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Holiday Inn Express & Suites Niagara Falls

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451 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Niagara Falls
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Showing 433: English reviews
Anaheim, California
Reviewed 4 October 2016

We had chose the wrong location for our stay in Niagara Falls NY. Mandy was SOOOOO helpful giving us information and who to contact to get our reservation changes to a hotel closer to the falls. Maandy was GREAT.

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Helpful?
Thank Concertgoer54
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Concertgoer54 for taking the time to write a review about your recent visit. We're so glad that Mandy was able to assist you with your accommodations. She really is an important member of our team. We hope that you will give our location a try on your next visit to the area. Kind Regards, Amber

Watertown, New York
Reviewed 26 September 2016

Good place to stay. Hotel staff was extremely friendly. Rooms large and very clean. Would definitely stay there again. Nice pool area. Many restaurants and stores are close by. Did not eat at the attached restaurant.

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Helpful?
Thank Sue7914
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Sue7914 for taking the time to write a review about your recent stay at one of our properties, unfortunately we believe this review was intended for a different Holiday Inn as we do not have a restaurant on site. We hope that you will give our property a try when visiting the area in the future! Kind Regards,...

Cary, NC
Reviewed 25 September 2016

We picked this place because it's a relatively short (20 minutes) distance away from Niagara Falls and was priced cheaper than the location right at the falls. That turned out to be a good choice since I did not want to be in the middle of the cheesy touristy area of Niagara Falls. The hotel was a little disappointing, though....

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Helpful?
Thank viperflt
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear viperflt, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel. We’re very sorry that poor condition of the carpet, fitness center amenities, internet service, and breakfast fell below your expectations. Please accept our sincere apologies for...

Reviewed 22 September 2016

This hotel was very clean and updated. Breakfast was good. This hotel was away from all the busy traffic by the falls with a short drive (about 10 mins) to get there. The staff was friendly Would stay here again.

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Helpful?
Thank Nichole Nikki K
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Nichole Nikki K for taking the time to write a review about your recent stay with us. We appreciate that you found us to be an excellent spot! We can not wait to see you again in the near future! Kind Regards, Amber

Dummerston, Vermont
Reviewed 18 September 2016

We stayed 2 nights. On the second day, after a full day of sight seeing we returned at 5 to find our room had not been cleaned. It was not a big deal, just needed more towels. On our way out to dinner my wife stopped at the front desk to let them know what happened. Amber was at the...

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Helpful?
1Thank Paul P
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Paul P for taking the time to write a review about your recent stay with us. I am so glad that you were more than satisfied with your stay. We try to make sure everyone leaves happy. We hope that you will come visit us again in the near future! Kind Regards, Amber

Chicago, Illinois
Reviewed 13 September 2016

This hotel is well maintained and its close to everything so you can park your car in their parking lot and literally walk everywhere. I booked it through hotwire. They charge $10 for overnight parking and breakfast was no included in my booking. All in all I'll recommend the hotel.

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Helpful?
Thank Ravi B
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Ravi B for taking the time to write a review about your recent stay. However we think you may have meant to write this for the Holiday Inn Downtown Niagara Falls, because we are not walking distance. We hope that you will give us a try next time you come to the area. Kind Regards, Amber

South Texas
Reviewed 10 September 2016 via mobile

I had planned on staying here. Manager was rude and very inconsiderate. Would not recommend this hotel!! Definitely need to check and doublecheck cancelation policy. Do not recommend due to rudeness and inability to get feedback from manager and staff.

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1Thank blueskiestoyou
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you BlueSkiesToYou for taking the time to write a review. My sincere apologies about your experience. Our cancellation policy is something we take seriously and abide by. We wish you all the best. Kind Regards, Hotel Staff

Warwick, Rhode Island
Reviewed 9 September 2016

Stayed here for three nights. Room was big. Beds were comfortable. Pillows were a little to soft for my liking. TV had a lot of cable channels. Free parking & breakfast in the morning. Booked a room with King Bed, received room with two Queen beds. Reception switched our room, no problem. Our reservation was originally for two nights, extended...

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Helpful?
Thank brad t
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you Brad T for taking the time to write a review about your recent stay with us. We truly appreciate hearing how your stay was. If you come visit us again we will be sure to give our more firm pillows. We can also give our restaurant listing, with several recommendations. Being from Niagara Falls, we completely agree about...

Naussannes, France
Reviewed 6 September 2016

When I visit family I stay at this Holiday Inn Express. The staff are ALWAYS great: friendly, helpful, energetic. Same this time, no complaints. But as my brother and I were making last minute reservations, we each had to take a suite, not our usual choice. I would have expected a room nicer than usual, but it was the opposite....

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Helpful?
Thank MyMuncaster
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you MyMuncaster for taking the time to write a review. We appreciate honest feedback so much. I apologize about the circumstances you came across. I will be sure to bring these matters to our managers attention as soon as possible. We hope that you will give us another try on your next visit to the area. Kind Regards, Amber

Reviewed 19 August 2016

I stayed two nights from August 14th to August 16th at Holiday Inn Express Hotel & Suites Niagara Falls, Niagara Falls. I always put 2 hundred dollar cash in my Bible in my backpack when I travel. This time, as usual, I put 2 hundred dollar cash in my backpack again in the closet for 2 days and never toughed...

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Helpful?
2Thank Gang W
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Gang W, Thank you for leaving us feedback about your experience. It is regretful to see your overall dismay especially with the issue encountered with your personal belonging. We take this matter very seriously and as such, we have sent you a private message to obtain more details. We look forward to hearing back from you and being of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel in Niagara Falls, New York Located just a few miles from Niagara Falls in Canada, guests of our Niagara Falls, NY hotel are sure to enjoy our premium amenities and close proximity to Niagara Falls International Airport (IAG) and to one of the greatest natural wonders in the world. There is no shortage of things to do in Niagara Falls, NY. Everything and everyone revolve around this breathtaking natural wonder that is just seven miles from our hotel in Niagara Falls. Here, you can ride the Maid of the Mist, visit the Aquarium of Niagara Falls, take the Journey Behind the Falls or travel the short distance to Canada and view Niagara Falls at its fullest glory. Other nearby attractions include Murphy's Orchard and Seneca Niagara Casino. Business travelers going to Niagara Falls, New York are sure to appreciate our top-of-the-line business amenities, which include an on-site conference room, computer access, free high-speed, wireless and wired Internet access along with courier, copy, mail and fax services. We encourage guests of our Niagara Falls, NY hotel to take advantage of our indoor pool and fitness center. Every morning, we serve a complimentary hot breakfast bar that features our signature cinnamon rolls. Make your reservation at our choice hotel in New York today to take advantage of our great Niagara Falls, NY hotel room deals and rates. ... more   less 

Additional Information about Holiday Inn Express & Suites Niagara Falls

Address: 10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
Region: United States > New York > Niagara Falls
Price Range: ₹ 5,817 - ₹ 17,320 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Niagara Falls 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Niagara Falls Hotel Niagara Falls
Holiday Inn Express And Suites Niagara Falls
Holiday Inn Express Niagara Falls
Hotel Style:
#1 Business Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Niagara Falls staff and other travellers.
12 questions
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Pinehurst, North Carolina
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quite large and very comfortable. Modern”
 of 5 bubbles cathleenw920, 3 Feb 2017 | Read review
“Do not get the Jacuzzi suite on the ground floor”
 of 5 bubbles ManyFirstsTogether97, 11 Dec 2016 | Read review
“We have stayed on every floor although we prefer to be at the back as it is quiet.”
 of 5 bubbles JP892, 27 Nov 2016 | Read review
“Rooms at end of halls provided good views from different vantage points and were very quiet.”
 of 5 bubbles fbradshaw789, 10 Nov 2016 | Read review
“On the backside, away from the highway, is better”
 of 5 bubbles EnjoyTravelAlways, 29 Oct 2016 | Read review
5 of 5