I had stayed there for work and on my way to the hotel, I had misplaced my purse. I thought I might’ve left it on one of the hotel counters or in the uber I took there. Long story short .. Doreen went above and beyond to help me out. She helped me look at the security cameras to see if I had it on me when I came in (which I didn’t). And then what really surprised me is that she came up to my room to personally tell me that the Uber driver (who I couldn’t get a hold of because the trip wasn’t on my account) was bringing my purse. I had been crying all morning because of misplacing my purse and then I was crying because she quite literally lifted this huge weight off of my shoulders. Doreen is a god send and I hope to run into her again. She’s awesome!
First time here and was pleasantly surprised, close location to JFK. Bed was comfortable, pillows were great and overall a great way to recharge for my next flight. Front desk staff was warm and friendly.
Overall out experience was wonderful because of the staff at this hotel. Those at the desk were attentive, the woman that served us at the restaurant in the lobby was very kind, both drivers of the pick up service was nice and helpful. George our driver drive for our morning shuttle driver was awesome and very kind, made sure we arrived to the right terminal!!! Thanks again to the staff!
My shuttle drivers for the past two days George and Pierre were absolutely amazing and friendly. They were on time and went out of their way to help us and make us feel comfortable. They were able to go above and beyond to make my view of Marriott ten times greater. I am a happy customer and they deserve all of the accolades they can get!!
We had 1 night here before we flew overseas. Everyone was so nice. The place was clean and the food served at the nosh cafe was delicious! Charlyn and Roman were very helpful. The bartender the night we ate at the nosh 5/23/22 (I don’t know here name) she was on top of her game. It was very busy and she ran the bar and waited on every table. Would recommend this place for your stay
We stayed here on night before an early flight the next day overseas. We stayed there clearly due to the location to the airport. However, I’d suggest you look elsewhere close to JFK. The rooms were not good and the shower/bathtub is so slippery that i fell out of the shower and hit my back and broke my finger. I’m lucky I didn’t hit my head. Didn’t make for a fun start to a long trip. Also, we thought the shuttle would be an easy way to get to the airport the next morning as they run very 30 minutes. What they don’t tell you is that they have to drop all the airline crews at their terminals first. So, we had to keep doing loops around the airport to hit every terminal. It took us 30 minutes to get dropped off from when we left the property. If they had just told us that, we would have called an Uber and been a lot less stressed about timing.…
I stayed at this hotel the night before an early morning flight. The hotel common areas are dates and in need of TLC. I have Ambassador Elite status with Marriott and received an upgrade to a suite. The room was dated but clean and everything was in working order. There is a restaurant in the lobby but I dis not find anything that suited me so I had a meal delivered. Overall, an average stay.
Came in late into JFK , lucked this hotel near to midnight. It was so cold and below freezing. Check in near midnight and was greeted friendly at the front desk. Room given at 9th floor and breakfast was provided to my surprise. The staff is helpful to get me a take away food as kitchen is closed last 11pm. Food dover after 1pm but is delicious when hungry. The room is nice and clean. Similar to the toilet. Parking is limited and luckily I found a parking along the road.
Thankfully we only had one night here on a JFK layover. It was disgusting. And overpriced. I can’t even excuse it as NYC standards. We always stay at Marriotts near airports and have never been in a place close to this poor level. Sorry I didn’t take pictures. There were big handprints ( on the glass desk top snd closet door) that looked like they were from housekeeping, looked like they had on gloves but why would gloves be so dirty? Who is supervising and checking on quality? Obviously not happening. Where are the new hygiene stand? Not happening here by a long shot. I am not a germ-a-phone but this place was beyond germs. It was just downright dirty all over. You could clearly see that the floor around the vanity had been washed but with a dirty mop or whatever. Lots of dust and dirt left around the edges, and not just from one cleaning, it had not been properly cleaned for a long time. The microwave had obviously not been cleaned in ages. Smudges around the door handle. Unless someone stayed there for a very long visit this too had not been cleaned in several turn-overs. Then the final straw came when we found a bar of used soap in the shower tray. The tub looked reasonably clean but the rest of the shower had not been cleaned. Yes, the whole place is old and tired. Walls in need of a serious scrubbing, carpet frayed and torn. Marriott take note: this place brings your whole brand down. Cut your losses and get rid of this property. Let someone else’s reputation go down with it. There were flight crews coming and going whenever we were in the lobby. I feel so sorry for them to have to put up with this place. Not worth it. I will say the four staff members we dealt with were polite and appropriate. That’s all this place has going for it. As a previous reviewer said, there are other hotels close by. Surely they are better kept them this nightmare.…
It is interesting to reread my review of 6 years ago. Once again, the real strength of this hotel is a very caring and professional staff. But there is no hiding that the hotel is dated, the rooms are pretty average at best, but kept clean and tidy.; it is hard to seriously consider "The Nosh" a restaurant; the lobby is just short of depressing. You can get a decent burger or some simple fare, but it is only for a captive and transient audience. What to do with an old hotel? Put it out of its misery and start over? Marriott is building two new hotels just meters away. There is only so much you can do with the existing plant. Here we just paid more for an obsolescent product than we did for a fine 4 star hotel in the heart of Rome on this trip. There is the law of supply and demand. All the hotels at JFK leave a lot to be desired. When there are better options, people will take them.…