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Traveller (583)
Room & Suite (683)
Dining (80)
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Overview
  • Excellent68%
  • Very good22%
  • Average7%
  • Poor1%
  • Terrible2%
Travellers talk about
“boutique hotel”(38 reviews)
“art deco”(32 reviews)
“floor lounge”(31 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (957)
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Traveller rating
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61
18
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All reviewsboutique hotelart decofloor loungefree valet parkingoffice buildingtop floorsky view loungeobservation floorgated lotcorner roomcanadian sidefresh baked cookieswithin walking distancewafflesbeautiful hotelculinary institutevalet service
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1 - 5 of 908 reviews
Reviewed 3 days ago

Would highly recommend this place. Everyone who worked there was so nice, they location was great and the room was amazing. Our bed was comfortable. The air/heat worked perfect. The bathroom was big. Overall, great place and would highly recommend to stay here!More

Thank Travelerrn3
Response from Doug U, General Manager at The GiacomoResponded 3 days ago

Thank you for the review of your stay at the Giacomo. We appreciate your high recommendation for future travelers. It is great that you found our staff nice, our location great and your room amazing. We hope you may return in the future. Regards, Doug...More

Reviewed 4 days ago via mobile

Easy check in. Good breakfast. Cookies and milk at night. Elevator was a little shaky sometimes. Clean room large bathroom stayed in standard king room. Fridge coffee maker provided in room. Good wi fi connection.More

Thank Crissymn
Response from Doug U, General Manager at The GiacomoResponded 4 days ago

Thank you for staying at the Giacomo and for posting a review. We are happy you found our breakfast and wi fi good. Our nightly cookies are very popular with our guests. We hope you may return again in the future. Regards, Doug Ujeski General...More

Reviewed 2 weeks ago

The hotel is an old style hotel that could use some modern amenities like an automatic door at the entrance. The hotel was very stylish and has thoughtful decor, however, there are a lack of power plugs close to the bed. The front desk was...More

2  Thank bgoliver
Response from Doug U, General Manager at The GiacomoResponded 1 week ago

Thank you for staying at the Giacomo and your review. We appreciate your feedback about your experience and your suggestions for improvement. We hope you will return again in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Reviewed 2 weeks ago via mobile

Stayed for three nights on a weekend get away. The staff was friendly and helpful. Parking/valet was awesome. The breakfast was yummy and filling. Would stay again when in Niagara. Absolutely no complaints.More

Thank uofugeek
Response from Doug U, General Manager at The GiacomoResponded 2 weeks ago

Thank you for choosing the Giacomo for your getaway and for writing a review. We are happy you found our breakfast, valet parking and staff to your liking. It is great that you would stay with us again. We look forward to welcoming you back...More

Reviewed 4 weeks ago

Stayed here for one night with my husband celebrating our 30th wedding anniversary and were not disappointed. From the greeting when we arrived, the valet parking, comfortable surroundings and a warm hotel out of the snow we will definitely be recommending. Our room was spacious,...More

3  Thank thedixons24
Response from Doug U, General Manager at The GiacomoResponded 4 weeks ago

Happy 30th Anniversary! We are delighted you chose the Giacomo to be a part of your celebration! We thank you for your kind words of encouragement and hope to be a part of future celebrations. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel...More

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Most Booked Properties in Niagara Falls, NY
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 122 - US$ 363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 122 - US$ 363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (583)
Room & Suite (683)
Dining (80)
Amenities (5)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
british56
15 April 2018|
AnswerShow all 3 answers
Response from Neil R | Reviewed this property |
Sorry, don’t know the answer to that. We were only there for a couple days and everything we wanted to see or do was in easy walking distance from this hotel. The hotel is great, rooms aren’t large but very comfortable.
0
Votes
nikkitravelbug
5 January 2018|
AnswerShow all 2 answers
Response from johnnyhuma |
NO they don’t. Sorry! The Sheraton is the ONLY hotel that offer FREE $80 Casino credits with ALL rooms. Also Sheraton is only hotel connected to Seneca Casino
1
Vote
Brooke V
18 December 2017|
AnswerShow all 7 answers
Response from Doug U | Property representative |
We offer complimentary valet parking to all of our guests. Pull in front of the building with your flashers on, come in and get checked in and we will take care of your car.
1
Vote
Room Tips
"Ask for a corner room - a bit more expensive but so worth it!"
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"Queen top floor 601! corner room!"
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"Every room is uniquely decorated. Common viewing room exceptional"
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"The suite is such a good value and I would highly recommend going this route."
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