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Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
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647 Reviews from our TripAdvisor Community

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Showing 590: English reviews
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Mississauga, Canada
Reviewed 4 days ago NEW

Stayed for one night. Fast checkin (after midnight), by a friendly desk agent (all the people we met were friendly). Hotel is becoming a little "tired". Its clean, but becoming a little worn. We'll stay again, if we need a short one night stay.

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Helpful?
Thank Traveller-BL
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for taking the time to write us your review. We appreciate your honest comments about the condition of the property and wanted to share with you the updates that we will be doing over the next few months. We will installing a new more modern front desk in addition to replacing the wall covering in the hallways on...

Toronto, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 22 September 2016 via mobile

What a stark difference between the Four Points property we stayed back at Niagara Fallsview at Canada side and this property here on the other side of the border ! Stayed here for one night, 21st Sept. 1) The photos put up by management resembles to what we actually got (see pics). Nice rooms with river view if you opted...

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Helpful?
Thank BliZZarD_CA
About Hotel's Favourite Review
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

WOW- a huge thank you for the GREAT review! We are so happy that you enjoyed your stay here with us!! We are truly appreciative of your loyalty to the Starwood brand being a Gold member. We sincerely appreciate your business and especially for taking the time to write us this review. We are definitely looking forward to seeing you...

Syracuse, New York
Reviewed 4 days ago NEW

My son and I were there for a hockey tournament. Hotel was clean, reasonably priced and the staff were all very nice. The beds were comfortable. The refrigerator that comes in the room was larger than in most hotels i've stayed at. They don't have in room microwaves but do have a microwave you can use in the lobby area....

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Helpful?
Thank hockeyseason
Toronto, Canada
Reviewed 6 days ago NEW

This is our 2nd time at the Four Seasons Sheraton at Niagara Falls, NY. Wife and I were undecided on what to do with the kids and I was browsing through Hotwire on our past trips. I stumbled by Four Seasons and saw a very good deal when I clicked on it. So we booked our stay for 2 nights....

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Helpful?
Thank cgarn
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you cgarn for the great review on your recent stay with us! We hope that your next visit will be when the weather is warmer, as you would love dining out on our outdoor patio after a day of shopping and sightseeing! Thank you again for sharing your experience with us, as we truly value the feedback from all...

Reviewed 1 week ago via mobile

Last week my family and I took a short vacation to Niagara Falls. I was looking for good location, good price and of course for a nice clean place to stay. We planned the trip but didn't book the hotel in advance because many of my friends told me it would be easy to find one on arrival. After looking...

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Helpful?
Thank sandra p
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Sandra! Thank you for taking time out to write us your review. We are delighted to hear that you enjoyed your recent stay with us despite the winter storm. We strive to provide the best customer service possible and appreciate your comments on the friendliness of our team. Thank you in advance for your recommendation as it's sincerely appreciated....

Seoul, South Korea
Reviewed 1 week ago via mobile

How could the guest service officer hang up the phone call from guest room? It just happened. I know it's 3 in the morning but guest service is supposed to open for 24 hours. And i tried to call4 times. Finally the guy picked up the phone, i asked the bottle of water because we didn't get it from housekeeping...

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Helpful?
Thank LucyH127
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear LucyH127 Please allow me to start off by apologizing for the lack of customer service you experienced during your stay with us. I can assure you that I take this very seriously and will address your comments with the associate directly. I sincerely hope that you would reconsider staying with us again, so that we can win your trust...

New York City, New York
Reviewed 3 weeks ago

This was my second stay at this hotel. I enjoyed the first stay, but there appears to have been significant wear and tear on the property. Additionally, my room was not in the best shape. There was a significant amount of dust on the desktop and in other areas in the room. On the plus side, on this stay, I...

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Helpful?
Thank Henrynin
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Henrynin: Thank you for your review on your recent stay. I have addressed your concerns with the appropriate department head, as we value your feedback, and want to ensure we address any and all concerns. We also wanted you to be aware that we will be starting a minor renovation in the next few months which will include a...

Mansfield, Pennsylvania
Reviewed 3 weeks ago via mobile

My fiancé and I at the spur of the moment decided to get away for the weekend ! We got a room package which included a free bottle of wine, free play to the casino , free appetizer at the motel bar/restaurant , and a few other free things ! It is a very nice hotel and would recommend anyone...

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Helpful?
Thank cb3629
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for taking the time to write us your review! We are so pleased to hear that you took advantage of our package offering and enjoyed it! We hope we have the opportunity to welcome you back in the future during your next visit to NF!! Sincerely, Deanna DiFilippo General Manager

Keswick, Canada
Reviewed 10 February 2017 via mobile

This place was easy to find after crossing the border into the States. Clean, safe room with a beautiful view of the river. I wish I brought binoculars. I didn't like that parking was an extra $10. In my opinion an extra fee for parking is ludicrous, especially in this area. Next time I will look for a place with...

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Helpful?
Thank mikekris
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Mikekris: Thank you for taking the time to write us your review as well as choosing to stay with us. We sincerely appreciate your feedback! We hope to welcome you back in the near future! Sincerely, Deanna DiFilippo General Manager

Spencerport, New York
Reviewed 17 January 2017

First the Pros: The hotel was clean and easy to find. Nice spacious room. 3 Queen Beds with a refrigerator. Check in was fast but that is about where it ends. Cons: We were given a room on the first floor as we were traveling with a group. However our room faced the indoor pool area. At first it was...

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Helpful?
2Thank Mystifyny
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Mystifyny: Thank you for taking the time to write us your feedback on your recent stay. I cannot apologize enough for the issues you encountered during your stay with us. Regarding the noise concern, we do our best to address immediately any noise issues as we know how frustrating noise can be when you are expecting a restful night....

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Region: United States > New York > Niagara Falls
Price Range: ₹ 5,229 - ₹ 18,235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
4 Points By Sheraton Niagara Falls
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Niagara Falls staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Niagara Falls staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the water. Otherwise you see a parking lot.”
 of 5 bubbles hockeyseason, 19 Mar 2017 | Read review
“Rooms either have a view of the river or the parking lot. Pick the river. ;)”
 of 5 bubbles Henrynin, 1 Mar 2017 | Read review
“If you get a room with a pool view change! The noise will be a bother.”
 of 5 bubbles Mystifyny, 17 Jan 2017 | Read review
“eight floor and away from elevators”
 of 5 bubbles Angel360, 12 Dec 2016 | Read review
“Higher floor with lake view”
 of 5 bubbles MCHToronto, 14 Nov 2016 | Read review
5 of 5