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Holiday Inn Express Hotel & Suites Latham

Traveller (26)
Room & Suite (35)
Dining (3)
  • Excellent42%
  • Very good30%
  • Average11%
  • Poor7%
  • Terrible10%
Travellers talk about
“on tap”(15 reviews)
“front desk”(60 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Free Airport Transportation
3 Star Hotel
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Offers from Holiday Inn Express Hotel & Suites Latham
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2 Apr3 Apr
1 room, 2 adults, 0 children
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Reviews (365)
There are newer reviews for Holiday Inn Express Hotel & Suites Latham
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All reviewson tapfront deskbreakfast attendantroom was cleanan upgradeconference roomalbany areatwo nightsbusiness tripmorning breakfastnice roomsnice breakfastfree breakfastalbany airportyogurtthe breakfast areatammy
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11 - 15 of 363 reviews
Reviewed 21 November 2017 via mobile

I arrived very late at night and I had to call to the Desk clerk. He moved as slow as molasses and I had to ask twice for a bottle of water. I’m an upper level rewards member and I was never greeted or acknowledge....More

Thank MichaelB480
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LathamResponded 6 December 2017

Hi MichaelB480, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love to...More

Reviewed 25 October 2017

I waited several weeks before posting this negative review, as I wanted to give the hotel management a fair chance to respond to my concerns, something they have so far declined to do. Our group stayed at this Holiday Inn Express in September. The rooms...More

Thank xxrrttyy
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LathamResponded 9 November 2017

Hello xxrrttyy, Thank you for your review regarding your recent stay at Holiday Inn Express Latham, NY. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message...More

Reviewed 3 October 2017

The outside of the hotel was clean and well-maintained. The front desk staff was friendly and welcoming, easy check-in and check-out. The room was clean and fresh. The bed was very comfortable providing an excellent sleep (I do not sleep so this was very welcoming)....More

Thank DarieM
Reviewed 31 July 2017 via mobile

My mother (age 86) stayed at this Holiday Inn Express as part of a large bus group on the night of July 21. What a fiasco it was! Initially she was given a room and key and when she went to that room it was...More

Thank KevinDYarnell
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LathamResponded 15 August 2017

Dear KevinDYarnell, Thank you for taking the time to write a review about your mom's stay with us. Please extend our apologies to her for the inconvenience. Reviews like yours are very valuable as they enable us to target areas we need to improve on....More

Reviewed 31 July 2017

This hotel was fairly decent in comparison to other properties that I have stayed in. I wish it had a refrigerator but that's pretty minor. Didn't try the restaurants or the morning breakfast but I did use the pool which was nice. Only two minor...More

Thank Preroll
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Awards & Recognition
Certificate of Excellence
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Multilingual Staff
Things to do
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Price range
US$ 107 - US$ 169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
US$ 107 - US$ 169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (26)
Room & Suite (35)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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3 January 2015|
AnswerShow all 2 answers
Response from yellowpacecar7 | Reviewed this property |
I don't want to 'knock' this hotel, but I do agree, there's other hotels in the area that are probably nicer. Although, August is track season(if that's why you are coming to the area...) and, prices will be significantly... More
Room Tips
"queen suites with double bed is a very large room."
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"Ask the front desk!"
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"Upper floors avoid gatherings, banquets and business meetings on main level"
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"We saw two room styles and both were great!"
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