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Check in was in order and I got a room on the 3rd floor in a quieter part of the hotel. The room itself is huge and was more like a suite. There was a separate bedroom with a closet and TV. A living room...More
Response from Doreen J, Front Office Manager at Hilton Garden Inn NanuetResponded 1 week ago
Dear Mr. Kumar,
Thank you for providing us with feedback about your recent stay. Please accept our sincere apology for not providing you with the quality of service that you deserve. Our goal is to provide exceptional service everyday. Unfortunately we have fallen short of...More
We really like our stay at your hotel. Very clean and well maintain. All the staff have been really nice and helpful. We felt very welcome and they give us an excellent service during all of our stay. We really enjoy our vacation and we...More
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1 Thank 339miltonc
Response from BernieMNanuet, General Manager at Hilton Garden Inn NanuetResponded 2 August 2017
Thank you for your recent review, we are delighted to see that we have met and exceeded your expectations, we will certainly share all your positive comments with the entire staff, As always we thank you for your loyalty and look forward to...More
At check in, I stood around a while the desk attendant and another employee tried to take care of a billing problem. And I waited. At departure, it was the first time staying at a hotel that I was not asked about my stay. Neither...More
Thank Nancy M
Response from Doreen J, Front Office Manager at Hilton Garden Inn NanuetResponded 3 weeks ago
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did...More
My stay at this hotel was nothing short of amazing! I was acknowledged upon check in and didn't have to look far or wait for any help! The staff was very attentive and catered to my every need. The rooms were clean and the area...More
Every element related with the hotel was satisfying but the room I required wasn't ready when I arrive even though I e-checked in prior to my arrival. And the new room I got wasn't satisfying since ALL the towels have hair on them, not one,...More
Thank William Z
Response from Doreen J, Front Office Manager at Hilton Garden Inn NanuetResponded 4 weeks ago
Dear Mr. Wiiliam Z
Thank you for providing us with your feedback
Please accept our sincere apology for the issue you experienced during your stay with our bathroom amenities. Our team works very hard to keep every room and bathroom clean; we strive to exceed...More
Response from riverrat33523 | Reviewed this property |
There are a number of choices. If you want to take your car into the city then cross at Tappan Zee Bridge to 87 will take you to Bronx. Henry Hudson Parkway will take you along a scenic route along the water to Manhattan. If... More
There are a number of choices. If you want to take your car into the city then cross at Tappan Zee Bridge to 87 will take you to Bronx. Henry Hudson Parkway will take you along a scenic route along the water to Manhattan. If you want to ditch your car you can go to Harmon Meadows which is a retail shopping area with hotels and restaurants - you can park your car there for free and purchase a bus ticket super easy at a kiosk and the bus takes you right to Times Square- super easy- we loved doing that! you might hit traffic on the bus in the Lincoln tunnel but it is a quick ride otherwise
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"Maybe the rooms that end in 23 are the ones with cold water? I was in 323 and 423, and my friend was in 223."