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Holiday Inn Express At JFK

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Holiday Inn Express At JFK
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847 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express At JFK
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Showing 745: English reviews
Dexter, Michigan
Reviewed 4 weeks ago

Stayed for a night after a late flight in from JFK. There was a free shuttle from the airport. About a 10 minute ride. The room was clean, the staff friendly, but the hotel itself was really run down and need of updates big time.

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Helpful?
Thank Christy-Gracie
stevevargas03, Front Office Manager at Holiday Inn Express At JFK, responded to this review

Dear Christy-Gracie We are sorry your stay with us was not up to your standards, we strive to be number one. We are happy the room was up to your standards and the staff always aims to please. Please contact me directly concerns you encountered while staying with us. I hope to here from you thanks. Steve Vargas Front Office...

Virginia
Reviewed 4 weeks ago

The hotel is in a very run down area of Jamaica - and is nothing like the photo above. You enter into a lobby that is narrow at best, bare and bleak.The elevator is VERY SMALL so be careful if you have a great deal of luggage. Our room was on the first floor (translation basement) - walls scuffed, paint...

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Helpful?
Thank VirginiaMamababs
stevevargas03, Front Office Manager at Holiday Inn Express At JFK, responded to this review

Dear Virginia Mamababs, We want to thank you for your recent stay with us and we thank you for your positive comments. We as a team strive to be number one. We want to also apologize for the issues you mentioned in your review. Please feel free to contact me directly to discuss the issues you encountered while staying with...

Amherst, New York
Reviewed 4 weeks ago

This is my second stay and I was a little more disappointed this time. The food didn't seem as good as last time and both days there was a strong stench of marijuana all night that causes me to loose sleep and forced me to checkout and leave before the second night. The General Manager was more than accommodating and...

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Helpful?
Thank can5182016
stevevargas03, Front Office Manager at Holiday Inn Express At JFK, responded to this review

Dear Can5182016, I want to apologize about the issue you had while staying with us and we strive as a team to be number 1. We look forward to your next stay with us and we are deeply sorry and hope you will stay with us again. I look forward to your next visit with us at the Holiday Inn...

Reviewed 19 March 2017

I had reserved two rooms as an IHG Platnum Elite Member, I arrived at JFK airport from an International flight at 11:50pm only to discover that my rooms were given away. This was on Mar14th during the nor'easter When speaking with the hotel General Manager, It was clear he had no desire to properly resolve this unfortunate experience. I have...

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Helpful?
2Thank Larry K
Danny S, General Manager at Holiday Inn Express At JFK, responded to this review

Dear Larry k, Thank you for your loyalty as an Elite Platinum member. While I truly understand your frustration I also was able to verify that our team contacted you both via e-mail and telephone to advise you of the non guaranteed status of your reservation. Our hotel has a 24 hour cancellation policy and even though we could have...

Silver Spring, Maryland
Reviewed 19 March 2017

Stayed here for 1 night layover after arriving from London. Hotel was actually the same. Was treated as a Priority Club Platinum member at the time on arrival, so was really pleased! Was given an amenity pack! Was quite grateful for the internet and print facilities which allowed me to check-in for my flight the next day to Detroit. Clean...

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Helpful?
Thank Steve Y
stevevargas03, Front Office Manager at Holiday Inn Express At JFK, responded to this review

Dear Steve Y, We want to thank you for your recent stay with us and we strive to be number 1. We are so happy you enjoyed your recent stay with us. I look forward to meeting you next time you decide to stay with us in the future. Thanks Steve Vargas Front Office Manager Holiday Inn Express at JFK...

Reviewed 18 March 2017

The overall ambience and cleanliness of the hotel is excellent but the front desk needs more integrity while they communicate stuff to the guest. I had an experience wherein I was quoted a price of $139 including tax for the extension of my stay from 2pm to 9pm by the front desk executive Richard but by the time I went...

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Helpful?
1Thank Binu b
stevevargas03, Front Office Manager at Holiday Inn Express At JFK, responded to this review

Dear Bini b, I want to apologize about the issue you encountered while staying with us at the Holiday Inn Express at JFK we strive to be number 1. Please contact me directly to discuss the issue you encountered while staying with us. Thanks Steve Vargas Front Office Manager Holiday Inn Express at JFK svargas@hiekennedy.com

Virginia Beach, Virginia
Reviewed 13 March 2017

Better than expected. Arrived early on a very busy, very unseasonably cold March Saturday. The Front Desk staff was attentive, empathetic, and able to check us in a half hour before check in time. Larissa (sp) and Cindie (sp) and Jorge were top notch professionals. The shuttle service was EXACTLY AS ADVERTISED. As busy as it was, we left the...

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Helpful?
Thank Roomseller59
stevevargas03, Front Office Manager at Holiday Inn Express At JFK, responded to this review

Dear Roomseller59, We want to thank you for recognizing our team and we strive to be number 1 as a team. We appreciate all your feedback and comments. We look forward to your next visit and we thank you for being loyal to the Holiday Inn Express at JFK. I look forward to meeting you next time you decide to...

New York City, New York
Reviewed 9 March 2017 via mobile

We stayed here because we could stay overnight before a 7 am flight and park our car as part of the package. The stay was ok, but when we returned we took the air train to the hotel shuttle pick up as we had been told the shuttle comes every 15 minutes. After waiting 20 minutes we called the hotel...

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Helpful?
Thank NJ-traveler-diver
stevevargas03, Front Office Manager at Holiday Inn Express At JFK, responded to this review

Dear NJ-traveler-diver, We want to apologize for the issue you had with the shuttle service we strive to be number 1 as a team. We are addressing the issue with the shuttle that day and I want to personally apologize to you. Please contact me to discuss this matter at your convenience . I look forward to speaking to you...

Reviewed 7 March 2017 via mobile

As a IHG platinum elite member, I've never been treated with such rudeness and disrespect. I always love staying at IHG hotels for the great customer service. This place is an embarrassment to the IHG chain!

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Helpful?
1Thank chuckwolfe
Danny S, General Manager at Holiday Inn Express At JFK, responded to this review

Dear chuckwolfe: I am disappointed to learn that we were not able to meet or exceed your expectations. Our team works very hard in ensuring that every guest experience is consistent and memorable. Please contact me at via e-mail or at the number below as I would like to discuss the details of your experience and most importantly make it...

Wheeling, WV
Reviewed 7 March 2017

The hotel overall was good for our needs - an overnight stay to catch a flight out of JFK the next day. The staff at the hotel were all super nice and friendly. The rooms were small, however, it's New York and what you might expect. The complimentary breakfast was good and well stocked, but the area where you eat...

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Helpful?
1Thank WVTravelers4
Danny S, General Manager at Holiday Inn Express At JFK, responded to this review

Dear WVTravelers4: Thank you for your compliments to our team; they are a terrific bunch and we are fortunate to have them! I am glad you enjoyed our Smart Start breakfast and hope you got to try one of our signature cinnamon rolls! They are so delicious that they keep our breakfast room busy throughout the morning. We look forward...

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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
We offer a free 24hr shuttle to and from JFK ONLY... to get to the Hotel from the JFK, take the AirTrain to Federal Circle and call the hotel... the shuttle departs every hour on top of the hour. 'Stay Smart' the Holiday Inn Express Kennedy Airport hotel located just 1/2 mile from JFK Airport and 40 minutes to Laguardia Airport. Take the AirTrain at JFK to the local subway into Manhattan and see historical landmarks such as the Statue of Liberty, Times Square and many popular sites. Visit Belmont Stakes & the Aqueduct for Horse Racing, Mets Citi Field, Yankee Stadium to watch a baseball game, Arthur Ashe Tennis Stadium to watch the US Open Tennis Tournament, or engage in the NYC Marathon, 5 Borough Bike Tour, and many other activities. Rather relax indoors? Holiday Inn Express JFK Airport hotel offers 129 guest rooms with deluxe furniture, 32 inch flat screen televisions with 4 HBOs, 2 ESPNs, several news channels, Cartoon Network for the kids, and many other channels to watch your favorite program. Jump start your morning with our free "Express Start" hot breakfast or take our breakfast with you in our 'To-Go' bag. Don't forget to take advantage of our 24 hour business center with 2 computers and a wireless printer, or log onto to our free high-speed wireless Internet network from anywhere in the hotel. ... more   less 

Additional Information about Holiday Inn Express At JFK

Address: 15370 S Conduit Ave, Jamaica, NY 11434-4237
Region: United States > New York > Queens > Jamaica
Price Range: ₹ 11,150 - ₹ 18,475 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express At JFK 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Holiday Inn Express At Jfk Hotel Jamaica
Holiday Inn Jamaica
Holiday Inn Express Jfk
Holiday Inn Express Jamaica
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express At JFK staff and other travellers.
19 questions
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Bakewell, United Kingdom
8 months ago
Boston, Massachusetts
5 days ago

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Questions? Get answers from Holiday Inn Express At JFK staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms do not have refrigerators, so if staying more than one night then request one of the limited number of portable units.”
Sands_smith, 16 Apr 2017 | Read review
“At the back of the hotel away from the freeway”
Johnpsau, 27 Mar 2017 | Read review
“Do not agree to a first floor room”
VirginiaMamababs, 23 Mar 2017 | Read review
“there is a floor dedicated with quiet rooms, maybe ask reception upon check in for one of these”
983stevey, 18 Mar 2017 | Read review
“We were on the 4th floor at the end of the hall and it was quiet”
WVTravelers4, 6 Mar 2017 | Read review
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