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I arrived very late at night and I had to call to the Desk clerk. He moved as slow as molasses and I had to ask twice for a bottle of water. I’m an upper level rewards member and I was never greeted or acknowledge....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LathamResponded 6 December 2017
Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love to...More
I waited several weeks before posting this negative review, as I wanted to give the hotel management a fair chance to respond to my concerns, something they have so far declined to do. Our group stayed at this Holiday Inn Express in September. The rooms...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LathamResponded 9 November 2017
Thank you for your review regarding your recent stay at Holiday Inn Express Latham, NY. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message...More
The outside of the hotel was clean and well-maintained. The front desk staff was friendly and welcoming, easy check-in and check-out. The room was clean and fresh. The bed was very comfortable providing an excellent sleep (I do not sleep so this was very welcoming)....More
My mother (age 86) stayed at this Holiday Inn Express as part of a large bus group on the night of July 21. What a fiasco it was! Initially she was given a room and key and when she went to that room it was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites LathamResponded 15 August 2017
Thank you for taking the time to write a review about your mom's stay with us. Please extend our apologies to her for the inconvenience. Reviews like yours are very valuable as they enable us to target areas we need to improve on....More
This hotel was fairly decent in comparison to other properties that I have stayed in. I wish it had a refrigerator but that's pretty minor. Didn't try the restaurants or the morning breakfast but I did use the pool which was nice. Only two minor...More
Response from yellowpacecar7 | Reviewed this property |
I don't want to 'knock' this hotel, but I do agree, there's other hotels in the area that are probably nicer. Although, August is track season(if that's why you are coming to the area...) and, prices will be significantly... More
I don't want to 'knock' this hotel, but I do agree, there's other hotels in the area that are probably nicer. Although, August is track season(if that's why you are coming to the area...) and, prices will be significantly higher probably everywhere, compared to other times of the year. You should check around.
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"queen suites with double bed is a very large room."