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Traveller (10)
Dining (3)
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Overview
  • Excellent15%
  • Very good25%
  • Average22%
  • Poor18%
  • Terrible20%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Hot Tub
Non-Smoking Rooms
Restaurant
Room Service
2 Star Hotel
All hotel details
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Reviews (100)
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1 - 5 of 100 reviews
Reviewed 26 January 2018

Friendly staff, comfortable bed, and an excellent breakfast!! This is a conveniently located hotel that can meet the needs of any traveler. Had the king room(HUGE) The guy in the breakfast room deserves a medal for friendliness.

Thank Vickie P
Reviewed 15 November 2017 via mobile

Booked the Quality Inn out of convenience of location. I travel for work and have stayed in hotels every week for the past several years. This is the second worst hotel I have ever booked. The rooms are small, dusty, smokey, and rundown. I can...More

1  Thank elisbene
Reviewed 28 July 2017

Reservation for non-smoking room made well in advance. On arrival none available and only choice on smoking floor. Spent 7 days in this stench and request for move to correct non-smoking room never acknowledged. Consider other area's when in this part of New York. Ogdensburg...More

1  Thank James F
Reviewed 12 May 2017

Hotel located in downtown area. Plenty of parking. Check-in not so good. No people person skills. Room cramped & VERY dusty. Had issues with the “free” wi-fi. No one at the front desk could help. They have a choice of free wi-fi & “Premium” wi-fi...More

Thank Michael D
Response from QualityMassenaGM, General Manager at Quality InnResponded 15 May 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 13 April 2017

I needed to visit a client in Massena but wanted to keep the budget under control. I opted for a very affordable super single room at Quality Inn on West Orvis St. The room had a comfortable bed that seemed more like a queen, a...More

Thank RoadWarriorNH
Response from QualityMassenaGM, General Manager at Quality InnResponded 17 April 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Room Service
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Banquet Room
Room amenities
Microwave
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Details
Price range
US$ 81 - US$ 149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
Details
Price range
US$ 81 - US$ 149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
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Traveller (10)
Dining (3)
Questions & Answers
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Kathe47
6 June 2015|
Answer
Response from QualityMassenaGM | Property representative |
Depending on the type of room you are looking for the cost would be between $79.99-$119.99, plus 11% tax, for single or double occupancy. There are also suites in the upper floors at a higher cost. Be sure to call the hotel... More
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Votes
Room Tips
"Look elsewhere"
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"Pick another hotel."
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"select the double bed room"
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"The rooms on the front face the main street and the back has better views."
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