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Holiday Inn Utica

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66 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Utica
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Showing 65: English reviews
Nashville, Tennessee
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 January 2015 via mobile

I stayed for five nights while on business in New Hampton. The room was nice and clean. The housekeeping staff was very friendly and did a very good job of cleaning the room. The cons: the refrigerator in room 129 did not work. The two front desk employees seemed like they were aggravated to deal with a guest. (Thankfully, the... More 

Helpful?
Thank Larry T
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to post your review. I have addressed your concerns with our maintenance department in order to get the refrigerator fixed in room 129. I have also given your very nice comments to our executive housekeeper in regards to his staff. If you are in the Utica/New Hartford area again for business we hope that... More 

Macedon, NY
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 November 2014 via mobile

Reasonably priced. "Soft" pillows were fantastic. Huge bathroom. That's it. Trip Advisor shows "Free Breakfast" for up to 2 adults sharing a room. We were told we had to pay for breakfast. I am a loyal IHG member. I was greeted as such when checking in, but no IHG gift as I'm accustomed to receiving. The heater/air conditioner was OFF... More 

Helpful?
Thank myjetski23
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to tell us about your recent stay with us. I apologize that it was not the best stay. I have spoken to the housekeeping manager in regards to making sure that the heat is turned on for the rooms that will be occupied, and I have also spoken with the front desk associates in... More 

New Hartford, New York
Level Contributor
415 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 11 November 2014

Had my baby shower here in October, food was excellent. Unfortunately, the sole server for my shower was incredibly rude to myself and my family. Numerous times. My family and I tried to not let it ruin our day, but something as simple as asking for our empty water pitchers to be refilled should not have been such a battle.... More 

Helpful?
Thank kristen033
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Kristen, Thank you for letting us know and I will have Chris contact you as soon as she can. Amanda More 

Travellers are raving about these New Hartford hotels

Westchester, New York, United States
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 October 2014

This hotel is convenient, pleasant and reasonably priced. It was clean and the beds were very good. It could use some updating but overall, it is better than most other places in the area. Staff was pleasant and helpful. They will also permit dogs. Was also very quiet. Will stay there again.

Helpful?
Thank Mark N
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for your review. We appreciate you taking the time to let us know that you had a wonderful stay with us and we are happy to here that you will be back. Thank you again and we look forward to having you as our guest in the future! More 

Myrtle Beach, South Carolina
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 October 2014

the hotel is in very good condition...all new furnishings...and that is the end of the good news.....when you arrive the doors pull out...making it very difficult to negotiate luggage coming in....the room....no microwave or fridge.....in the bathroom the only plug was on the far wall....making it impossible to blow dry my hair...yet there is a phone jack next to the... More 

Helpful?
1 Thank Patti S
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Our sincere apologies for the recent experience you had with us. Cleanliness and condition is something we take great pride in and we’re extremely disappointed to learn of what occurred during your visit. Responding to guests needs is another area we usually excel in, so I will address the specifics of your claim in detail with the appropriate departments immediately... More 

Reading, Pennsylvania
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2014

I used to work for the company that owned this hotel and one of my former employees is the housekeeping manager here. They have maintained the service and quality of the previous owners and that makes me proud. The room was clean, the desk staff friendly and the housekeepers were very friendly as well. Only stayed one night this trip... More 

Helpful?
Thank CrownePlazaReading
central Ohio
Level Contributor
224 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 2 September 2014

We typically don't stay at Holiday Inns (other than HI Express occasionally) so I expected that this one would be rather old and tired based on some of the other reviews, and our most recent experience with the chain about twelve years ago. Fortunately, this hotel exceeded our expectations in many ways. The property was in great condition outside and... More 

Helpful?
Thank mapcat
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 August 2014 via mobile

I waa charged for breakfast lol room was nice, clean, updated and staff was friendly im writing this a couple of months later i hope its the right one, only stayed for 1 night and i would stay here again

Helpful?
Thank Danielle T
Vancouver, Washington
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2014

No breakfast included -- maybe I've spent too much time in European hotels, but for about half the price, I could have stayed at the Days Inn down the street with the same amenities, plus a full, hot breakfast. There is a door-hanger telling about the save water program to use your towels for more than one day, BUT there... More 

Helpful?
Thank GenBear
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

We regret that we did not provide the type of accommodations you expect as a traveler – my sincere apologies for the inconvenience caused with your stay. We take your constructive feedback seriously, and will continue to focus on providing comfortable accommodations to all our future guests. Failing to meet guest’s expectations is not part of our culture, and is... More 

HAMMOND
Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 July 2014

Made reservations at this Holiday Inn due to its proximity to Utica-Rome Speedway and used Reward points. Directions to this place via Mapquest were confusing! Finally found this hotel and next to business park and across the street from homes. Only later we found a hospital and college close by also. Requested 1st floor room with fridge for diabetic husband... More 

Helpful?
Thank JANET K

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful 100 room property is right outside of Utica, New York and offers travelers a property that prides itself on being clean and accommodating. ... more   less 

Additional Information about Holiday Inn Utica

Address: 1777 Burrstone Road, New Hartford, NY 13413
Region: United States > New York > New Hartford
Price Range: ₹ 7,387 - ₹ 9,712 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Utica 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Utica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor rooms in the 250s seem to be nice and quiet.”
 of 5 bubbles 434jordans, 27 Oct 2016 | Read review
“Ask for special needs that suit you. The rear section was just what we wanted, . We parked close and had easy access to the room.”
 of 5 bubbles BruceWoych, 25 Apr 2016 | Read review
“Rooms and hallways were (seemingly) in wings. The near to mid wing room was very quiet.”
 of 5 bubbles 952bryanb, 24 Oct 2015 | Read review
“Road warriors staying more than one night would enjoy the kings size room with a couch, microwave and refrigerator!”
 of 5 bubbles FarmingtonOwner, 28 Jan 2015 | Read review
“Think all jars good except rooms away from lobby don't have easy access to elevators and will need to use the stairs.”
 of 5 bubbles markn250, 12 Oct 2014 | Read review
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