a little "tired". Its clean, but becoming a little worn. We'll stay again, if we need a short one night stay.

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Helpful?
Thank Traveller-BL
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for taking the time to write us your review. We appreciate your honest comments about the condition of the property and wanted to share with you the updates that we will be doing over the next few months. We will installing a new more modern front desk in addition to replacing the wall covering in the hallways on...

Syracuse, New York
Reviewed 19 March 2017

My son and I were there for a hockey tournament. Hotel was clean, reasonably priced and the staff were all very nice. The beds were comfortable. The refrigerator that comes in the room was larger than in most hotels i've stayed at. They don't have in room microwaves but do have a microwave you can use in the lobby area....

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Helpful?
Thank hockeyseason
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear hockeyseason We truly enjoyed having you and the rest of your team stay with us! Thank you for providing us your feedback on your stay. We strive to provide the best experience for all our guests, and are please to hear that we met your expectations. We do hope that you will visit again when the weather is warmer,...

Reviewed 16 March 2017 via mobile

Last week my family and I took a short vacation to Niagara Falls. I was looking for good location, good price and of course for a nice clean place to stay. We planned the trip but didn't book the hotel in advance because many of my friends told me it would be easy to find one on arrival. After looking...

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Helpful?
Thank sandra p
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Sandra! Thank you for taking time out to write us your review. We are delighted to hear that you enjoyed your recent stay with us despite the winter storm. We strive to provide the best customer service possible and appreciate your comments on the friendliness of our team. Thank you in advance for your recommendation as it's sincerely appreciated....

Seoul, South Korea
Reviewed 15 March 2017 via mobile

How could the guest service officer hang up the phone call from guest room? It just happened. I know it's 3 in the morning but guest service is supposed to open for 24 hours. And i tried to call4 times. Finally the guy picked up the phone, i asked the bottle of water because we didn't get it from housekeeping...

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Helpful?
Thank LucyH127
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear LucyH127 Please allow me to start off by apologizing for the lack of customer service you experienced during your stay with us. I can assure you that I take this very seriously and will address your comments with the associate directly. I sincerely hope that you would reconsider staying with us again, so that we can win your trust...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Region: United States > New York > Niagara Falls
Price Range: ₹ 8,074 - ₹ 20,993 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Niagara Falls staff and other travellers.
10 questions
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Questions? Get answers from Four Points by Sheraton Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view rooms have good view.”
538garimam, 4 May 2017 | Read review
“king size bed”
, 23 Mar 2017 | Read review
“Ask for a room with a view of the water. Otherwise you see a parking lot.”
hockeyseason, 19 Mar 2017 | Read review
“Rooms either have a view of the river or the parking lot. Pick the river. ;)”
Henrynin, 1 Mar 2017 | Read review
“If you get a room with a pool view change! The noise will be a bother.”
Mystifyny, 17 Jan 2017 | Read review
5 of 5
Booking.com
US$ 145* /night
View Deal
Orbitz.comUS$ 150
Hotwire.comUS$ 150
CancelonUS$ 157
View all 8 deals
*Disclaimer
Prices are for 1 room, 2 adults
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