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Quality Inn & Suites Kingston

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Traveller (10)
Room & Suite (9)
Dining (1)
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Overview
  • Excellent10%
  • Very good12%
  • Average23%
  • Poor21%
  • Terrible34%
3 weeks ago
“Good Service helps you to forget its need for a facelift”
20 Mar 2018
“A strange hotel, but cheap”
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Room Service
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (217)
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91 - 95 of 213 reviews
Reviewed 20 July 2014 via mobile

Room was not clean, bathroom floor did not appear to have been swept. Also, checked before staying to use a credit card over the phone. Person taking the reservation failed to mention that card was required in person to bill. Manager at desk charged the...More

3  Thank JNpapa
Response from QualityInn12401, Manager at Quality Inn & Suites KingstonResponded 15 August 2014

I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. I hope you'll accept...More

Reviewed 13 July 2014

I had some concerns after reading reviews on this & other higher rated hotels nearby, but gave this hotel a try anyway. This is a basic not lux accommodation. However it is nicely located just off the NY Thruway & priced at a reasonable $126...More

1  Thank vacationer342
Response from QualityInn12401, Guest Relations Manager at Quality Inn & Suites KingstonResponded 18 July 2014

We appreciate that you've the time to rate our hotel and to explain your experience. We are so glad that you have taken the time to let us know how you perceived our accommodations. We want you to know that your feedback and description of...More

Reviewed 10 July 2014

Breakfast at this location was lousy for my family's stay. Poor selection, small portions and overcooked product. When complaining to the manager he said "My suggestions will be noted". That’s really poor customer service. I’ve stayed at this location a number of times in the...More

Thank John T
Response from QualityInn12401, Guest Relations Manager at Quality Inn & Suites KingstonResponded 18 July 2014

I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We appreciate your loyalty and we are deeply saddened to hear...More

Reviewed 6 July 2014

Very dated, cigarette burn in bedspread. Bathroom worn and tired. Workout room door locked and staff couldn't get it open for a day. Heated pool was way too cold for me but my family enjoyed it. Breakfast...where do I start? Food (except potatoes) palatable. One...More

Thank Karen B
Response from QualityInn12401, Guest Relations Manager at Quality Inn & Suites KingstonResponded 18 July 2014

It is good to hear from you, though I am very sorry to learn that you did not fully enjoy the service, accommodations, and hospitality that we hold to such a high degree of importance in our hotel. Thank you for your honest feedback which...More

Reviewed 2 July 2014 via mobile

This is an overpriced hotel. Large capacity with very few guests yet they gave us a room as far away from pool and desk as you could get without being out the back door. Bed was okay. Decor very dated. But clean. The entire property...More

Thank IllinoiaRed
Response from QualityInn12401, Guest Relations Manager at Quality Inn & Suites KingstonResponded 18 July 2014

Thank you for taking the time to rate our hotel and to explain your experience. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us, so your few issues are addressed within our...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Breakfast Available
Room Service
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Indoor pool
Details
Price range
US$ 82 - US$ 197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 82 - US$ 197 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (10)
Room & Suite (9)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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Jack S
1 October 2016|
Answer
Response from paws0810 | Reviewed this property |
place is old internet slow - no clue - but I've been traveling all my life to all sorts of great hotels and not so great - hooking up an xbox in your room??? thats interesting - i have no idea... sorry - - the place is in... More
-1
Votes
Jayne K
24 September 2016|
AnswerShow all 4 answers
Response from danwstr | Reviewed this property |
When you book a room you always have to remember to specify you want a non-smoking or smoking room. Even so, I'm surprised the hotel wouldn't make the switch. Must have been a packed house that night.
0
Votes
paws0810
8 June 2016|
Answer
Response from Raul F | Reviewed this property |
Heavy traffic in the area and the gym is awful Better to stay closer to downtown Woodstock
0
Votes
Room Tips
"Not sure I think only some rooms are renovated"
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"Don't be frustrated by the location being in a car dealership parking lot."
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"This time we stayed facing the Thurway didnt hear the traffic ."
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"I was in room 164 -- great room but a bit of a hike to the lobby."
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