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The Giacomo

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837 Reviews from our TripAdvisor Community

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Showing 793: English reviews
Brantford, Canada
Reviewed 8 January 2017 via mobile

Decided to stay overnight after some pre-Christmas shopping across the border. My first visit was in November and I was excited to bring my husband for a one night stay in this beautiful hotel. This stay I was given a corner king room facing the Falls that was just as gorgeous and comfortable as my first stay. Check-in was easy...

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Helpful?
Thank CDNJehn
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo again and for posting a review. I will be sharing your kind words with the staff. They will be delighted to hear you enjoyed your time at the Giacomo and the impact they had. It is great you enjoyed many of the services and amenities we offer all of our guests. We look...

Las Vegas
Reviewed 6 January 2017

This hotel was very quaint and comfortable. The staff pleasant and helpful. The breakfast delicious. Mostly it's location, we were able to walk to many restaurants and stores, as well as attractions in the area..

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Helpful?
1Thank jimn116
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing the Giacomo while you were in Niagara Falls and writing a review. I am delighted that you found the hotel comfortable, the staff helpful and the breakfast delicious. We look forward to your return in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Rochester, New York
Reviewed 5 January 2017

I purchased a gift card for my daughter last Christmas and she was unable to use it, so I decided to use it the night before New Year's Eve. I had a bad feeling about the gift card as when it arrived in the mail, it had no receipt, just the amount written on the gift envelope. So I printed...

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Helpful?
Thank Patricia D
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to post a review and for staying at the Giacomo. I am sorry that you were disappointed with your stay. I do apologize that we did not exceed your expectations let alone meet them. I will be discussing your feedback with the staff so we may learn to handle similar situations differenty in the...

Wylie, Texas
Reviewed 2 January 2017

This almost boutique style hotel has it all. A cozy bar for drinks and relaxing. Free hot breakfast for 2. While we were there they had Nightly Wine Tasting on the 19th floor in the lounge with a view. Curb service, Free valet. Fireplaces in our room with a Jacuzzi tub. Our view of the fireworks was superb. 5 star...

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Helpful?
Thank Lrigsby
Doug U, General Manager at The Giacomo, responded to this review

We thank you for choosing to stay at the Giacomo during your trip to Niagara Falls. We appreciate your kind words and nice review. We are glad to hear you enjoyed so many aspects of your stay at the Giacomo. Our complimentary breakfast buffet is a great way to start the day and a cocktail in our lounge is the...

Washington DC, District of Columbia
Reviewed 2 January 2017

We stayed here for a trip to Niagara Falls before flying home to Florida. It is a very nice hotel, nice art deco style. The area is very secluded. I do not recommend spending too much time on the USA side of the falls, there is much more to do over the bridge. But stay here while you're there! Rooms...

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Helpful?
Thank Danielle W
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing the Giacomo while you were in Niagara Falls and writing a review. We are happy to hear you enjoyed your time with us and we hope to see you again in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Rochester Hills, Michigan
Reviewed 30 December 2016

We stayed there for 2 nights and for what they call and nice king room, fell way short of that. The bathroom ceiling was leaking water down the wall and front desk didn't seem very concerned at all. I let them know early in the day and by late afternoon when housekeeping was entering the room to clean they said...

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Helpful?
1Thank jrproductionsdj
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. I am sorry that you were disappointed with your stay but sincerely appreciate your feedback. We will use this as a training opportunity for the staff in order to be sure situations such as this will be handled differently in the future. It is because of guests taking the...

Apopka, Florida
Reviewed 22 December 2016

We stayed in this hotel twice during out trip to Upstate New York. The front desk personnel were very helpful and courteous. Rachael was especially helpful during our second visit when we had trouble with a noisy A/C unit in our room. She found us an upgrade in their booked up hotel. The guest rooms are very nice and spacious...

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Helpful?
Thank researchtraveler2010
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying twice at the Giacomo and posting a review. I will be sharing your kind words with Rachel and the rest of the staff. I am delighted you enjoyed your time with us and were able to experience many of the services and amenities we offer our guests. We hope you will choose the Giacomo again in...

Reviewed 6 December 2016 via mobile

Our stay was better than I expected. Beautiful clean room. Love the cookies at night. Bar area smaller than I expected, but the bartender Tim was great. Very knowledgeable about the area, funny & interesting to talk to. Good breakfast with a lot of different choices. My only small complaint would be our mattress. We sunk towards the middle which...

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Helpful?
Thank dlt1973
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo and writing a review. I am happy to hear you enjoyed your time with us. I will be sure to share your comments with Tim. I do apologize about the mattress and if you could contact me with your room number that would be great. We truly appreciate your recommendation to...

Reviewed 29 November 2016 via mobile

Its a nice place to stay over when you visiting Niagara falls. Location is very convenient. Rooms are clean and tidy. But breakfast is very simple. I would recommend it for couple of nights to do sightseeing. Managers at the desk are friendly, but know nothing about good restaurants.

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Helpful?
Thank AlexVosk
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. I am glad you found our rooms clean and our location convenient. I am disappointed we did not meet your expectations for that I do apologize. I appreciate your feedback and hope you will consider staying at the Giacomo again in the future. Regards, Doug Ujeski General Manager The...

Athens, Alabama, United States
Reviewed 29 November 2016 via mobile

Found this hotel through the trip advisor app and saw it was rated #1 in the area and now I know why. Super friendly staff, great rates, and best of all great rooms. We stayed in the King with a Fireplace suite and it was well above our expectations for a three star hotel. For $200 a night I personally...

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Helpful?
1Thank Wargolem
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo on your trip to Niagara Falls. We appreciate you posting such a nice review. The entire staff takes great pride in being highly rated on TripAdvisor and are delighted to learn when our guests have enjoyed their experience. We are happy we were above your expectations and look forward to welcoming...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: ₹ 7,863 - ₹ 21,910 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
15 questions
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Questions? Get answers from The Giacomo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a spacious corner room”
  • Ceiling of room; a little stark, but at least they have sprinklers!
 of 5 bubbles Memphis_gal_8, 6 Feb 2017 | Read review
“Ask for Brian!”
 of 5 bubbles Pennyharr, 2 Feb 2017 | Read review
“Corner rooms have more room/ better layout”
 of 5 bubbles 403ninaa, 1 Feb 2017 | Read review
“The corner rooms are great.”
 of 5 bubbles WhyNot_1_2_Go, 17 Jan 2017 | Read review
“We chose the Corner room with a Fireplace and Jacuzzi.”
 of 5 bubbles Lrigsby, 2 Jan 2017 | Read review
5 of 5