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Holiday Inn Express Hotel & Suites Malone

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155 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Syracuse, New York
Reviewed 27 December 2015

We can't say enough good things about this Holiday Inn property. First and foremost, the customer service was top notch. We were attending a family gathering. Kenneth, the front desk manager, was incredibly welcoming and very accommodating. He went out of his way to insure our entire family was comfortable and made our stay very enjoyable. The Holiday Inn offers...

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Helpful?
Thank NY-travelerxyz
HIEMaloneStaff, Front Office Associate at Holiday Inn Express Hotel & Suites Malone, responded to this review

NY-Travelerxyz, Thank you for taking the time to provide a review of your stay with us. We greatly appreciate you sharing your experience and the very kind comments regarding the staff here at the Holiday Inn Express. We are very happy that we were able to provide even a little comfort during your very difficult time. Once again, we appreciate...

Albany, New York
Reviewed 4 December 2015 via mobile

Stayed at this Holiday inn several times and the front desk is always top notch! Always get an upgrade and accommodations are clean and well kept. I stay in many holiday inns and being a Spire Member with over 1M points in picky with my stats. Never disappointed.

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Helpful?
Thank Will W
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Will W., We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Kind Regards, Kenneth

Saratoga Springs, New York
Reviewed 15 November 2015

The staff was friendly and went out of their way to make this a comfortable overnight stay. The room was tidy, but there were a couple of stains on the wall in the sitting area of the suite. The morning breakfast had a good selection of items and was presented nicely in their dining area located off the lobby.

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Helpful?
Thank D C
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your feedback. We are happy to hear that our staff could provide you with a comfortable stay, and that you were able to enjoy our Hot Express Start Breakfast. We would like to thank you for bringing this small issue in one of our suites to our attention, we will address it immediately. We hope to see...

Reviewed 27 October 2015

I was cheerfully assisted by Toni at the front desk. My room was spacious and clean. The breakfast the following morning was great. The girl who runs the breakfast, Shauna greets everyone with a smile and makes them feel welcome. The food is good and Shauna keeps the area immaculate! I strongly recommend this hotel.

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Helpful?
Thank mike r
HIEMaloneStaff, Breakfast Host at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Mike R, for your 5 star review! We are happy to hear that you enjoyed your stay with us at the Holiday Inn Express! Thank you for your kind words, we always enjoy seeing you on your trips up to Malone. We look forward to your next stay with us! Sincerely, Shauna Breakfast Host

Edmonton, Canada
Reviewed 26 October 2015

What makes this Holiday Inn a stand out is its very accommodating and friendly staff. Whatever anyone asked they accommodated! The hotel was completely full when we visited but the staff was friendly and courteous. The rooms were clean and basic. We stayed in a suite and I had the sofa bed which was a bit hard but not the...

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Helpful?
Thank solo14
HIEMaloneStaff, Front Desk Clerk at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Solo 14, for your review! Here at the Holiday Inn Express, we take pride in accommodating each and every guest to the best of our ability. We apologize that you experienced an uncomfortable pullout mattress during your stay. I have made a note to your profile, and we will be sure to better accommodate you with an extra...

New York City, New York
Reviewed 6 October 2015

Front desk staff was awesome. The bed was uncomfortable and there was a blood spot on the door frame of the bathroom. Yuck. I will probably come back and hope for a better room next time. Breakfast was typical of a Holiday Inn Express.

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Helpful?
Thank ilovepuntacana
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear ilovepuntacana, We take great pride in our property and when an issue arises we are always happy to take care of it as we understand the impact any issue may have on your stay. I apologize for the condition of your room and have addressed your comments with our staff. We really want you to return so we may...

albany,ny
Reviewed 3 October 2015

best place in town, clean, friendly staff, great bed. Good breakfast, good wireless connection and pretty fast as well. very quiet during the day and at night. i would avoid the close by restaurant. food is horrid and so is the service.

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Helpful?
Thank mike h
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for your 5 star review! We are happy to hear you enjoyed your stay with us, and were able to take advantage of our Hot Express Breakfast and complimentary high speed fiber optic internet. We do apologize for your experience at Mo's, we will be sure to share your feedback with them. We hope to see you again...

Potsdam, New York
Reviewed 15 September 2015

This hotel was clean and comfortable. Service was excellent both while at the hotel and the few times I had to call. The breakfast was great!! Our room was spotless and very comfortable. It was quiet too.

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Helpful?
Thank narrow56
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you narrow56 for staying with us and writing such a nice review! We appreciate that you enjoyed our hotel and services provided especially our breakfast! I will share your feedback with our staff in our next morning meeting!. Everyone will be so happy to hear comments! Thank you again and we look forward to seeing you again in the...

Albany, New York
Reviewed 9 September 2015 via mobile

Stayed here on a family visit. We were traveling with our child who has special needs and medical complexities. We always get a bit anxious when we have to travel with him. No worries, the staff were all wonderful. The rooms were clean and the breakfast selection was delicious. Overall everyone was very accommodating! If you are planning a trip...

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Helpful?
Thank zoechick321
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking the time to write such a wonderful review! All of us here at the Holiday Inn Express were happy we could accommodate your needs, as well as provide you and your family with a comfortable stay! I will be sure to share your kind words with our team. We look forward to seeing you again on...

ny
Reviewed 27 August 2015

I have stayed at a few 5 Star Hotels in my time... And I have to say, this place always makes me feel more Welcome and at Home then the uber pricey chain brands... The accommodations are top notch: Clean, Neat & Tidy. Terry, Toni, Kenny & the rest of the Staff always "Welcome me" with a smile and a...

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Helpful?
Thank DGNYC222
HIEMaloneStaff, Front Desk Agent at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking the time to share your review! Here a the Holiday Inn Express, we take pride in providing our guests with a "home away from home" atmosphere to help you relax, even if you are on business! I will be sure to pass on your kind words to our staff members! Thank you for your continuous loyalty...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953-4713
Region: United States > New York > Malone
Price Range: ₹ 9,164 - ₹ 11,269 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Malone 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Malone
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Malone staff and other travellers.
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Kingston, Canada
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Malone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great view”
 of 5 bubbles 719clairer, 19 Oct 2016 | Read review
“Rooms facing the back have nice views of fields and the nearby small airport”
 of 5 bubbles shaft9077, 23 Sep 2016 | Read review
“We had a northern view - you can see mountains in Canada”
 of 5 bubbles phlefebvre2016, 23 Sep 2016 | Read review
“never hurts to ask for an upgrade.....”
 of 5 bubbles ILUVMAINE69, 20 Sep 2016 | Read review
“If one has back issues, I'd keep looking.”
 of 5 bubbles Libb1968, 17 Jun 2016 | Read review
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