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Holiday Inn Express & Suites Niagara Falls

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451 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Niagara Falls
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Showing 433: English reviews
Horseheads
Reviewed 8 November 2014

We went to Niagara Falls for a birthday party. We have a hard time finding a nice place on the boulevard, so we waited until we got there to find a place. Thankfully they had a room here. We got an upgrade and a great deal. The room was fantastic. The bed was comfortable. The towels were sooo soft. I...

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Helpful?
2Thank sillygirl61
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Thank you for taking the time to review our property and for giving us your honest feedback on your recent stay with us. We are glad to hear that you truly enjoyed your stay with us. We always strive to provide a friendly and comfortable stay for our guests. We hope to see you again in the future!

Mississauga, Canada
Reviewed 6 November 2014

We had friends over from Ireland and wanted to take them to the States for some shopping. The Hotel was very nice and very clean, staff really friendly. Had a great hot breakfast. stayed there before and really enjoyed it. didn't charge extra for four sharing the room. so good value for out money!

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Helpful?
1Thank irisheyes50
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Irisheyes50, Thank you so much for choosing to stay with us during your shopping trip and taking the time to review our property. We are glad you enjoyed your stay and truly appreciate your dedication to our hotel as seen by your previous stays with us. We look forward to hosting you again soon!

Elmira
Reviewed 4 November 2014 via mobile

I, my wife and another couple went here for a weekend get away. Checked in Friday and left Sunday morning. Check in was fast and easy. When I booked I asked if we could get rooms beside or across from each other. Was told that they only assign rooms at check in. We got there and to my surprise we...

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Helpful?
1Thank warlock1Elmira
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Warlock1Elmira, Thank you for choosing to stay with us during your weekend getaway and taking the time to review our property. We are very glad that you enjoyed the cleanliness and location of your rooms as well as our breakfast. We are sorry that you were not pleased with the toiletries offered or the housekeeping service. We appreciate all...

Rapid City, South Dakota
Reviewed 2 November 2014

I enjoyed 2 very comfortable nights at this hotel. Easy walking distance to Niagara Falls and all there is to do nearby. Good breakfast, comfortable bed and room. Service was friendly and helpful. Although I didn't use it, I noticed they have a Concierge desk to help plan your day. I wouldn't hesitate to return :)

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Helpful?
1Thank Cindy O
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, We are so pleased you enjoyed your stay. Customer Service is very important to us. Thank you for taking the time to complete a survey. Safe Travels!

Denver, Colorado
Reviewed 22 October 2014

Booked here because it was close to the Falls without being on top of them. There was a lot of places to eat around the hotel, you just need to venture a little way. Staff was always exceptionally nice and helpful. Always had maps and directions to where you wanted to go. Flew out of Buffalo Airport, front desk gave...

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Helpful?
1Thank c b
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear cb, Thank you so much for choosing to stay with us and taking the time to provide your honest feedback about your stay. We are so pleased that you enjoyed your time with us. We always strive to provide our guests with the highest level of hospitality and service. We look forward to hosting you again soon! Thanks!

Clinton Township, Michigan
Reviewed 21 October 2014

I was impressed by the cleanliness of this hotel. The staff that greeted me at the desk to check in were very helpful. This hotel's policy to charge an extra $50 for a pet is outrageous. We frequently travel with our 40 lb dog and this charge is HIGH. I can't imagine what they do that is different than what...

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Helpful?
1Thank N K
HIENFMgmt, Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Guest, Thank you for taking the time to complete a survey about your stay with us. On behalf of the entire team, I apologize your stay was less than exemplary. Our experience in the past is what we have used to determine our pet policy. I apologize for any inconvenience caused. We hope you consider staying with us again...

Reviewed 16 October 2014

Chose this hotel for it's proximity to the Falls without being too close to avoid the tourist traps and costs. The staff were very friendly and helpful. The rooms were clean and well equipped with amenities. The morning FREE breakfast was another reason to stay, especially with a kid. The neighbourhood around is not glitzy and not a tourist attraction....

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Helpful?
1Thank indybiznez
HIENFMgmt, Front Office Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Indybiznez, Thank you so much for choosing to stay at our hotel and giving us your honest feedback about your stay. We are delighted that you enjoyed the convenience and comfort that we offer along with our complimentary hot breakfast. We truly look forward to hosting you again in the future!

new york
Reviewed 13 October 2014

Stayed here 3 nights in August and would definitely stay again. Flew into Buffalo airport, only to have taxi driver inform us we were staying "10 miles from the Falls". Mix-up with Expedia - we wanted to stay at Holiday Inn near the Falls, did not rent a car. Very upset when we arrived at hotel, spent an hour on...

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Helpful?
Thank xfencer
HIENFMgmt, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Xfencer Thank you for taking the time to stay with us and review our property. We pride ourselves on having top notch staff that will do everything they can to ensure that guests have the best stay possible. Glad that they were able to help you out during your stay. We look forward to hosting you again in the...

Reviewed 11 October 2014 via mobile

I recently checked into the holiday inn express and immediately checked out. Upon arrival, I checked the bed, pulled back the sheets etc. when I pulled them back there was hair all over the mattress cover. I looked in the bathroom and noticed blood on the side of the tub. I called the front desk and they sent housekeeping up...

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Helpful?
1Thank Tara W
HIENFMgmt, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Tara W It as obvious to our staff as soon as you checked in that you wanted a refund on your room for reasons that were not made clear. Lying about "supposedly" finding blood is a cheap way to defame a business that prides itself upon running a clean establishment. We pride ourselves on superior hospitality as can be...

Oklahoma City, Oklahoma
Reviewed 1 October 2014

Excellent service and great room. This hotel is away from the touristy part of Niagara Falls, and we were very happy with our stay. Breakfast was great and the breakfast hours were very weekend-friendly. I would highly recommend this hotel. The neighborhood on the way to the hotel was a little questionable-looking, but the hotel was great.

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Helpful?
Thank okmusicman
HIENFMgmt, Public Relations Manager at Holiday Inn Express & Suites Niagara Falls, responded to this review

Dear Okmusicman Thank you for your recent stay and taking the time to review our property. Most visitors to Niagara Falls prefer to stay where we are located as it is only a 10 minute drive to the Falls and we are located next to all the shopping and dining options. We are glad you enjoyed our complimentary breakfast and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel in Niagara Falls, New York Located just a few miles from Niagara Falls in Canada, guests of our Niagara Falls, NY hotel are sure to enjoy our premium amenities and close proximity to Niagara Falls International Airport (IAG) and to one of the greatest natural wonders in the world. There is no shortage of things to do in Niagara Falls, NY. Everything and everyone revolve around this breathtaking natural wonder that is just seven miles from our hotel in Niagara Falls. Here, you can ride the Maid of the Mist, visit the Aquarium of Niagara Falls, take the Journey Behind the Falls or travel the short distance to Canada and view Niagara Falls at its fullest glory. Other nearby attractions include Murphy's Orchard and Seneca Niagara Casino. Business travelers going to Niagara Falls, New York are sure to appreciate our top-of-the-line business amenities, which include an on-site conference room, computer access, free high-speed, wireless and wired Internet access along with courier, copy, mail and fax services. We encourage guests of our Niagara Falls, NY hotel to take advantage of our indoor pool and fitness center. Every morning, we serve a complimentary hot breakfast bar that features our signature cinnamon rolls. Make your reservation at our choice hotel in New York today to take advantage of our great Niagara Falls, NY hotel room deals and rates. ... more   less 

Additional Information about Holiday Inn Express & Suites Niagara Falls

Address: 10111 Niagara Falls Boulevard, Niagara Falls, NY 14304
Region: United States > New York > Niagara Falls
Price Range: ₹ 5,891 - ₹ 17,345 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Niagara Falls 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express & Suites Niagara Falls Hotel Niagara Falls
Holiday Inn Express And Suites Niagara Falls
Holiday Inn Express Niagara Falls
Hotel Style:
#1 Business Hotel in Niagara Falls
#7 Romantic Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Niagara Falls staff and other travellers.
12 questions
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Pinehurst, North Carolina
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quite large and very comfortable. Modern”
 of 5 bubbles cathleenw920, 3 Feb 2017 | Read review
“Do not get the Jacuzzi suite on the ground floor”
 of 5 bubbles ManyFirstsTogether97, 11 Dec 2016 | Read review
“We have stayed on every floor although we prefer to be at the back as it is quiet.”
 of 5 bubbles JP892, 27 Nov 2016 | Read review
“Rooms at end of halls provided good views from different vantage points and were very quiet.”
 of 5 bubbles fbradshaw789, 10 Nov 2016 | Read review
“On the backside, away from the highway, is better”
 of 5 bubbles EnjoyTravelAlways, 29 Oct 2016 | Read review
5 of 5